1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Online Help Desk Software

/

Gist vs Guru

Updated January 9, 2026

Gist vs Guru: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

$25.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Real-Time Chat
4.57
Alerts/Escalation
4.44
Macros/Templated Responses
4.43
See All
SSL Security
5.0
Knowledge Management
4.90
Knowledge Base Management
4.89
See All
Integrations
See All
Freshdesk
Freshdesk
Kustomer
Kustomer
Google Drive
Google Drive
See All
Pros / Cons
  • The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management.
  • Also, having too many tools with subscription pricing model, i have to keep paying more every months which makes me to hold fixed costs through years.
Read more
  • By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it.
  • The search functionality when there are many cards within an organization is typically extremely lackluster.
Read more
Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Customer Support
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Functionality
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad