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Google Forms vs CustomerHero

Updated February 9, 2026

Google Forms vs CustomerHero: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Response Validation
4.82
Anonymous Feedback
4.75
Real-Time Data
4.71
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NPS Survey Structure
5.0
Multi-Channel Distribution
5.0
Survey Builder
4.86
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Integrations
Zapier
Zapier
Google Workspace
Google Workspace
ClickSend
ClickSend
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Asana
Asana
Salesforce Sales Cloud
Salesforce Sales Cloud
Google Analytics 360
Google Analytics 360
See All
Pros / Cons
  • Google Forms has assisted me to gather responses, applications, and reviews within a short period without having to set up any technical tools and pay subscription fees to survey applications.
  • The one drawback that I have found is that if a staff member creates a form in our shared drive, they are unable to add the option of collecting images as one of the features.
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  • It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent.
  • Some question types are not available on widgets
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Ease-of-Use
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5
4.7/ 5
Customer Support
4.4/ 5
Highest performing feature
in the comparison
4.9/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2024
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad