Teamwork Desk 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
Integrations
User Reviews

Overview

Teamwork Desk

4.4

(143)

Pricing

Starting at $10.50 per month

About Teamwork Desk

Teamwork Desk is a ticketing solution that helps businesses of all sizes resolve customer queries through a unified inbox, canned responses, prioritization and more. It aims to improve agent performance/productivity by letting managers set up review processes and provide feedback on customer interactions or proposed responses.

Features of Teamwork Desk include custom tags, reporting, alerts, customer portal, ticket printing, productivity indicators and more. The solution lets businesses create a knowledge base for customers to find relevant information across articles and get agents' support using embeddable contact forms on web pages. Additionally, it comes with smart inboxes, which allows users to automatically trigger repetitive tasks such as assigning tickets, sending emails or adding tags.

Teamwork Desk facilitates integration with third-party applications such as Zapier, Gmail, FreshBooks Classic, Slack, PieSync and more. Pricing is available on monthly and annual subscriptions and support is extended via email, phone and other online measures.

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Teamwork Desk User Interface

Popular Teamwork Desk Alternatives

Main Product

Teamwork Desk

4.4

(143)

Ratings Breakdown

4.32Ease of use
4.49Value for money
4.53Customer support
4.22Functionality

Pricing

Starting at $10.50 per month

Get Price

Alternative Product

Zendesk Suite

4.4

(4068)

Ratings Breakdown

4.33Ease of use
4.16Value for money
4.26Customer support
4.36Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

Freshdesk

4.5

(3405)

Ratings Breakdown

4.48Ease of use
4.41Value for money
4.49Customer support
4.34Functionality

Pricing

Starting at $19.00 per month

Get Price

Alternative Product

Milvus

4.8

(298)

Ratings Breakdown

4.79Ease of use
4.66Value for money
4.66Customer support
4.66Functionality

Pricing

Starting at $25.00 per month

Get Price

Alternative Product

LiveAgent

4.7

(1752)

Ratings Breakdown

4.57Ease of use
4.65Value for money
4.70Customer support
4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

Alternative Product

BeyondTrust Remote Support

4.6

(2009)

Ratings Breakdown

4.50Ease of use
4.37Value for money
4.46Customer support
4.51Functionality

Pricing

Starting at $1995.00 per month

Get Price

Teamwork Desk Pricing and Plans

Starting price: $10.50 per month

Free Trial

Free Version

Starter

$10.50

per user, per month

Plan includes:

Free Help Docs Site
Teamwork Integration
Unlimited Inboxes

Pro

$18.75

per user, per month

Plan includes:

Time Tracking
Triggers
Two-Factor Authentication

Premium

$36.75

per user, per month

Plan includes:

Business Hours
Customer Happiness Ratings
Custom Fields
Full Reporting

Enterprise

Pricing available upon request

Plan includes:

HIPAA Verified
Priority Support

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Teamwork Desk Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Teamwork Desk
API
Customizable Branding
Email Templates
Knowledge Base Management
Mobile App
Performance Metrics
Prioritization
Real-Time Chat
Ticket Management

Teamwork Desk Integrations

Teamwork.com

Zapier

Teamwork Desk User Reviews

Overall Rating

4.4

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.5

Functionality

4.2

Lisa M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Reviewed October 2020

Necessary when using Teamwork Projects

The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Cons:

Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Reasons for choosing Teamwork Desk

We already use Teamwork Projects so it just made sense!

Vendor Response

Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork

Replied January 2021

Marielle M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Reviewed November 2020

Time Saver

We are absolutely in love with this platform, we have used several other platforms in the past and Teamwork have made our work easier, creating projects, communicating with customers and organizing our task through the day

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features Integration the ability to communicate with customers in the outside and team in the inside with the same platform.

Cons:

Storage options, very limited and the upgrade options are too pricey.

Reasons for choosing Teamwork Desk

Because all the features that were needed were solved with the same platform + price.

Reasons for switching to Teamwork Desk

Better integration, and a platform that allows us to have all the features needed in the same place.

Vendor Response

Hi Marielle, Thank you so much for the nice review. We are delighted to see a 10/10 score, a big win for us at Teamwork. I will pass your feedback about the limited storage space and upgrade pricing onto the product team. Kind Regards, Teamwork

Replied January 2021

Verified

Reviewer

Design

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed May 2019

Not the most user-friendly helpdesk option around

Previously 4

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Functionality

Previously 4

Pros:

The only pro to this software is that users can reply as though to an email.

Cons:

Pretty much everything else. It's not intuitive if you're older than a millennial, it doesn't allow us to define which users work for which company so we can't sort anything, it's messy, confusing, and hard to have a clean workflow with.

Jackie K.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed October 2020

Respage

Fantastic customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Great service. Easy to roll out to employees

Cons:

Reporting doesn't work that well. I wish Knowledgebase could be hidden from public more seamlessly. I wish it was clearer that a note was internal and reply is to customer.

Reasons for choosing Teamwork Desk

better pricing, already use Teamwork Projects

Reasons for switching to Teamwork Desk

needed more featues

Vendor Response

Hi Jackie, We are delighted that you are enjoying Teamwork Desk! I'm sorry to hear you are experiencing issues with reporting, could you email us at support@teamwork.com so we can look into this further? Kind regards, Karen at Teamwork

Replied February 2021

Danny K.

Verified reviewer

Wholesale

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Love Teamwork Desk!

Teamwork Desk has been a breeze to work with. They have worked with me to resolve any bugs I noticed, and also have worked to implement features that continually make the product better. I would recommend them to anyone looking for a customer service ticketing service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Use. Ability to see workload of each team member at a glance.

Cons:

I don't see any cons from my viewpoint...

Reasons for choosing Teamwork Desk

Easy to use. Integration with Teamwork Project. Overall value.

Vendor Response

Hi Danny, Thanks for such a great review of Teamwork Desk - we love to see a 10/10 score! No cons? That's music to our ears! Don't hesitate to contact us at support@teamwork.com if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Replied February 2021

Lee Yin Y.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2020

Easy to use Application with Sleek UI

Able to support day to day functions well, reliable but could improve in generating useful analytics that help motivate agents to perform better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Teamdesk was designed very nicely with simple UI yet very functional. Has successfully implemented the software with 80% of the workforce using it daily.

Cons:

The ability to export information and flexibility of creating user definable analytics report for management viewing.

Reasons for choosing Teamwork Desk

Teamwork Desk has a more functional UI with reasonable pricing for a small organization like us.

Vendor Response

Hi Lee Yin, Thanks for taking the time to leave a review of Teamwork Desk - this type of feedback really helps us improve our products. It's great to hear Teamwork Desk supports your day to day functions! I've noted your comments on analytics and will pass them onto the product team to investigate this further. Have a great day, Karen at Teamwork

Replied February 2021

Lucas F.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Teamwork Desk for Support management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- All of your tickets in 1 view - Easy to add "notes" for other team members - Easy to assign tickets with own inbox - Good integration with Gmail

Cons:

- Sometimes it's "offline" - Sometimes you can't find tickets - No option to "flag" tickets when they are overdue

Vendor Response

Hi Lucas, Thanks for your review of Teamwork Desk! I'm glad to hear that you have enjoyed our notes feature alongside our gmail integration! Flagging tickets? That's an interesting one! Could you email us over at support@teamwork.com with more details of how this could be used and we can organise a feature request for you with our Desk team? Looking forward to hearing from you! Nancy at Teamwork :)

Replied October 2019

Noahj C.

Verified reviewer

Computer Software

Self-Employed

Used daily for more than 2 years

Reviewed December 2018

Teamwork still is and has been the best and continually improving Team Management App EVER!

WONDERFUL!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything. - Features and definitely the app loading speed which is near instant loading. - Much so their continuous innovation, along with their public road map.

Cons:

- I do wish one thing, and that is user permissions would respect all tab settings and left panel categories within the app, but some of it is set to show based on a "team" and not all to the individual "team member". - Also the Gant Chart, I've seen some better implementations and that would could be nicely improved in Teamwork.

Vendor Response

Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork.

Replied May 2019

Ariana Jose V.

Verified reviewer

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Great way to manage projects

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TeamWork really is a easier way to manage projects and make the best of it. I can measure the time i spend doing every task and i get to know what i have to do next, even assign people to task and upload files.

Cons:

Is a little complicated when you start to use it but with time you can make a excellent job with projects.

Vendor Response

Hey Ariana Jose, Thank you for your review of Teamwork Projects. Great to hear our products are helping you to manage your projects. Feel free to get in touch to explain what you found difficult at first and what onboarding issues you experienced at support@teamwork.com. We offer free daily live webinars, by joining our webinars you will learn how to use specific features, find out about Teamwork best practice and hear about new updates. Feel free to join these at anytime, this will also be useful if you are training a new user to use Teamwork Projects https://www.teamwork.com/webinars. Kind Regards, Deborah

Replied April 2018

Michael P.

Verified reviewer

Furniture

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Excellent Help Desk Software

Overall it has been very good. Working with the company has just been ok. They have some strange billing requirements, and the fact that they are not based in the US has made it a little difficult (scheduling customer service meetings and things like that) but overall it has been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, but the best part about is that it shares an interface design with Teamwork Projects. I have been using Desk since it was still in Beta and I really got used to it.

Cons:

There could be more integration with Teamwork Projects. I would like to be able to assign small tasks related to a project using Desk to a technician.

Vendor Response

Hi there, Thank you for the review of Teamwork Projects. Kind regards, Nancy at Teamwork.

Replied May 2019

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