KnowledgeOwl 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

KnowledgeOwl

4.8

(235)

Pricing

Starting at $100.00 per month

About KnowledgeOwl

Knowledge base software you'll enjoy using!

If you're a documentation manager, customer success leader, or IT professional who's ever felt embarrassed about your current knowledge base—slow, clunky, impossible to find anything—you're not alone. We felt the same way, so we built the knowledge management tool we always wanted.

Who KnowledgeOwl is perfect for:

You're managing customer support docs, employee onboarding materials, or product documentation. Maybe you're at a growing SaaS company drowning in support tickets, a healthcare organization trying to standardize procedures, or a manufacturing company preserving decades of institutional knowledge. You need something that works for both your internal teams and external customers that doesn’t force you to choose between the two.

What makes KnowledgeOwl different:

Our AI-forward technology with customer-first development means you get intelligent search that actually works like Google—built-in typo tolerance, root word recognition, and customizable synonyms. No complex setup required. Just hit publish and let our search do the rest.

We are documentarians and tech writers who make the kind of software we've always dreamed of...

KnowledgeOwl Screenshots

KnowledgeOwl Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

flat rate, per month

Plan includes:

1 Author
1 Knowledge Base
Awesome Support With No Quotas or Limits on Emails
Custom Roles and Permissions.
Meetings
Unlimited Readers
User Access Management

Pro

$250.00

usage based, per month

No plan information available

Business

$500.00

flat rate, per month

Plan includes:

HIPAA Compliance
Plus: 99.5% Uptime SLA
Priority Support
Upload Your Own SSL Certs

Enterprise

$13,500.00

flat rate, per month

Plan includes:

20% Discount on Professional Services
Dedicated Account Management
Everything in Business
Plus: 99.9% Uptime SLA
Vendor Security Forms

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

KnowledgeOwl Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of KnowledgeOwl
Activity Tracking
Alerts/Notifications
API
Approval Process Control
Archiving & Retention
Audit Trail
Chatbot
Compliance Tracking
Content Library
Customer Portal
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Document Editing
Document Generation
Document Review
Document Storage
Drag & Drop
Email Alerts
Engagement Tracking
Feedback Management
File Recovery
File Sharing
Full Text Search
Knowledge Base Management
Knowledge Management
Mobile Access
Mobile Interface
Multi-Language
Pre-built Templates
Real-Time Analytics
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Search/Filter
Secure Data Storage
SEO Management
Single Sign On
SSL Security
Tagging
Templates
Third-Party Integrations
User Management
Version Control
Web Notifications
Website Integration
Widgets
Wiki
Workflow Management
WYSIWYG Editor

KnowledgeOwl Integrations

Zendesk Sunshine

Zapier

Slack

Freshdesk

KnowledgeOwl User Reviews

Overall Rating

4.8

Ratings Breakdown

77%

21%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Charles R.

Verified reviewer

Management Consulting

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed November 2023

Best in class tool and avoids developing our own help guides by developers

Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with.

Cons:

I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO.

Reasons for choosing KnowledgeOwl

Already in use. High switching cost to config confluence for SSO for our staff.

Vendor Response

Hi Charles, Thanks so much for your review! We’re happy to report that KnowledgeOwl actually does support mixed content knowledge bases (i.e. some content can be accessible behind the login and some content can be publicly accessible). This article shares more info about this option: https://support.knowledgeowl.com/help/general-security-options#create-a-public-knowledge-base-with-some-private-content Feel free to reach out to support@knowledgeowl.com with any questions. :) - Chad from KnowledgeOwl

Replied February 2024

Scott P.

Verified reviewer

Machinery

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Easy to use and top notch support.

We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient.

Cons:

In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames.

Reasons for choosing KnowledgeOwl

KnowledgeOwl was the easiest to launch, had great search algorithm, and their support was great from the first contact.

Reasons for switching to KnowledgeOwl

Salesforce was not easy to upload articles to, did not offer the same quality of plain text searching, was far, far more expensive.

Vendor Response

Thank you for your review, Scott! We're grateful to have been able to support you since 2015!

Replied July 2025

Jeffery G.

Government Administration

501-1000 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2018

Knowledge Owl is very versatile

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons:

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Erika Y.

Used unspecified for unspecified

Review source

Reviewed March 2016

Great customer service, wish there were more capabilities

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Ratings Breakdown

Ease of use

Customer support

Alex O.

Verified reviewer

Gambling & Casinos

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Modern documentation tool with people who care

We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with.

Cons:

Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something.

Reasons for choosing KnowledgeOwl

There was something about possible downtime that KnowledgeOwl looked better. And I liked KnowledgeOwl people more.

Reasons for switching to KnowledgeOwl

We wanted for our documentation to be online

Vendor Response

Hoot! Thank so much for your review, Alex! We're honored to be able to support you and your team.

Replied July 2025

Tania H.

Verified reviewer

Human Resources

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed July 2025

Amazing Platform!

KnowledgeOwl is an absolute gem — easy to use, super intuitive, and beautifully laid out. Creating and managing our Knowledge Hub has been a breeze. What really sets them apart though is the fantastic customer service — responsive, friendly, and always happy to help. Can’t recommend them highly enough!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A big thank you to the lovely [sensitive content hidden], who has supported me every step of the way! I’m especially grateful for the extended trial period — it’s made such a difference while I’ve been developing the Knowledge Hub at my own pace.

Cons:

Some of the more advanced features are difficult to understand and require time spent reading articles or getting help from customer support. Having said that, I also found the basic features easy to navigate.

Reasons for choosing KnowledgeOwl

Ease of use and ability to integrate with my app

Vendor Response

Hoot! Thank you for your review, Tania! We're grateful to be able to support you every step of the way. 😊 To level up your KnowledgeOwl expertise, you might be interested in participating in some of our Owl Academy offerings: https://www.knowledgeowl.com/owlacademy

Replied July 2025

Sarah C.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Director of Knowledge Management

I started using KnowledgeOwl in 2017. We have since created 27 individual kbases in support of our internal and external customers. The Platform is easy to author in, adapt to the needs of our unique customers, and grow with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and top-tier customer service. We developed a template that we reuse, allowing us to stand up a new kbase within minutes.

Cons:

I have only one request within KnowledgeOwl, and that is to create a way to receive and manage user feedback in true QMS fashion.

Vendor Response

Hoot! Thank you for the fantastic review, Sarah! We're thrilled that KnowledgeOwl has helped you create 27 knowledge bases! We appreciate your feedback about adding QMS-style user feedback management and we’ll pass that feature request along to our development team for their consideration.

Replied July 2025

Chris M.

Verified reviewer

Farming

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2025

Wonderful Knowledge Base Software!

Absolutely amazing! Support has been wonderful and responsive the few times I have had to contact them. This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive. Also I enjoy puns and the newsletters and communications are filled with them. Their light hearted but still professional approach is much appreciated.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Creating the category and article structure/layout was intuitive. It gives our customers a great experience that mirrors the menus in our SaaS product.

Cons:

Sometimes it logs me out too quickly if I am inactive in the tab. I can easily remedy this by logging in from a different tab and not lose work, but the timeout is slightly too quick for someone who routinely answers support tickets and does customer calls as well as working on articles.

Vendor Response

Hoot! Thanks so much for your review and feedback, Chris!

Replied July 2025

Kate J.

Verified reviewer

Management Consulting

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed July 2025

General Thoughts

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, organize, and manage user experience. Formatting options to keep everything clean, upload files, and allow PDF downloads are especially helpful.

Cons:

More standard reporting and analysis - the tool lets you build some custom pieces, but standard metrics would help us with what to look for and save time.

Vendor Response

Thank you for your review, Kate! Regarding reporting, we're almost ready to release a much more robust reporting suite we're calling Owl Analytics. There are a few more details about Owl Analytics on our roadmap: https://support.knowledgeowl.com/help/roadmap Feel free to reach out to support@knowledgeowl.com if you have any questions about Owl Analytics or anything else!

Replied July 2025

Nick G.

Verified reviewer

Information Technology and Services

Self-Employed

Used monthly for more than 2 years

Review source

Reviewed July 2025

KnowledgeOwl is Awesome

My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations.

Cons:

Although it is not their primary use case, I do wish their platform had more options for single-source publishing.

Vendor Response

Hoot! Thanks for your review and feedback, Nick!

Replied July 2025

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