OpsGenie 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

OpsGenie

4.6

(154)

Pricing

Starting at $11.55 per month

About OpsGenie

Opsgenie is a cloud-based ITSM and issue tracking solution that helps development and operational teams make strategies for service disruptions and remain in control at the time of incidents. It comes with native applications for Android and iOS enabling users to respond quickly to incidents from mobile devices.

Opsgenie keeps teams notified via push notifications and lets responders contact individuals through calls, text messages, Skype and emails during incidents. It allows businesses to identify, manage and track service units via service catalogs, and manage on-call schedules and actions right from the application. Additionally, it provides templates, chat channels and video conferencing tools to automate and manage communication with stakeholders and responders.

Opsgenie enables businesses to track and analyze response actions and identify areas of opportunities and success. It integrates with several third-party software such as Datadog, New Relic, Jira, Amazon CloudWatch, Slack and more. Pricing is available on monthly subscriptions.

OpsGenie Screenshots

OpsGenie Pricing and Plans

Starting price: $11.55 per month

Free Trial

Free Version

Free

$0.00

Plan includes:

Basic Alerting
On-Call Management for Small Teams

Essentials

$11.55

per user, per month

Plan includes:

Alerting & incident management

Standard

$24.15

per user, per month

Plan includes:

Incident Management
Unlimited Alerting

Enterprise

$38.50

per user, per month

Plan includes:

Advanced Incident Management
Business Visibility
Enterprise Collaboration

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OpsGenie Features

Features of OpsGenie
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Application Management
Audit Trail
Automated Scheduling
Calendar Management
Chat/Messaging
Collaboration Tools
Communications Management
Contact Management
Corrective and Preventive Actions (CAPA)
CPU Monitoring
Customizable Fields
Dashboard
Dashboard Creation
Disaster Recovery
Email Alerts
Email Management
Event Logs
Event Triggered Actions
File Sharing
FTP Monitoring
Incident Management
Incident Reporting
Issue Auditing
IT Incident Management
KPI Monitoring
Mail Server Monitoring
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
On Call Scheduling
Prioritization
Problem Management
Real-Time Chat
Real-Time Monitoring
Real-Time Notifications
Remediation Management
Reminders
Reporting/Analytics
Root Cause Analysis
Scenario Planning
Secure Data Storage
Server Monitoring
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Team Calendars
Templates
Transaction Monitoring
Uptime Reporting
User Management
Video Conferencing

OpsGenie Integrations

Papertrail

Pingdom

CircleCI

JIRA Service Management

LogicMonitor

AppSignal

See all 80 integrations

OpsGenie User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

31%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.5

John Epok P.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Solve issues and collaborate with team for resolution right there and then

Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- very straightforward incident tracking - immediate alerts sent to commanders and people to ensure collaboration leading to resolution - mobile alerts to ensure people are notified even when they're away from their desktops

Cons:

- mobile alerts can be annoying sometimes

Tamer B.

Verified reviewer

Retail

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Is good for alerts ntofications

My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation

Cons:

Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated.

Reasons for choosing OpsGenie

It has incident management and workflows, which make ita better option for us

Joaquín E.

Verified reviewer

Internet

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Essential for on-call issues

Previously 5

With opsgenie we manage all the issues regarding our software, it rarely fail and its really easy of use.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Functionality

Previously 5

Pros:

It has lot of configurations regarding notifications. You can override "Don't disturb" option in your android in order to leave only notifications from opsgenie while you are sleeping.

Cons:

There is not any big cons, but it would be better if Opsgenie can add more feature about scheduling / override.

Ash B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

A very stable tried and true solution to alerts

Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing

Cons:

I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high.

Reasons for switching to OpsGenie

More integrations, options and stability

Jarosław K.

Verified reviewer

Translation and Localization

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Solid market contender

OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in Slack, OpsGenie can notify them about detected issues via notifications. It also allows them to acknowledge alerts and manage things via a simple Slack command. An escalation mechanism that enables making automatic escalation calls to stakeholders allowed us to avoid human errors and to act where the on-call agent did not react. A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga.

Cons:

Relatively limited options to customize alerts and other aspects of the tool.

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

kinda works, but will be gone soon

not native to atlassian, is not very well integrated

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

reliable waking up, scheding, multiple ways to notify about the issue

Cons:

it is being discontinued in a couple of years and we need to migrate

Gary T.

Verified reviewer

Financial Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed April 2025

Effective Platform for Streamlining On-Call and Escalations

It’s a reliable and flexible incident management platform that helped improve our response times and on-call coordination.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about OpsGenie is how it streamlines incident management and on-call coordination.

Cons:

While the integrations are powerful, some of the configuration steps for custom alert policies weren’t always intuitive and required trial and error.

Mathieu R.

Verified reviewer

Gambling & Casinos

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed November 2025

OpsGenie is a solid on-call solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OpsGenie made on-call coordination smooth. Notifications were fast, escalation rules were easy to adjust, and it integrated well with the systems we already used for monitoring gameplay stability.

Cons:

The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts.

Vishal J.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Opsgenie review