Teamwork Desk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Teamwork Desk

4.4

(143)

Pricing

Starting at $10.50 per month

About Teamwork Desk

Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified inbox, canned responses, prioritization and more. It aims to improve agent performance/productivity by letting managers set up review processes and provide feedback on customer interactions or proposed responses.

Features of Teamwork Desk include custom tags, reporting, alerts, customer portal, ticket printing, productivity indicators and more. The solution lets businesses create a knowledge base for customers to find relevant information across articles and get agents' support using embeddable contact forms on web pages. Additionally, it comes with smart inboxes, which allows users to automatically trigger repetitive tasks such as assigning tickets, sending emails or adding tags.

Teamwork Desk facilitates integration with third-party applications such as Zapier, Gmail, FreshBooks Classic, Slack, PieSync and more. Pricing is available on monthly and annual subscriptions and support is extended via email, phone and other online measures.

Teamwork Desk Screenshots

Teamwork Desk Pricing and Plans

Starting price: $10.50 per month

Free Trial

Free Version

Starter

$10.50

per user, per month

Plan includes:

Free Help Docs Site
Teamwork Integration
Unlimited Inboxes

Pro

$18.75

per user, per month

Plan includes:

Time Tracking
Triggers
Two-Factor Authentication

Premium

$36.75

per user, per month

Plan includes:

Business Hours
Customer Happiness Ratings
Custom Fields
Full Reporting

Enterprise

Pricing available upon request

Plan includes:

HIPAA Verified
Priority Support

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Teamwork Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Teamwork Desk
API
Customizable Branding
Email Templates
Knowledge Base Management
Mobile App
Performance Metrics
Prioritization
Real-Time Chat
Ticket Management

Teamwork Desk Integrations

Teamwork.com

Zapier

Teamwork Desk User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.5

Functionality

4.2

David H.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed October 2020

Teamwork

Esy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM

Cons:

There is no concept of shared ticket, companies or shared owners.

Reasons for choosing Teamwork Desk

Cheaper.

Reasons for switching to Teamwork Desk

Better integration for our workflows

Vendor Response

Hi David, Thanks for your review of Teamwork Desk. We are glad to hear you've found our product easy to use - that's one of our main goals. I'll pass this feature request onto the product team for you. Have a great day, Karen at Teamwork

Replied January 2021

Ramin K.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2020

Why Rhino Users Teamwork Desk

We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Cons:

Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).

Reasons for choosing Teamwork Desk

See above... You're doing it right!

Reasons for switching to Teamwork Desk

Cost and the incredible amount of time and energy require to configure anything!

Vendor Response

Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Replied February 2021

Verified

Reviewer

Design

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed May 2019

Not the most user-friendly helpdesk option around

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Functionality

Previously 4

Pros:

The only pro to this software is that users can reply as though to an email.

Cons:

Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with.

Charra H.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Easy to Use, Hands Down could NOT run our company without it!

Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources.

Cons:

Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly.

Reasons for choosing Teamwork Desk

because of the Features. Teamwork had so many more features that it was an easy switch to make.

Reasons for switching to Teamwork Desk

because a friend recommended teamwork so we tried it and loved it

Vendor Response

Hi Charra, Thanks for taking the time to leave a detailed review of Teamwork Desk - this is really helpful for us - so we really appreciate it. It's great to hear Teamwork has had such a positive impact on your company's work! I'll make sure to pass on your detailed feedback and recommendations onto the product team to investigate these further. Don't forget to stay in touch with us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Replied February 2021

charles R.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Reviewed October 2020

Teamwork at SSI

Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Cons:

at this time I do not have any negative or issues

Reasons for choosing Teamwork Desk

Simplicity and ease of use for a small fast growing company with no automation -- we found that we could define Teamwork to fit our business flow -- and NOT have to change our Business Flow to fit Teamwork. This allowed our team to adapt the automation easily

Reasons for switching to Teamwork Desk

Switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Vendor Response

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at support@teamwork.com, if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Replied February 2021

David F.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed October 2020

Easily the best support management tool

Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Cons:

Some features are only available on the higher costs subscription packages

Reasons for choosing Teamwork Desk

Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc.

Reasons for switching to Teamwork Desk

We required a system that was reliable and kept up to date, and worked well on mobile devices.

Vendor Response

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at support@teamwork.com if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Replied February 2021

Verified

Reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Reviewed October 2020

I know what i'm talking about

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are three big reasons to write this review: 1) This software help us a lot to get sh.t done 2) Price is perfect, not cheap, not inexpensive, not expensive: Perfect 3) And last but not least, they are continually evolving excellently.

Cons:

I see they are surrending to slack and chat is not as good as it can and should be

Reasons for switching to Teamwork Desk

We tried all, and finally, we're here... happy

Vendor Response

Hello, Thanks for your awesome review of Teamwork! Our main goal is to make the our customers happy - so it's great to hear you are happy with Teamwork. Many thanks, Karen at Teamwork

Replied January 2021

Debbie M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed October 2020

Great tie-in to Teamwork Project Management

Overall it's been effective and easy to use.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Cons:

Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

Reasons for switching to Teamwork Desk

We were already using Teamwork Project Management and seemed like the logical thing to do.

Vendor Response

Hi Debbie, Thanks for your review of Teamwork Desk! We really appreciate the positive feedback. Please don't hesitate to contact us on support@teamwork.com if you require assistance with this messaging issue Many thanks Karen at Teamwork

Replied January 2021

Lester d.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Reviewed October 2020

A clean and easy to use system that is easy to climb into and very quickly get cozy

It has been a real pleasure to use this platform to ticket management. It has really helped us to stay on top of things and handle tickets effectively as a team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very simple to get used to. The interface is clean and simple and it is not layered with too many dashboards that would make it intimidating to use.

Cons:

Variables can only be inserted from canned responses. It would be nice if we could add variables into our tickets as we type them, perhaps with a keyboard shortcut.

Reasons for choosing Teamwork Desk

The pricing was the most competitive at the time and the interface looked the most appealing.

Reasons for switching to Teamwork Desk

Zendesk was getting too expensive for us. Our needs were also not so advanced that we needed all of the features that Zendesk had to offer.

Vendor Response

Hi Lester, We really appreciate your feedback! Our design team will be delighted that you are enjoying Teamwork's interface. I've submitted your feature request to the product team - they like a challenge! Have a nice day, Karen at Teamwork

Replied February 2021

Jas S.

Verified reviewer

Media Production

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Excellent help desk platform

Very responsive and helpful team. You will usually get a response within 20 minutes. We love the Teamwork team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly with preprogrammed canned responses for quick messaging. It allows you to have full-time agents and part-time users at a lower rate. You can respond to a ticket using the desktop or app.

Cons:

When replying via email, you must pay attention if you are responding to your team or the client. If you don't realize that a ticket message is from the client, you might think you are replying confidentially to your team which can be dangerous. It's best to use the desktop or app when responding.

Reasons for switching to Teamwork Desk

Support team helped us set it up quickly and their response level made us feel like they would be there when we need them.

Vendor Response

Hi Jas, Thanks for a great review of Teamwork Desk - we really appreciate the feedback and positive comments. Our support team will be delighted your kind comments - I'll make sure to pass them on. I've noted your issues with email responding and will pass this onto the product team to investigate this further. Many thanks, Karen at Teamwork

Replied February 2021

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