GoToAssist Software

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About GoToAssist

GoToAssist is a cloud-based remote support, service desk, and mobile device support solution. It helps businesses route service requests, prioritize tasks, conduct in-session chats, transfer files and remotely configure or reboot devices. GoToAssist includes a two-step verification measure, which enables users to create secure access and credentials with time-based codes or one-tap prompts. It assists users with creating custom task macros, which can automate repetitive tasks. Additionally, the platform facilitates session reporting and recording that allows users to define permissions for technicians, view activities and audit session details via detailed logging. GoToAssist lets agents and customers add formatting to service requests and attach supplemental ...

GoToAssist Pricing

$69 p/month for 1 technician $345 p/month for 5 technicians $690 p/month for 10 technicians Prices continue to scale depending on the number of technicians Free for 30 days

Starting price: 

$69.00 

Free trial: 

Available

Free version: 

Not Available

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GoToAssist remote support

GoToAssist User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 143 reviews

User Profile

Shae

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

December 2018

Premier Desktop Remote-in Application

Pros

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Cons

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

David

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

January 2020

Best remote support app

We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Pros

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

Reasons for switching to GoToAssist

It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs

Ben

Company size: 1 employee

Industry: Media Production

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2022

Would recommend for regular remote support

Pros

Remote support works well, good tools for setting up support sessions, plenty of logging options.

Cons

It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.

Reasons for choosing GoToAssist

I didn't know about Zoho Assist at the time, I also wanted something a bit more heavy duty

Carmine

Company size: 2-10 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
2

Functionality

out of 5

September 2019

Overpriced, Mostly Reliable

I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.

Pros

Ease of deployment to end user PCs via an EXE or MSI.

Cons

It's lack of stability, lack of value, and that they just don't care about you.

Reasons for choosing GoToAssist

lack of research.

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

January 2021

GotoAssist makes our job a lot better and convenient

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Pros

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Cons

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Reasons for choosing GoToAssist

GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.

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