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Josh P.
Advisor, 7 years

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Updated January 13, 2026
Guru vs HappyFox Help Desk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00
per month
$24.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
SSL Security
5.0
Knowledge Management
4.90
Knowledge Base Management
4.89
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Ticket Management
4.71
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Integrations
See All
See All
Pros / Cons
- By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it.
- The search functionality when there are many cards within an organization is typically extremely lackluster.
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- I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue.
- All fairly good except the Knowledge Base interface which is abysmal.
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Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.6/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.6/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5in the comparison
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad