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Freshservice vs Jitbit Helpdesk

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Updated February 20, 2026

Freshservice vs Jitbit Helpdesk: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$29.00

per month

$29.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Status Tracking
4.75
Support Ticket Management
4.69
Ticket Management
4.64
See All
See All
Integrations
OpsGenie
OpsGenie
Harvest
Harvest
Jira
Jira
See All
Trello
Trello
Bitbucket
Bitbucket
Google Drive
Google Drive
See All
Pros / Cons
  • It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
  • They force you to use certain templates certain ways and refuse to let you change it and leave everything grayed out.
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  • itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.
  • It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage.
Read more
Ease-of-Use
4.5/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5
4.3/ 5
Customer Support
4.5/ 5
4.5/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
9 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad