GoToAssist Software
About GoToAssist
GoToAssist is a cloud-based remote support, service desk, and mobile device support solution. It helps businesses route service requests, prioritize tasks, conduct in-session chats, transfer files and remotely configure or reboot devices.
GoToAssist includes a two-step verification measure, which enables users to create secure access and credentials with time-based codes or one-tap prompts. It assists users with creating custom task macros, which can automate repetitive tasks. Additionally, the platform facilitates session reporting and recording that allows users to define permissions for technicians, view activities and audit session details via detailed logging.
GoToAssist lets agents and customers add formatting to service requests and attach supplemental ...
GoToAssist Pricing
$69 p/month for 1 technician $345 p/month for 5 technicians $690 p/month for 10 technicians Prices continue to scale depending on the number of technicians Free for 30 days
Starting price:
$69.00
Free trial:
Available
Free version:
Not Available
1 / 6
Image 1 of 6
GoToAssist remote support
Other Top Recommended Help Desk Software
GoToAssist User Reviews
OVERALL RATING
Showing 1 - 5 of 143 reviews
Shae
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Premier Desktop Remote-in Application
Pros
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
Cons
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
David
Company size: 1,001-5,000 employees
Industry: Telecommunications
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
Best remote support app
We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
Pros
I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
Cons
The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
Reasons for switching to GoToAssist
It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs
Ben
Company size: 1 employee
Industry: Media Production
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Would recommend for regular remote support
Pros
Remote support works well, good tools for setting up support sessions, plenty of logging options.
Cons
It's a bit more expensive than some other comparable solutions I've used but it's worth the money for longer term users.
Reasons for choosing GoToAssist
I didn't know about Zoho Assist at the time, I also wanted something a bit more heavy duty
Carmine
Company size: 2-10 employees
Industry: Computer & Network Security
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2019
Overpriced, Mostly Reliable
I have had this software for quite a few years now. Super easy to deploy, generally user friendly, and at times useful. But, compared to almost every other solution, it is way over priced and way over commoditized. You can tell that you are just another number to them, to extract as much money as possible from. Each year, i get less features, but pay the same amount and then they try to sell me back the feature at a higher price.
Pros
Ease of deployment to end user PCs via an EXE or MSI.
Cons
It's lack of stability, lack of value, and that they just don't care about you.
Reasons for choosing GoToAssist
lack of research.
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
GotoAssist makes our job a lot better and convenient
Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us
Pros
This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices
Cons
Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.
Reasons for choosing GoToAssist
GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.
