Zen Planner 2026: Benefits, Features & Pricing

I'm not the most organized person and doing all admin, billing as well a coaching my clients, Zen Planner helps to keep the back end of my business organized and running smoothly. The automations are great if they're set up correctly. Their customer support is amazing!! Not much waiting time and my issues are always resolved. When I started, they're pricing was pretty competitive. Although, they've gotten much pricier over the past year.

10/10 would recommend. We have had a great experience and enjoy using the software.

As a business owner, it is like having another employee without the baggage excess.

I am love the people at ZP. There isn't one person I've come in contact with that hasn't been helpful, positive, encouraging, understanding and cheerful. I went to their office because I was starting a new program and wanted help with the set up of the program and the membership. They set me up with one person to be my helper that day. Now what company will do that? I can tell you that no other software company I've used would've offered me that. Also, love the Zen Academy. I learned about so many more things the software could do for me that I wasn't either using or doing in a google spreadsheet . So now ZP is helping me save more precious time and I'm learning more about my business in the process. Thank you reports and automations!

We've used it for almost ten years now and it has been very helpful for tracking membership data. It's not very intuitive and training new volunteers how to use it takes a while, but its working for what we need it to do.

ZP's back office customer service is horrible. In fact, "customer service is a misnomer; it is actually customer disservice. ZP's tech support is, from time to time, difficult to access by phone, but the tech support staff is excellent. Additionally, the software is highly evolved, fairly intuitive and reliable.

Would not waste my time with this software, they don't deliver on their promises, invent fees to access your data, don't follow through with their support. It took me 3 months to get them to finish my cancelation as they kept sending emails to students saying they owed because their payments failed AFTER I switched to another system. Very unprofessional and rude.

We switched from Mindbody to Zenplanner and used it for three years. Zenplanner is chock full of features (other than membership discounts, as mentioned above), but it's so full of features that it becomes clunky and hard to use. I could do just about anything from my admin account, but my fellow coaches who spent less time in it had a harder time working with it. Customers also struggled a lot. We have now switched to Upper Hand, and while it has fewer features and the reports aren't as good, our customers are actually booking their own classes instead of making me do it.

Not the best. I have looked into other apps and am reviewing a change with the [sensitive content hidden].

My experience with Zenplanner is average. Many items I do not like and find the product confusing and not flexible to the changing landscape of what we need it to do. The web application is reliable.