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Freshservice vs HaloITSM: Which is best for you?
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Features
- It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
- Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion.
- For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams.
- My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up.
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Recommendations
