elevio 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

elevio

4.6

(30)

Pricing

Starting at $99.00 per month

About elevio

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.

The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.

Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.

elevio Screenshots

elevio Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

flat rate, per month

Plan includes:

3 Team Members
Basic Modules and Basic Hosted KB
Unlimited Articles
Visualizer Point & Click Tool

Regular

$149.00

flat rate, per month

Plan includes:

5 Team Members
Advanced Modules
Advanced Modules and Customized Hosted KB
Article Interlinking & Permissions
Help Desk Integrations
Unlimited Articles
Visualizer Point & Click Tool

Premium

$299.00

flat rate, per month

Plan includes:

10 Team Members
Advanced Modules
Article Auto-Syncing
Article Interlinking & Permissions
Help Desk Integrations
Priority Support and Customized Hosted KB
Serve Multi-Lingual Content
Unlimited Articles
Visualizer Point & Click Tool

Elevio + Dixa

Pricing available upon request

Plan includes:

Free Platform Set-up to Find the Optimal Fit for Your Business
Natively-Built Platform Unifying Interactions Across All Channels
Personalize Interactions
Scale Profitably With Seasonal Agent Packages to Meet Demands
Use Customer History and Context to Match Customers With the Right Agent

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elevio Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of elevio
Account Alerts
Account Management
Activity Tracking
API
Approval Process Control
Audio File Management
Canned Responses
Catalog Management
Chat/Messaging
Churn Management
Communication Management
Configurable Workflow
Content Creation
Content Library
Content Management
Content Publishing Options
Customer Engagement
Customer History
Customer Management
Customer Segmentation
Customizable Branding
Customizable Forms
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Document Storage
Electronic Forms
Engagement Tracking
Feedback Management
Full Text Search
Image Editing
Interaction Tracking
Knowledge Base Management
Knowledge Management
Live Chat
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
Offline Form
Onboarding
Performance Metrics
Predictive Analytics
Proactive Chat
Real-Time Chat
Real-time Consumer-facing Chat
Reporting & Statistics
Search/Filter
Sentiment Analysis
SEO Management
Single Sign On
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis
Text Editing
Third-Party Integrations
Ticket Management
Transfers/Routing
Usage Tracking/Analytics
Version Control
Video Support
Widgets
WYSIWYG Editor

elevio Integrations

Groove

Chatra

Statuspage

HelpDocs

Teamwork Desk

Kustomer

See all 21 integrations

elevio User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

30%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.4

Danny V.

Verified reviewer

Internet

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Elevio saved us

Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

Cons:

Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

Reasons for choosing elevio

It was the easiest to implement and lower cost.

Reasons for switching to elevio

We didn't fully switch we just aren't using their guide center.

Ayushman S.

Verified reviewer

Business Supplies and Equipment

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Quality Knowledgebase software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback

Cons:

I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name

Reasons for switching to elevio

It was getting difficult to create multiple articles on a regular basis

Ebona M.

Computer Software

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed June 2018

Went from loving it to...not loving it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Cons:

They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

Michael M.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

The best embeddable knowledge base helper on the market

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

Cons:

It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

Reasons for choosing elevio

The price is unbeatable and the integration is incredibly robust and simple.

Reasons for switching to elevio

We wanted the ability to provide our articles natively within our software, as well as be able to track analytics on article views.

Chris N.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Really impressed!

Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank.

Cons:

Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions.

Reasons for choosing elevio

Pricing is definitely an important factor, but also was the very target focus on what it does best rather than try to cover all bases. The support during our trial was very good, with fast response time and knowledgeable staff.

Shaun V.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Elev.io is an amazing knowledge base for in-app help

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elev.io has nailed the in-app knowledge base experience. The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API. We love that Elev.io can fire up our support widget, link to our feature release blog, and track all of those things automatically for us. Elev.io doesn't hide control of raw HTML, CSS, and JS so that you very much can customize it as needed. Most knowledge base platforms tightly lock this down which was a drawback for us.

Cons:

The styling that comes out of the box with the external knowledge base is basic and could use a designer's love. It's too minimalistic and basic for our brand and required a decent amount of CSS to get it where we wanted it to be.

Reasons for switching to elevio

Lack of control over HTML, CSS, and JS

Vendor Response

Thanks Shaun, you'll love what we have coming in a few weeks with KB V2, among other things, you'll have absolute control over design & output.

Replied August 2019

Dan D.

Verified reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Tremendous value to our business and customers

Great product, great team, great value to our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elevio gives our customers one place to get whatever help they need. It gives us a single point of integration for all our services, helping us focus on improving content and service as we grow.

Cons:

The menu navigation isn't particularly intuitive, but it's adequate.

Verified

Reviewer

Internet

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2021

One of a kind but comes with a big price tag

We couldn't get an overall experience as we were in a 14 day free trial before we switched to another streamlined platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elevio does everything better than most from lowering support load to increase customer retention in a market loaded with AI support, self service and automated ticketing system platforms...

Cons:

But, to do this it needs a bunch of integrations and third party addons which makes it as not as ideal as would be in an all in one platform. For example, you need Zendesk for the ticketing system and other third party chat service for the chat support. All of this makes it difficult to keep track of multiple integrations at once.

Victor I.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Game changer! Hands down the valuable software our company uses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

Cons:

None I can really think of. We've been using this product since 2015. It has and continues to improve more and more over time.

Mike L.

Verified reviewer

Design

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed September 2017

It's just like having another employee!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

Cons:

I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.

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