elevio 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

elevio

4.6

(30)

Pricing

Starting at $99.00 per month

About elevio

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.

The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.

Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.

elevio Screenshots

elevio Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

flat rate, per month

Plan includes:

3 Team Members
Basic Modules and Basic Hosted KB
Unlimited Articles
Visualizer Point & Click Tool

Regular

$149.00

flat rate, per month

Plan includes:

5 Team Members
Advanced Modules
Advanced Modules and Customized Hosted KB
Article Interlinking & Permissions
Help Desk Integrations
Unlimited Articles
Visualizer Point & Click Tool

Premium

$299.00

flat rate, per month

Plan includes:

10 Team Members
Advanced Modules
Article Auto-Syncing
Article Interlinking & Permissions
Help Desk Integrations
Priority Support and Customized Hosted KB
Serve Multi-Lingual Content
Unlimited Articles
Visualizer Point & Click Tool

Elevio + Dixa

Pricing available upon request

Plan includes:

Free Platform Set-up to Find the Optimal Fit for Your Business
Natively-Built Platform Unifying Interactions Across All Channels
Personalize Interactions
Scale Profitably With Seasonal Agent Packages to Meet Demands
Use Customer History and Context to Match Customers With the Right Agent

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elevio Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of elevio
Account Alerts
Account Management
Activity Tracking
API
Approval Process Control
Audio File Management
Canned Responses
Catalog Management
Chat/Messaging
Churn Management
Communication Management
Configurable Workflow
Content Creation
Content Library
Content Management
Content Publishing Options
Customer Engagement
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Document Storage
Electronic Forms
Engagement Tracking
Feedback Management
Full Text Search
Image Editing
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Offline Form
Onboarding
Performance Metrics
Predictive Analytics
Proactive Chat
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Search/Filter
Sentiment Analysis
SEO Management
Single Sign On
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Text Editing
Third-Party Integrations
Ticket Management
Transfers/Routing
Usage Tracking/Analytics
Version Control
Video Support
Widgets
WYSIWYG Editor

elevio Integrations

Groove

Chatra

Statuspage

HelpDocs

Teamwork Desk

Kustomer

See all 21 integrations

elevio User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

30%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.4

Doug M.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed June 2018

Elev.io has changed the way we think about our customer's in-app experience/

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.

Cons:

Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read.

Claire T.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Elev.io reduced our one-touch tickets!

Our support team was getting a high volume of one-touch tickets, tickets easily answered by Knowledge Base articles. When researching why, we discovered, users lost context when viewing things in-app and then having to go to our Knowledge Base in a separate tab to find a help article. We implemented Elev.io and used it to add tool tips that opened specific articles in-app, so users never lost their context. Elev.io also let users view and search our Knowledge Base without ever losing their context. The end result—we reduced one-touch tickets by 30%. Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows you to embed your Knowledge Base in-app, so users can view and search articles without ever leaving the context of your site. This makes it easy for our customers to find answers to their questions. You can also add tool tips in your app, that open specific Elev.io articles, so you can answer common questions right where the user is. And it's easy to setup and use!

Cons:

I would love to see the in-app widget get a design update, but as far the core functionality, it does exactly what we need :)

Reasons for choosing elevio

We researched other products, but could not find one that solved the same problems as Elev.io.

Sebastien G.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Elevio is a great tool

Having the help center directly through the widget without exiting our website is great, but that differentiation is not worth that much for us, especially when most competitors offer a moe complete product. Elevio can't be used on his own.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, modern, disponibility of the support.

Cons:

A bit expensive regarding the product value.

Reasons for choosing elevio

One app to manage more tasks.

Reasons for switching to elevio

We had to combine Elevio with another help support app. It became to expensive.

Randy D.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Solid Knowledge Base Software

Overall, this is a fantastic product. Elevio has implemented lots of suggestions for us, making it a better product for everyone. I won't be surprised if they fix both of my cons above.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Very responsive to support questions and implementing product requests. - Built-in classes to make colored boxes that highlights content. - Side widget pops up beside website instead of a separate window, enabling users to follow steps while simultaneously viewing their website content. - Draft mode for articles. - Can host articles on existing knowledge base and sync them to Elevio until you fully make the switch.

Cons:

- HTML view concatenates all lines into one long line, making it more difficult to edit. They have a "Prettify Code" button that helps, but breaks apart lines in odd places, instead of just in logical places like after a paragraph tag. - With separate knowledge bases for two different products, can't have one open in one browser and the other in a different browser. You can only be in one at a time. This makes it a hassle to copy articles from one to the other.

Shaunna L.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Great tool for delivering in-app help!

Overall, very impressed with my elev.io experience so far.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

When I first started using elev.io nearly a year ago I was surprised at how easy it was to learn the system. From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful. The in-app help has been really valuable and really changed how we deliver help in our own application. It's so much easier for end-users to get the information they need when it's right there in the app and they don't need to navigate to a separate site.

Cons:

I think it would be great to have a bit more control over how the knowledge base page displays, as our folder structure is already getting a bit crowded. Another nice-to-have would be a better way to work on updating multiple articles at once and link to inactive articles.

Greg H.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Elev.io a Great Solution for Less Complex Content Needs

Overall very positive. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to get going quickly - Fairly intuitive - Frequent improvements and added functionality - Enables quick turnaround on document creation

Cons:

Lacks a lot of functionality typically found in more robust help authoring tools: - Collaboration component - Reusable content - Conditional text - Robust translation management - Version control and revision history - Community forum component - Customizable layout - Limited user/article metrics Some buggy behavior

Verified

Reviewer

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2017

Elevio helped integrate our help documentation into our product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

Cons:

The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

Sam C.

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Easy to implement and saves so much time and money on coding this functionality

The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system. I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

Cons:

I haven't come across any issues as of yet. If I was to be super picky I would say that I would like more customisation in terms of how it looks. Also I would like some Intercom functionality where it prompts people to talk to live chat.

Marnix H.

Verified reviewer

Internet

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed February 2019

Good for simple website structures, not flexible enough for complex ones

We use it to show a Help Centre widget on our website. If you have a simple website, the tool is very useful. When your website has a complex multi-language and multi-branded structure, I would look for something else.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy to implement a help centre widget on your website with customizable objects in it. This is also what should be the main purpose of it.

Cons:

Our website is quite complex (multi language + multi brand) which is where Elevio comes short. It's not possible for us to do some things with helpcenter/FAQ articles that we would like to do on all our websites because there is no technical possibility for this.

Alexia C.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Easy to implement in-app widget that delivers quick value to a support organisation.

Stable, quick, accurate, well supported and evolving in terms of features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Cons:

There is nothing to dislike up until now! Given the smooth implementations and the fast response times, I can not name 1 disadvantage.

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