KnowledgeOwl 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KnowledgeOwl

4.8

(236)

Pricing

Starting at $100.00 per month

About KnowledgeOwl

Knowledge base software you'll enjoy using!

If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted.

Who KnowledgeOwl is perfect for:

You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two.

What makes KnowledgeOwl different:

Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest.

We are documentarians and tech writers who make the kind of software we've always dreamed of...

KnowledgeOwl Screenshots

KnowledgeOwl Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

flat rate, per month

Plan includes:

1 Author
1 Knowledge Base
Awesome Support With No Quotas or Limits on Emails
Custom Roles and Permissions.
Meetings
Unlimited Readers
User Access Management

Pro

$250.00

usage based, per month

No plan information available

Business

$500.00

flat rate, per month

Plan includes:

HIPAA Compliance
Plus: 99.5% Uptime SLA
Priority Support
Upload Your Own SSL Certs

Enterprise

$13,500.00

flat rate, per month

Plan includes:

20% Discount on Professional Services
Dedicated Account Management
Everything in Business
Plus: 99.9% Uptime SLA
Vendor Security Forms

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

KnowledgeOwl Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of KnowledgeOwl
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Archiving & Retention
Audit Trail
Chatbot
Compliance Tracking
Content Library
Customer Portal
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Document Editing
Document Generation
Document Review
Document Storage
Drag & Drop
Email Alerts
Engagement Tracking
Feedback Management
File Recovery
File Sharing
Full Text Search
Knowledge Base Management
Knowledge Management
Mobile Access
Mobile Interface
Multi-Language
Pre-built Templates
Real-Time Analytics
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Search/Filter
Secure Data Storage
SEO Management
Single Sign On
SSL Security
Tagging
Templates
Third-Party Integrations
User Management
Version Control
Web Notifications
Website Integration
Widgets
Wiki
Workflow Management
WYSIWYG Editor

KnowledgeOwl Integrations

Zendesk Sunshine

Zapier

Slack

Freshdesk

KnowledgeOwl User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

21%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Cynthia A.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Reviewed June 2024

My favorite knowledge base tool

I selected KnowledgeOwl, transitioned our knowledge base to it, and maintain the site.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the granular permissions configuration.

Cons:

It's a bit complex to configure reader groups for permissions.

Vendor Response

Hoot! Thank you for your review, Cynthia! Here's a link to our Reader Groups knowledge base article, in case you'd like to check it out: https://support.knowledgeowl.com/help/reader-groups-mgt

Replied June 2024

Susan M.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed July 2024

Knowledge Owl is Perfect for Our Company's Customer-Facing Content

We reviewed many options once we found that our old CMS would no longer fit our needs. We were able to compare features and security, and Knowledge Owl came out on top. We were able to quickly move our content in, customize our branding and styles with ease, and be up and running quickly. It does a great job of handling all our customer-facing content.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like the flexibility to access the code, a CMS editor that doesn't rewrite your styles/customizations, branding options, ease of API authentication use, options to have some private pages and some public pages, the ability to embed JavaScript/HTML, editor/writer permissions system, and reader group system to filter access.

Cons:

Nothing that comes to mind. We enjoy all aspects.

Reasons for choosing KnowledgeOwl

We liked the format, flexibility, branding options, security, and usability.

Reasons for switching to KnowledgeOwl

We were forced to switch from the installed version to Confluence Cloud and could no longer embed JS/HTML without paying for add-ons. We were also never satisfied with it for customer content. We used it primarily as an internal wiki before.

Vendor Response

Thank you for your review, Susan! We’re so glad to know that KnowledgeOwl is a perfect fit for your company’s customer-facing content—hoot! 🦉

Replied July 2024

Jeffery G.

Government Administration

501-1000 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2018

Knowledge Owl is very versatile

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons:

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Claudia H.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Reviewed July 2024

Great company and product - excellent customer service

The right tool for what we needed. Excellent customer service to help set it up. There may be room for some expanded features/options, but overall it serves our needs!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple interface and excellent customer service

Cons:

Limited functionality/options in certain areas

Reasons for switching to KnowledgeOwl

We needed the ability to segment reader groups.

Vendor Response

Thank you for your review, Claudia! We're glad to know that you're benefitting from the ability to segment reader groups. Feel free to send any feature ideas/requests to support@knowledgeowl.com. Hoot! 🦉

Replied July 2024

Cait K.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Reviewed July 2024

Great Platform, Amazing Staff

I've been working with knowledge owl at my current company for 5 years now, and I'm blown away by their customer service. Overall their product is great, but their service is what keeps us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use interface, AMAZING support staff, and overall great product for our two knowledge bases.

Cons:

Some small glitches but their team is always quick to respond and follow-up, even on enhancement requests.

Reasons for choosing KnowledgeOwl

Better integrates w/ our product, more consistent pricing, better customer service.

Vendor Response

Thanks so much for your positive feedback, Cait!

Replied July 2024

Patrick R.

Verified reviewer

Textiles

1001-5000 employees

Used weekly for less than 12 months

Reviewed June 2024

KO review - ASOSer

Generally a really good experience from an article creation point of view. The fact that you can review the articles you're creating, throughout the creation process, really helps to ensure that your finished articles will all be coded correctly and appear useful for our advisors. Advisor feedback for the tool has been really strong too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of creating and editing articles is great, making the team and our advisors jobs work with more efficiency. Also, being able to review your articles throughout creation, helps to understand that your layouts and codes are correctly working.

Cons:

There can be issues when trying to format the font on articles (particularly with bullet point fonts). We like our articles to have consistency and there are times when this can take a while to correctly format/amend the fonts, if you're unsure how to do this.

Reasons for switching to KnowledgeOwl

We wanted a cleaner and clearer knowledge base for our advisors, so that they could search for the answers they needed using simple text commands, instead of having to search through maps manually to locate the correct process.

Vendor Response

Hi Patrick, thank you for your review! Feel free to reach out to support@knowledgeowl.com if you'd like any help with the font issues you've experienced.

Replied July 2024

Roy S.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Straightforward and phenomenal

Absolutely phenomenal. Their support team is always a delight to work with and are incredibly responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

KnowledgeOwl's easy-to-use, common sense, GUI editor allows our authors to focus on what they do best: writing knowledgeable, easily digestible, how-to and informational documentation presented in a visually pleasing, readable, and accessible format.

Cons:

It'd be great to have an easy way to generate our own sandbox.

Reasons for switching to KnowledgeOwl

WordPress' reliance on third-party plugins to fix their clumsy, HTML-focused, editor meant it wasn't sustainable for a long-term knowledgebase like ours.

Vendor Response

Hi Roy, Thanks so much for your review! We’ve logged a feature request to make it possible for customers to generate their own sandboxes. We’ll keep you updated if we add that feature in the future. :) - Chad from KnowledgeOwl

Replied February 2024

Jamie M.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

Knowledge Owl

Fantastic and frictionless. Excellent support. The team are fab.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Transformed how our colleagues in retail find standard operating procedures; digitising content - ensuring the latest versions are always easy to find / accessible to achieve higher levels of compliance and engagement.

Cons:

Setup was very unfriendly to get a knowledge base to 'look and feel' like it is of a professional standard. The editor was basic; and left us having to invest in a developer to customise code.

Reasons for switching to KnowledgeOwl

Accessibility / search functionality / future ability to embed content

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2022

A simple and easy to understand software, makes things easier for Knowledge Management professionals