Caretime 2026: Benefits, Features & Pricing

Overall, my experience with CareTime has been extremely positive. From the very beginning, their team has been supportive, knowledgeable, and genuinely kind. The platform is easy to navigate, and the customer service has made the entire process of opening and managing my agency feel much less overwhelming. I truly appreciate CareTime and the care they put into supporting their clients.

Overall, my experience with Caretime has been a positive experience. It is a cost-efficient option, but with that being said, you will absolutely get what you pay for.

Caretime appears to operate with minimal staffing while being responsible for assisting thousands of customers. As a result, customer service is almost non-existent. Any attempt to resolve an issue is met with excessively long wait times, delayed responses, or no response at all. This is not only frustrating but entirely unacceptable for a company of your size and responsibility. When contact is finally made, the experience only worsens. The individual responsible for handling billing matters has consistently demonstrated unprofessional behavior, a lack of basic customer service skills, and an apparent absence of respect for customers. Their tone, demeanor, and inability to communicate effectively reflect poorly on your organization and raise serious concerns about training, accountability, and leadership. Customers should not feel dismissed, disrespected, or burdensome when seeking assistance—especially regarding billing issues, which require accuracy, professionalism, and clear communication. The lack of character, courtesy, and competence displayed is unacceptable and damaging. This ongoing pattern of inadequate staffing, excessive delays, and unprofessional conduct has created a hostile and frustrating customer experience. It is unreasonable to expect customers to tolerate such treatment, and it is imperative that Caretime address these issues immediately.

This is a great system for start up business that needs to get organized. It features are easy to manage and it is a great value for the money

The overall experience has been very good! Caretime has been a key component in the success of our company!

Doesn't end well. They signed me up for 3 years without any chances of being ablevto cancel. Which means I continued to pay them even while not using them. However id rather pay additional for a service that actually works.

staying committed to learning—whether it's through professional development for staff, improving operational efficiency, or adapting to new technologies—agencies position themselves to not only meet current demands but anticipate future ones.

A common complaint is the inability to reach customer service, with reports of long hold times that end in disconnection, unreturned voicemails, and general lack of assistance, leading to significant frustration.

Overall agency employees are friendly and available for general questions, but specific questions seem to take awhile or not answered at all

Very very very great experiences. I have enjoyed Caretime has been a wonderful experience and i enjoy the services.