Track-It! 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Track-It!

4.0

(77)

Pricing

Starting at $995.00 one time

About Track-It!

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge management module is used to build a database of known issues and their general solution. The database offers insights into recurring trends and challenges.

Track-It! helps technicians design solutions for repetitive problems that can be marked public for end users as a part of a self-service channel. The solution also helps IT technicians track and prioritize work. Change management module helps users control costs and outages due to unplanned network or server issues. The module also minimizes IT infrastructure change risks through timely review, enforcement, and approval automation.

Track-It! provides a mobile portal that allows technicians to add and update work orders from any mobile device. The software offers add-ons for additional functionality, such as satisfaction surveys and remote control.

Track-It! Screenshots

Track-It! Pricing and Plans

Starting price: $995.00 one time

Free Trial

Free Version

Basic

$995.00

per feature, one time

No plan information available

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Track-It! Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Track-It!
Analytics
Asset Lifecycle Management
Change Management
Customizable Branding
Dashboard
Email Management
Incident Management
IT Asset Management
Knowledge Base Management
Knowledge Management
Mobile Access
Prioritization
Remote Access/Control
Ticket Management

Track-It! User Reviews

Overall Rating

4.0

Ratings Breakdown

38%

18%

Secondary Ratings

Ease of Use

4.1

Value for money

3.9

Customer support

4.1

Functionality

3.9

Italo P.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

I have worked for more than 4 years with the application and it is very useful to classify incidents

Good control of the Helpdesk department management and reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team. Its cost is not very high

Cons:

Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.

Agus M.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Simple UI Ticketing Tool with Rooms for Improvement

This ticketing tool helps you get the job done efficiently when properly set up. The UX/UI could be better.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple interface making it easier to focus, and many options to customize the ticket arrangement. You can respond your ticket(s) via email.

Cons:

Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Track-It is Simple and Not for Everyone

Ratings Breakdown

Ease of use

Functionality

Pros:

It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.

Cons:

It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

Adam d.

Verified reviewer

Chemicals

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

Great Helpdesk Ticketing Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked the ease of use and all of the functionality provided

Cons:

Some tasks seemed more cumbersome then they should have been

Sarvesh G.

Verified reviewer

Biotechnology

10000+ employees

Used daily for more than 2 years

Review source

Reviewed October 2018

GUI

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

interface is overall good and user friendly

Cons:

performance is poor over the time need so optimization techniques for DB

Migdelia Meriyela M.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

It has been nice, the self-service and audit modules I like and the support is excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

what I like the most is support attention, they are always available to attend cases, really excellent

Cons:

what I like the least is the complexity to issue reports is difficult to use, it would be nice if they improve this part easier, much more management

Lamar Y.

Verified reviewer

Education Management

201-500 employees

Used unspecified for less than 2 years

Review source

Reviewed April 2016

Help desk made simple

Our company finally decided to leave our homegrown help desk system and purchase a professional system. It was one of the best decisions we made. I managed the help desk at the time and we could never seem to get a handle on things with our self-developed system. Track-It offered everything we needed in an easy to use system. We could track inventory and help desk requests in one system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Ease of use, simple interface, great customer support, great reporting, single sign-on.

Cons:

Interface is easy to use but looks like it could use a little updating. Seems like they could combine a few screens to reduce the number of clicks.

Miguel N.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Solid option for companies seeking a home grown solution !

Control of all my IT department, Assets, ticketing, workload, licences, puchases and knowledge base!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a product that will satisfy your needs, but you have to configure it to do so, all the modules are based and linked among them so this will be a easy to use tool!

Cons:

there's no service Catalog, but you can cuastomize one in the categorization and schedule module!, I also think that the module regarding to Training could be a bit more rich in terms of having the course materials in there.

Geraldine S.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed March 2018

Good Product Needs More Custumer Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Trackit allows to create task inside work orders wich its nice * It manages several types of notifications regarding SLA´s

Cons:

* Doesn't have an app for android or ios * Configuration can be sometimes difficult and not easy to understand

Jim L.

Verified reviewer

Machinery

501-1000 employees

Used unspecified for less than 2 years

Review source

Reviewed October 2015

TrackIt!

We use this as the primary Help Desk ticketing system for one of the divisions in our company. While it serves the purpose I have found it hard to run reports and heavy on the manual maintenance side. Great tool for entry into the ticket tracking system, but we are moving to a global system in the near future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

The notification e-mails, when working, are very nice.

Cons:

Reports are hard to write and it is difficult to use at times. We have to restart the services a lot as notification e-mails seem to get stuck frequently.

Showing 1 - 10 of 77 Reviews

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