Parcel Tracker Mailroom 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Parcel Tracker Mailroom

4.8

(161)

Pricing

Starting at $67.00 per month

About Parcel Tracker Mailroom

Parcel Tracker is a cloud-based mailroom management solution that helps businesses manage incoming and outgoing packages. The platform allows users to scan the names or barcodes of incoming parcels, categorize them by the recipient and send notifications to clients automatically. When all of the packages have been scanned, users can create accountability by making sure that they are turned in properly, with signatures or pictures at pickup/drop-off.

Additionally, clients can also collect packages by scanning QR codes associated with the emailed labels, which will help conform to social distancing rules and enable contactless collections. Parcel Tracker also helps users create parcel management reports for their SLAs and then analyze the data to improve operations. Pricing is based on monthly subscriptions and support is extended via chat, knowledge base, email and phone.

Parcel Tracker Mailroom Screenshots

Parcel Tracker Mailroom Pricing and Plans

Starting price: $67.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

100 Parcel Deliveries
Contactless Collection
Email Notification
Email Support
Knowledge Base
Proof of Delivery
Reminders
Tags and Images

Plus

$67.00

flat rate, per month

Plan includes:

100 Parcel Deliveries
Contactless Collection
Email Notification
Email Support
Knowledge Base
Live Chat
Proof of Delivery
Reminders
Tags and Images

Pro

$117.00

flat rate

Plan includes:

100 Parcel Deliveries
Contactless Collection
Email Notification
Email Support
Knowledge Base
Proof of Delivery
Reminders
Tags and Images
Live Chat
API and Webhooks Integrations

Enterprise

Pricing available upon request

Plan includes:

100 Parcel Deliveries
API and Webhooks Integrations
API Integration
Contactless Collection
Email Notification
Email Support
IP Access
Knowledge Base
Live Chat
Phone Support

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Parcel Tracker Mailroom Features

Popular features found in Courier
Barcode Recognition
Billing & Invoicing
Customer Database
Digital Signature
GPS
Mobile Access
Order Management
Proof of Delivery
Real-Time Notifications
Route Optimization
Shipping Labels
Status Tracking
More features of Parcel Tracker Mailroom
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Barcode/Label Management
Barcode/Ticket Scanning
CASS Certified
Communication Management
Contact Database
Corporate/Business
Customizable Forms
Data Extraction
Data Import/Export
Data Security
Delivery Management
Delivery Tracking
Dispatch Management
Document Storage
Document Templates
Duplicate Management
Electronic Signature
For Courier Services
Intelligent Mail Support
Invoice Management
Job Management
Labeling
Label Printing
Mobile Signature Capture
Order Tracking
Package Tracking
Print Management
Real-Time Analytics
Real-Time Data
Reminders
Reporting & Statistics
Role-Based Permissions
Routing
Search/Filter
Self Service Portal
Signature Capture
SMS Messaging
Third-Party Integrations
Visitor Tracking
Workflow Management

Parcel Tracker Mailroom Integrations

SAP Ariba

Entrata

MRI Residential Management

Kinetic

Yardi Facility Manager

MRI Property Management

See all 8 integrations

Parcel Tracker Mailroom User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

18%

Secondary Ratings

Ease of Use

4.9

Value for money

4.7

Customer support

4.8

Functionality

4.7

Arjun K.

Verified reviewer

Commercial Real Estate

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Parcel delivery tracked like never before!

Very convenient and easy to use. Anyone can use it once trained on it. And very safe and secure to track the parcels.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The parcel tracker mailroom is very easy to use. Anyone can learn using the sofware within few days. All the scanned parcels can be easily tracked and stored securely. All the parcels scanned are notified of delivery date and details via email. Overall value for money.

Cons:

The mobile app keeps crashing again and again when using. Needs some software update to run the app smoothly.

Ethen H.

Verified reviewer

Facilities Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Streamlining Student Parcel Management

Parcel Tracker has made a noticeable difference to how we handle student deliveries. It speeds things up for staff, keeps students informed automatically, and helps maintain a more organised, professional service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Speeds up the whole process: Saves staff time and helps keep things moving during busy delivery windows, especially at peak times like term start. Reduces human error: With less manual input, there’s a lower risk of mix-ups or missed parcels.

Cons:

Limited customisation: It would be handy to tailor the notification emails with our own branding or info (e.g. collection hours).

Reasons for switching to Parcel Tracker Mailroom

cost saving we changed pms and lost that function

Abbi M.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

Could be Better

Ratings Breakdown

Ease of use

Functionality

Pros:

Very easy to use, very user friendly. Captures an image of the package you are scanning in for later reference if you have a lot of packages on hand. Allows for a large number of users and recipients.

Cons:

Does not sync well between all users' devices and will show radically different numbers. No easy way to do any sort of package audit if you have packages in the system that were picked up but not scanned out of the app.

Chris D.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Great Product and Fantastic Service

Our experience has been fantastic from start to finish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic product, sales, service and training

Cons:

We have had a few glitches where we needed to reboot.

Reasons for choosing Parcel Tracker Mailroom

Ease of use, product interface and set up costs

Tina O.

Verified reviewer

Real Estate

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

We love Parcel Tracker!

I’d highly recommend Parcel Tracker to any property management business looking to streamline their parcel handling.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using Parcel Tracker in our buildings for a couple of years now, and it’s been a game-changer. It’s incredibly easy to set up and run—once you’ve uploaded your building and recipient information, you’re good to go in no time. Since implementing it, we’ve seen a big drop in issues like lost parcels, delays in collection, and struggling to track down deliveries. Everything runs more smoothly. The support team is ace, too! Anytime we have questions, they get back to us within a couple of hours.

Cons:

It would be great if Parcel Tracker could integrate with our CRM system so recipient information could be updated automatically. That way, we wouldn’t need to upload recipient details manually—they’d sync directly into Parcel Tracker, saving time and reducing errors.

Verified

Reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

The best solution for our mailroom

Parcel Tracker remains an essential tool for our non-profit organization. It has saved us time, reduced errors, and improved our mail system. It’s clear that the team behind it is committed to making it even better, as it is continually updated. Highly recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using Parcel Tracker for several years now and it continues to deliver. The app is intuitive and secure. Our team loves how easy it is to scan, notify, and manage incoming packages with just a phone or tablet—no expensive equipment or complicated setup. The built-in duplicate detection and customizable workflows (like one- or two-step scanning) have made our process much more efficient. The web dashboard also provides great visibility and control.

Cons:

Nothing - every issue we have had has been addressed quickly. Their support team is fast, responsive, and helpful!

Blair S.

Verified reviewer

Logistics and Supply Chain

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

QR Code pickup is a game changer

Parcel Tracker has been an excellent solution for our parcel receiving needs. The pickup QR code system is fast, secure, and far superior to relying on signatures or manual name entry. The optical character recognition feature is highly accurate, saving valuable time. Email notifications are concise and effectively communicate with customers. Customization options made it easy to adapt the platform to our workflow, and the customer support has been outstanding—quick to respond and always helpful. For small- to medium-sized operations, Parcel Tracker delivers precisely what’s needed, with no significant drawbacks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Notification emails are concise and effective in communicating with customers. Customization options are extensive, allowing the system to fit unique workflows. The pickup QR code system works flawlessly, much faster and more securely than signatures or adding names. Optical Character Recognition (OCR) is highly accurate and speeds up data entry. Customer support is exceptional, with quick responses and knowledgeable assistance.

Cons:

It may be too basic for larger organizations with complex needs. No significant drawbacks for small- to medium-sized operations—does exactly what it promises.

Reasons for choosing Parcel Tracker Mailroom

QR Code Pickup is the number one reason why.

Nicky D.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

First Class Parcel tracking system

Very positive. I would definitely recommend this software to any company or organisation who deal with parcel deliveries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Parcel Tracker has made processing our student and staff deliveries much quicker and has reduced the number of errors significantly. It enables us to track parcels throughout our delivery process and provides much clearer information for our staff and students. It allows us to utilise our storage space much more effeciently

Cons:

Occasional IT issues but these have been resolved very quickly and the support from Parcel Tracker has been great

Tony P.

Verified reviewer

Building Materials

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Great Product

WE have had only great feedback from our staff and customers regarding this product. We would not go back to our old system, and I highly recommend Parcel Tracker to anybody who handles many parcels as part of their work process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, very easy to train the staff on, very reliable and very speedy, it has coots down tremendously on the work required to handle our parcels compared to our system which was highly manual, it is a no brainer!

Cons:

There are no cons to this system, it is very efficient and accurate.

Alv S.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

User-friendly system

Simple admin interface with many possibilities. For first-line users, it is intuitive and easy via mobile. We have finally gained control and an overview of all packages!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an intuitive and well-organised system with many possibilities. Registering packages via mobile is easy, and picking up packages makes us feel like we have control.

Cons:

There are no particular downsides to mention. It took a little time to set up exactly as we wanted, but with good help from support, it worked out. Good training is also essential, which we experienced.

Showing 1 - 10 of 161 Reviews

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