Atera vs SolarWinds Service Desk: Which is best for you?

The Intune portion of the product also helps us save money by sending the app to every employee instead of someone having to physically download it onto each machine.

To get into the machine I first must choose the computer, then click the "connect" button, then click an additional pop-up to enter the remote desktop, which is frustrating when I'm under a deadline.

The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery.

Lapses in chat response time and limited features for software management and SLA warning functions can pose challenges.