Atera vs. NinjaOne: 2026 Comparison
Updated June 13, 2025 at 10:14 AM
Written by David Jani
Content Analyst
Edited by Caroline Rousseau
Senior Editor
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- Introduction
- Comparison Snapshot
- Pricing Comparison
- Reviewers Perspective
- Key Features Comparison
- Bottom Line
- Other Popular Comparisons
722 verified reviews evaluated
184 features analyzed
49 integrations considered
Comparison Snapshot
Starting Price
$129.00
Starting Price
Pricing available upon request
Pricing Comparison
Starting Price
$129.00 / month
Pro
$129.00 / month
Growth
$179.00 / month
Power
$209.00 / month
Superpower
Pricing available upon request
Pricing available upon request
There is a slight difference in the pricing model between these two products. Atera offers a tiered subscription pricing model, while NinjaOne is available on an individualized quote basis.
Free trials available: NinjaOne offers a free trial, which offers users a shorter initial trial period of 14 days compared with Atera’s 30-day length.
Starting prices:
- Atera: $149 per technician per month when billed annually for a basic t...
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Reviewers Perspective
Ease of Use
Atera Reviewers Rating
"The intuitive user interface and ease of use made it simple to navigate"
4.0
NinjaOne Reviewers Rating
"it is such a versatile tool, you can use it for just about anything you need"
5.0
In general, Atera users like the user-friendliness of its interface, which is seen as easy to navigate and efficient for managing a variety of IT tasks. Its “single pane of glass” approach for its user interface (UI) is particularly praised for helping reviewers access its features without having to navigate complicated menus. NinjaOne is also reviewed positively for its UI, which is seen as clean, modern, and easy to navigate, which can hel...
p manage tasks more smoothly. However, both products also receive some negative feedback. In the case of Atera, frustrations are expressed about the lack of a grid format for device management, issues with unresponsiveness from the web UI, and glitches in the mobile app. In the case of NinjaOne, negative feedback centers on dissatisfaction with the learning curve required to master the interface. There are also unfavorable comments about its lack of customization options. After studying the 119 reviews from users of Atera and NinjaOne about their respective ease of use, we found that both products are highly regarded for their usability, with Atera (85% positive reviews) scoring slightly higher than NinjaOne (82%).Value for Money
Atera Reviewers Rating
"Atera charges by the tech and gives you unlimited devices"
5.0
NinjaOne Reviewers Rating
"A single per monitored device cost gives you all the features in one price"
5.0
Users speak favorably about NinjaOne's straightforward pricing terms, which offer technicians comprehensive features per device managed. These include remote monitoring and management (RMM), ticketing, patching, onboarding, and backup, which are seen as providing excellent value for money. The pricing, however, is regarded by some users as quite high, and costs could be affected by the number of devices being managed, potentially making this...
unsuitable for MSPs working with clients with a big headcount. Atera, while also highly rated for its value for money, uses a pricing plan that charges per technician per device. Many users appreciate this pricing model, although some comments mention issues with high costs, particularly when using add-ons and some integrations. This is based on some add-ons triggering additional costs to the overall tier payment. Others for integrations, however, can add unexpected additional costs per endpoint or per active user. Analysis of the 178 reviews on pricing reveals that NinjaOne receives a slightly higher proportion of positive reviews (85%) compared to Atera (82%).Customer Support
Atera Reviewers Rating
"Customer support is easily accessible and can help you with whatever is needed."
5.0
NinjaOne Reviewers Rating
"exceptional customer support ensured that I received prompt assistance"
4.0
After researching the 304 reviews from users of both platforms commenting on their customer support availability, we found NinjaOne (91%) had the highest proportion of positive feedback, compared to Atera (88%).
User comments praise both platforms for their quick and effective response to issues. However, NinjaOne's support staff receive particularly positive feedback for their dedication and personalized support. Additionally, reviewers c...
omment favorably on the comprehensive documentation and resources provided for users. Atera users, on the other hand, highlight the effective responsiveness of the company’s live chat support team. However, negative comments from Atera users reveal frustrations with delayed responses from the support team. NinjaOne users generally don’t highlight the same issues, but some users mention areas for improvement, such as the helpfulness of the support services.Expert Analysis of Features
Patch management
Atera Feature Rating
4.50 / 5
NinjaOne Feature Rating
4.70 / 5
Atera and NinjaOne both offer robust patch management features, allowing businesses to keep critical systems up to date with the latest patches and security updates. However, they slightly differ in terms of execution and user experience.
The ease of use in patch deployment and configuration are remarked on by users of NinjaOne, as well as advanced options for policy and approval. This, along with the slightly higher user score of this feature (4.7 out of 5) compared with Atera’s (4.5), seems to reflect a slightly better user experience.
Both products offer automation solutions for patch management, which are appreciated by system users for their simplicity and the extra security they provide. However, NinjaOne users highlight a lack of Linux server patching as a downside, whereas Atera users sometimes mention a wish for better support of original equipment manufacturer (OEM) patches for machines by Dell and Lenovo.
Users of both also highlight occasional delays with updates. In the case of Atera, this can affect security-critical definition updates, while NinjaOne users report occasional failures with patching generally. However, its users also praise the speed of deployable patch availability.
Remote access/control
Atera Feature Rating
4.40 / 5
NinjaOne Feature Rating
4.70 / 5
Both platforms are regarded well by users for their remote access and control features, with reviewers commenting on their relative ease of use. Atera is highlighted in this regard for its remote access capabilities, reducing the need for on-site visits, while NinjaOne users commend its remote CLI/PowerShell capacity for accessing systems running Windows, Mac, and Linux OSs.
Both tools are praised for their ability to connect with key integrations such as Splashtop and TeamViewer, with NinjaOne users in particular liking the flexibility and reliability this offers them. However, from looking over reviews of the two, it’s worth noting reviewers sometimes highlight bugs and connectivity issues with integrated software.
Nevertheless, both are very highly regarded for their provision of remote control and access, with most reviewers rating them positively, although NinjaOne scores higher overall (receiving 4.7 out of 5 for this feature) compared to Atera (4.4).
Real-time notifications
Atera Feature Rating
4.30 / 5
NinjaOne Feature Rating
4.0 / 5
Atera and NinjaOne both offer users responsive and effective real-time notifications to update on performance and faults in monitored networks. Atera’s reviewers highlight these as a crucial inclusion for quickly responding to time-sensitive tasks and reducing downtime.
Overall, feedback indicates that Atera users find the setup and configuration of notifications easy to manage, giving them effective oversight of issues and must-respond incidents. They find the platform's email notifications particularly useful in maintaining proactivity in this case.
NinjaOne users similarly comment about the effectiveness of its real-time notifications. They particularly like alerts provided promptly when devices go offline, which allows automatic remediation actions to take place. They also highlight the benefit of the configuration options, allowing them to optimize responses and ensure timely fixes.
Bottom Line:
Atera proves a good all-around solution for a broader range of companies that need to manage IT services. Its pricing structure favors businesses managing a higher number of systems as it’s priced per technician and offers excellent customization, automation, and integration to provide effective and efficient responses to remotely controlling, monitoring, and patching systems.
NinjaOne’s in-depth and advanced features, as well as its individualized “per system” pricing model, make it a stronger option for companies with a higher level of technical expertise looking to manage in-house systems or for smaller IT service firms managing remote systems. It can be a little trickier to learn, but it is also bolstered by strong customer support.
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Sources
Our independent and objective research is based on market demand signals along with analysis of our proprietary data, including product information, verified user reviews, and advisor conversations with buyers. We did not consider client status when selecting products in this list.
Product descriptions: In our descriptions of each featured product, we included the following details:
Most valued features: Our research team analyzed verified help desk software reviews on Software Advice to identify each product’s highest-rated features (among features with at least 5 reviews). We then summarized user sentiment using real reviews for each feature.
Review excerpts: Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, sentiment, topic coverage, and thematic relevance. Excerpts represent user opinion and do not represent the views of, nor constitute, an endorsement by Software Advice or its affiliates. Excerpts are trimmed for brevity.