OpenGov Permitting & Licensing 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OpenGov Permitting & Licensing

3.9

(80)

Pricing

Pricing available upon request

About OpenGov Permitting & Licensing

OpenGov Permitting & Licensing is the most flexible and delightful permitting and licensing solution for government. Our software modernizes community development permits, business licenses, and other complex approval processes through highly configurable, digital workflows complete with conditional forms, online payments, and GIS integration. Featuring a user-friendly portal for the public that is seamlessly integrated with backend data collection and approval rules, OpenGov Permitting & Licensing delivers an all-in-one cloud solution to streamline processes and improve customer satisfaction.

With OpenGov, governments can launch digital services in as short as six months and process applications up to 5X faster than outdated systems. Additionally, staff can be redirected toward higher-priority projects while government administrators drive economic development in their communities.

OpenGov Permitting & Licensing Screenshots

OpenGov Permitting & Licensing Pricing and Plans

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Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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OpenGov Permitting & Licensing Features

Popular features found in Inspection
Alerts/Notifications
Compliance Management
Corrective and Preventive Actions (CAPA)
Customer Database
Dispatch Management
Failed Inspection Tracking
Forms Management
Image Capture
Mobile Access
Real-Time Data
Report Templates
Work Order Management
More features of OpenGov Permitting & Licensing
Approval Process Control
Automated Routing
Building Permits
Business License
Code Enforcement
Code Maintenance
Customer Portal
Customizable Fields
Customizable Forms
Document Management
Expiry Notifications
Fee Management
For Government
GIS Integration
Inspection Management
License Inventory
Online Applications
Online Payments
Parking Permits
Permit Issuance
Process/Workflow Automation
Real-Time Reporting
Renewal Management
Reporting/Analytics
Reporting & Statistics
Self Service Portal
Workflow Management

OpenGov Permitting & Licensing Integrations

Bluebeam Revu

OpenGov Permitting & Licensing User Reviews

Overall Rating

3.9

Ratings Breakdown

34%

35%

24%

Secondary Ratings

Ease of Use

3.8

Value for money

3.8

Customer support

3.8

Functionality

3.6

Michael G.

Verified reviewer

Government Administration

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Town of Wellesley

The overall experience has been positive but there are improvements that Viewpoint should make to improve the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is very intuitive . It is easy to customize to how you want it to operate.

Cons:

The program needs cancelled/void, expired choices for permits. The program needs to allow multiple people on a permit. The Building Code allows licensed designee's. Viewpoint should do the same. The reporting function needs to be improved. Hard to search all parameters that can arise from the Public and internally.

Reasons for switching to OpenGov Permitting & Licensing

THe MUNIS program had been phased put and was not customer or staff friendly.

Julieann L.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

More Functionality

Mixed. The customer service is responsive which is key. The flow of the permit process is ok but needs streamlining in my opinion.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Pleasant looking and pretty straight forward

Cons:

Too many steps to complete an inspection. I have thousands of inspections that the inspector did not realize had to be "completed" then "completed" again to close out that step, if applicable. Editing our building permit that is printed out has been a nightmare to edit. Cannot resize. User-unfriendly. Have to use code language. Would like sub-folders in attachments., not just one attachment per "box". In other words, if I have more than one set of plans. I would like to put them in a "plans" attachment with sub-folders of the various plans. The syncing to my email calendar does not appear to work either. I would like to schedule inspections around meetings, days off, etc without having to go back and forth from my Outlook calendar and viewpoint "Inspect" tab. We also want to have all property records online in View Point, not just permits. Having the functionality to organize records of all types in with the permits would be great. The inability to link more than one record to another in the Projects option is annoying too. Many of our larger ongoing projects have one overall building permit with multiple sub-permits. For example: a new commercial construction building will have 2 or 3 Building permits with several related permits that I want to link together. For example, there could be two or three electrical, plumbing, sheet metal, gas etc permits that, if linked somehow together would make is so much easier than to try to sort through which permit is with which.

Reasons for switching to OpenGov Permitting & Licensing

I do not know.

Brian K.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Very disappointed with Cloud based system

I was on the team to review new permitting software for the City of Portsmouth about 5 years ago. After reviewing multiple systems and having an onsite demo we all picked Viewpoint as the number 1 choice This was before it was a web based program since one of the requirement in the RFP was in could not be a cloud based program. For some reason the city decided not upgrade at that time. The City then decided to go with Viewpoint Cloud without consulting with the original team. In my opinion the cloud based system was a major step backwards. Also I think there are much better cloud base permitting systems available.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

As a plumbing mechanical inspector I like the fact that we can schedule the inspection in the system and when I leave the job I can record inspection results in my vehicle on tablet. Saves a lot of time on recording manually or returning to office and entering into system. I like the fact that all communication is done in the permit and the results can be shared with other inspectors by using the @.

Cons:

The integration with Outlook is terrible. It creates another calendar that cannot be edited to add appointments not related to Viewpoint inspection and you can not customize the amount of time for an inspection. It schedules to 1/2 hr. and some inspections we schedule are for 1hr. Also once an inspection is scheduled you can not schedule another inspection for that permit until you sign of on the scheduled inspection. Some contractors would like to schedule multiple inspection for the same permit at once. The contractor database should be built into the software and not an add on. There is a problem with running reports. I did contact support months ago and was told that it is an issue with the system but it still has not been resolved. Better reporting was one of the main reasons we purchased the system

Reasons for choosing OpenGov Permitting & Licensing

I did not

Reasons for switching to OpenGov Permitting & Licensing

Better integration between department. Better reporting featurers.

James D.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Good Service

In its current state, I enjoy it and find it easy to use. It is a far better system then the paper records the municipality used to use.

Ratings Breakdown

Ease of use

Functionality

Pros:

This software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally.

Cons:

I have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud.

Marlene G.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Viewpoint Cloud

Viewpoint makes the overall permitting experience very easy. Of course there are a few older contractors that aren't comfortable on computers yet but overall everyone is happy. It also makes it easy for solar companies to pull their permits when they're out of state, they don't have to set a date to have someone drive down to pull it, they can do it right from their office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the usability of the program. I like how fast and easy looking up permits is when title searchers and realtors come in to see permits and showing them how to use the website from their offices, and they like that they have access to it 24/7 as well. I like the capability of scanning in documents making my job filing much easier reducing the amount of paper we keep in the office.

Cons:

The only gripe I have is locations for condos, apartments, or co-ops are hard for residents and contractors to find. Usually requires them calling to find out what address to use to get through the application. Also, the inability to delete a unit # once created I wish there was an option to be able to do that, in case its a duplicate.

Marc T.

Verified reviewer

Government Administration

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2019

Marc Tate - Westerly RI

We were part of the State of Rhode Island push to have an online E-permitting system. This allowed us to take online submissions and credit card payments. It has cut down our data entry time and provided public access to our information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being a SAAS product is the best feature of the software

Cons:

Very limited reporting options - AN EXPORT TO EXCEL IS NOT A REPORT - I had to write a program so that my users were not recreating reports every day. Viewpoint, like every other permitting program I have ever used, should have basic canned reports that could be run as needed.

Reasons for choosing OpenGov Permitting & Licensing

We wanted a SAAS solution that IT was not maintaining,

Reasons for switching to OpenGov Permitting & Licensing

The State of Rhode Island covered the initial setup and conversion costs.

Tamie C.

Verified reviewer

Government Administration

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

It's OK

disappointing overall!! I personally was not here when this software was first installed. I had to figure it own on my own. We tried to get View Point to come here to help us with showing us all the features...(which I'm sure I do not know about or haven't figured out or had the time)....but of course that comes with a high price tag !!! The town was not willing to pay such a high price for them to come here for a couple hours from Boston, which is only 50 miles away to really see what the software has to offer!! And I don't have time to read pages and pages of "help/support"

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to look up permits at your fingertips. We are not live to the point of customers using it and we just use it for Inspectional Permits

Cons:

Reports.... not easy to figure out and use. Lots of long processing time....issues getting bumped out while working on a permit. Small annoying issues of such as addresses not recognized when they clearly are there and exist. sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it!

Reasons for choosing OpenGov Permitting & Licensing

Unfortunately the previous Building Commissioner suggested it because another town was using it and recently found out that they no longer use it?? This was purchased long before I got here and it was our IT dept that handled it?

Nathan M.

Verified reviewer

Government Administration

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Not the right tool for my job.

I have worked with Viewpoint across the last two years. Initially first hand and then along with City staff. The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier. A large portion of the work which could have been completed when transitioning from Accela to Viewpoint was not possible as the program did not appear to have import/export capability outside of having Viewpoint staff perform this task at an additional cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It seems to do a decent job for permit tracking.

Cons:

It is not structured to manage Code Enforcement cases without significant customization by Viewpoint staff. This program does not seem to work along the lines of a true CRM. That being the case it does not perform simple task such a lineal record perpetuation. This is important to have as an in-house adjustable feature that our City staff can easily customize without substantial outside support. For instance, the making of reports which populate letters and set dates for follow ups in a calendar/email format.

Reasons for switching to OpenGov Permitting & Licensing

Requested by Administration.

Lynn S.

Verified reviewer

Government Administration

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Unhappy in Connecticut

Unfortunately we went from very happy to very unhappy with the latest upgrade. We need someone from ViewPermit Cloud to come to North Haven and work with us - for just a few days - until we can resolve the issues we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.

Cons:

The 'upgrade' hasn't allowed North Haven to access the originally designed features and because it cannot secure in person visits form the software company, we cannot resolve our issues. We would love for someone from ViewPoint Cloud to come and spend a week with us like they did when the software first came out but no one wants to come and spend time with members of our users group.

Reasons for choosing OpenGov Permitting & Licensing

We were told we had not choice. We were told that ViewPermit was being upgraded to ViewPermit Cloud and the existing software was no longer being supported. The new product is NOT an upgrade it's a step far backwards.

Brad W.

Verified reviewer

Government Administration

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Needs work

The system is skipping the Fire Department on permits and the Demo permits are being approved by Engineering Department and not forwarded to Building official. Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can access the program from my I pad remotely.

Cons:

Customer support is a big problem - there is no contact person for municipalities and it is a lot worse for customers filing permits who are having difficulty and have nobody at viewpoint to get assistance from. Contact information needs to be posted at the top of page when logged on to system. Please call [SENSITIVE CONTENT HIDDEN] he has tried to file permit since yesterday afternoon.

Reasons for switching to OpenGov Permitting & Licensing

Statewide permitting

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