OpsGenie 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OpsGenie

4.6

(154)

Pricing

Starting at $11.55 per month

About OpsGenie

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.

Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.

Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.

OpsGenie Screenshots

OpsGenie Pricing and Plans

Starting price: $11.55 per month

Free Trial

Free Version

Free

$0.00

Plan includes:

Basic Alerting
On-Call Management for Small Teams

Essentials

$11.55

per user, per month

Plan includes:

Alerting & incident management

Standard

$24.15

per user, per month

Plan includes:

Incident Management
Unlimited Alerting

Enterprise

$38.50

per user, per month

Plan includes:

Advanced Incident Management
Business Visibility
Enterprise Collaboration

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OpsGenie Features

Features of OpsGenie
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Application Management
Audit Trail
Automated Scheduling
Calendar Management
Chat/Messaging
Collaboration Tools
Communications Management
Contact Management
Corrective and Preventive Actions (CAPA)
CPU Monitoring
Customizable Fields
Dashboard
Dashboard Creation
Disaster Recovery
Email Alerts
Email Management
Event Logs
Event Triggered Actions
File Sharing
FTP Monitoring
Incident Management
Incident Reporting
Issue Auditing
IT Incident Management
KPI Monitoring
Mail Server Monitoring
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
On Call Scheduling
Prioritization
Problem Management
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Remediation Management
Reminders
Reporting/Analytics
Root Cause Analysis
Scenario Planning
Secure Data Storage
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Team Calendars
Templates
Transaction Monitoring
Uptime Reporting
User Management
Video Conferencing

OpsGenie Integrations

Papertrail

Pingdom

CircleCI

JIRA Service Management

LogicMonitor

AppSignal

See all 80 integrations

OpsGenie User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

31%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.5

Raamnaaraayan R.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed October 2021

Log Analytics & Monitoring of AWS CloudWatch based Applications with OpsGenie

1. I conveniently use OpsGenie while setting up various Notifications for an alarm on AWS CloudWatch. 2. I modify and test their threshold metrics in order to determine the proper functionality. 3. I like the notifications that OpsGenie provides when the alarm conditions are met and when AWS CloudWatch gives the alarm details directly to OpsGenie.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. It provides me an excellent single metric evaluation over the period of my specification. 2. Its very helpful in performing automated actions based on the watched metric values present. 3. It also gives me excellent support by notifying the concerned person through email or text message or phone call or with push notification facilities.

Cons:

1. Automatic integration with OpsGenie takes time when an alert is generated. 2. The payload parsing by OpsGenie needs more enhancements.

Serhii M.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2021

OpsGenie - great Incident management utility.

Compare to PagerDuty the product is really similar, works the same way, similar APIs and integration options. The interface is simple, user-friendly. Smartphone application works amazingly for ticketing system with sound notifications, SLA set up, and viewing during work is really convenient. Great product in general.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, friendly interface, great smartphone application available for Android and IOS, no delays when it comes to Incident management. Not really expensive compare to similar products, overall performance is very decent.

Cons:

No dark mode theme for Web or Smartphone versions, some things could be changed and misplaced differently in the interface for more convenient performance.

Reasons for switching to OpsGenie

It was companies decision, I guess due to price and the Client voted in favor of this product.

Joaquín E.

Verified reviewer

Internet

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Essential for on-call issues

Previously 5

With opsgenie we manage all the issues regarding our software, it rarely fail and its really easy of use.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Functionality

Previously 5

Pros:

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

Cons:

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

Joshua V.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

OpsGenie Journey

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful tool to route alerts to different teams. (Phone, Text and Email) Setting up schedules and teams Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons:

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things. I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Reasons for choosing OpsGenie

We looked at a number of different companies to solve this problem. PagerDuty and OpsGenie made it to the final round. In the end the ease of the product and affordability ultimately won out.

Reasons for switching to OpsGenie

The cost of having an individual person make a call out for an alert turned out to be too costly. We needed a much better cost to value ratio.

Verified

Reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Basic incident management platform for startups

Satisfied given the amount of money we pay with them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Cons:

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Reasons for switching to OpsGenie

Panopta is very basic platform with limited functions and it doesn't fit our needs

Verified

Reviewer

Retail

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed January 2024

For Alerting One Of The Best Tooling

For Alerting one of the better toolings, the integration possibilities with other monitoring toolings, we use NewRelic for incident management but OpsGenie has better alerting functionality

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Integration with NewRelic, Possibility to setup scheduling with users and escalations, Microsoft Teams webhooks integrations

Cons:

the user login, some fields for teams webhooks are not listed

Reasons for choosing OpsGenie

OpsGenie has a free user licence , that's enough for a couple of people to work with

Reasons for switching to OpsGenie

Opsgenie has the possibilities to schedule and delaying the alerting

Hernán F.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2023

Opsgenie is a key ally for IT organzations

OpsGenie makes setting alerts responders and services responsible easy so every teams knows when they have to act.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about OpsGenie is that I can receive the alerts by phone call and even manage them.

Cons:

What I like least about OpsGenie is that the phone calls are only available in english language.

Girish P.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2022

Easy of config and usage

Very useful and great to task allocataion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very good fro jira and other company software for diffrent management

Cons:

Tranning of employee is little difficult for the team

Fernando S.

Verified reviewer

Internet

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

A most have

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons:

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Phil A.

Verified reviewer

Publishing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

OpsGenie is a no-brainer

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Cons:

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Showing 1 - 10 of 154 Reviews

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