1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Online Help Desk Software

/

Guru vs Helpjuice

Updated January 9, 2026

Guru vs Helpjuice: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00

per month

$120.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
SSL Security
5.0
Knowledge Management
4.90
Knowledge Base Management
4.89
See All
Access Controls/Permissions
4.81
Knowledge Base Management
4.81
Self Service Portal
4.80
See All
Integrations
Freshdesk
Freshdesk
Kustomer
Kustomer
Google Drive
Google Drive
See All
Microsoft Teams
Microsoft Teams
Contact Cloud
Contact Cloud
AUDITWorks
AUDITWorks
See All
Pros / Cons
  • By being readily available and easily accessible with a clear set of "access" to each level of employee Guru has become - in my opinion - a staple for any business that requires a specific set of skill that is easily discussed, shared and utilized to better assist the consumers it serves and the client that relies on it.
  • The search functionality when there are many cards within an organization is typically extremely lackluster.
Read more
  • The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make.
  • Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.8/ 5
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.8/ 5
4.7/ 5
Customer Support
4.8/ 5
4.8/ 5
Functionality
Highest performing feature
in the comparison
4.8/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2022
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad