VectorCare 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

VectorCare

3.8

(8)

Pricing

Pricing available upon request

About VectorCare

VectorCare is a fully customizable, comprehensive patient logistics platform. VectorCare provides Providers with the critical tools to build and manage a patient transfer center.

VectorCare's industry-tested platform provides the necessary tools to build and manage a network of medical transportation providers that uses rich data to make more informed decisions operationally and hold the network accountable and compliant. VectorCare's built-in BI tool gives you rich data and visually powered dashboards to get the insights you need.

So when it comes to resource planning, businesses can use Machine Learning to get the network ready to plan for the week ahead more accurately and place and deploy teams to improve availability and pick-up times.

VectorCare Screenshots

VectorCare Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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VectorCare Features

Popular features found in Electronic Medical Records
Claims Management
Clinical Notes
Clinic Interoperability
Communication Management
Compliance Tracking
Decision Support
E-Prescribing
Medical Billing
Patient Portal
Patient Scheduling
More features of VectorCare
Activity Dashboard
Activity Tracking
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Bed Management
Calendar Management
Care Plan Management
Customizable Reports
Data Import/Export
Electronic Signature
HIPAA Compliant
In-Patient Management
Mobile Access
Out-Patient Management
Patient Records Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Scheduling
Task Management
Task Scheduling
Third-Party Integrations
Workflow Management

VectorCare User Reviews

Overall Rating

3.8

Ratings Breakdown

50%

13%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.2

Functionality

4.0

Michelle B.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2024

initial vectorcare review

satisfied with overall use of the system

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

-convenience -mobile option -real time update

Cons:

-have some kind of alarm system of any changes/delay even if user is logged out

Vendor Response

Hi Michelle, we are happy to hear that you've been enjoying using VectorCare! If you are not logged into the platform your best bet for notifications is via email (which you can customize). Please contact us via support if you need any help with this!

Replied May 2024

Zahra Minoo N.

Verified reviewer

Hospital & Health Care

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Case manager

Good and very good and professional staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and accurate, very organize

Cons:

Late and not able to go through by phone

Vendor Response

Thank you for your review! We are glad to hear that you find VectorCare easy to use and accurate. Unfortunately we cannot control the arrival times of the Service Providers but we do provide analytical tools and reports to enable you to see which of your vendors has the best arrival times.

Replied May 2024

Jen N.

Verified reviewer

Medical Practice

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

unhappy customer

it needs a better format. redo the whole template

Ratings Breakdown

Ease of use

Functionality

Pros:

its simple to use .................................

Cons:

all the bugs, the constant lagging, the jumping around, its run so slow. The pointless Notification bell that drops down randomly so the wrong trip gets opened. The template lay out makes no sense.

Vendor Response

Hi Jen, we are sorry to hear that you haven't enjoyed your experience with VectorCare so far. One of the main advantages of VectorCare is the customization that allows customers to design each template to their needs. Perhaps you can speak with your colleague who designed the template to request your changes? We'd also love more feedback on 'all the bugs' you mention; I wasn't able to locate any support tickets from you but please contact us through our in-app support function to provide more information. And finally we always encourage our users to check their internet connection if they experience lagging or slow running. This is usually the source of any delays because our AWS-hosted platform has excellent performance statistics (availability, bandwidth, latency etc).

Replied May 2024

Kristine H.

Verified reviewer

Hospital & Health Care

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed May 2024

Vector Care is beyond excellent

Love it. Would definitely recommend it to anyone out there who is looking for this type of transport service.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love that they are always quickly trying to find the leads for the patients to get transported asap. Very good functioning system.

Cons:

All the paperwork involved, but it is necessary. Just timely.

Vendor Response

Thank you Kristine! We are glad that you enjoy using our product!

Replied May 2024

serina s.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

vector use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ability to use at my computer/ desk.

Cons:

the length of response and lack of availability for good transport times

Vendor Response

Hi Serina, thank you for your review! We are continuously working to add more service providers to our platform, but some customers have configured preferred vendors for certain locations which may reduce the options available.

Replied May 2024

Amy C.

Verified reviewer

Hospital & Health Care

10000+ employees

Used weekly for more than 2 years

Review source

Reviewed May 2024

Not the best

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of entering in info. It's easier than calling and being on hold for 20+ minutes.

Cons:

-Ability of dispatchers to change info that was put in by original requester, too often it is changed inappropriately to meet the Transport Hub's needs. -Looks clunky -Inability to choose common routes to start a request (ie patient goes from home to dialysis clinic routinely; there would be an option to name a route and choose that roue without having to reinput all of the info again).

Vendor Response

Amy, thanks for your feedback! We have a couple of features for repeating patients with common routes that would solve your issue here. We have a duplicate request button so you can copy an existing trip, or you could set up a standing order for the patient which would only require submitting the information once, and standing orders can be placed on regular dates/day for up to one year in advance. Unfortunately we can't stop your dispatchers from amending your requests as that's the workflow that your administrator has set up. We hope these VectorCare features help you save time on future requests!

Replied May 2024

Emebet S.

Verified reviewer

Hospital & Health Care

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Arrangement of Medical Transportation using VectorCare

Ratings Breakdown

Ease of use

Functionality

Pros:

It sounds convenient but the form can be simplified by having access to save some frequently used futures as a favorite.

Cons:

too long form, at times calling the vendor to schedule a transport seems simpler if the transport company representative answers the phone.

Vendor Response

Thanks for your review Emebet! One of the advantages of VectorCare is that each company can customize their forms to collect all the necessary information. Our patient lookup does auto-populate a lot of the fields though - have you tried using this service? We will certainly consider your feature request to be able to add favorites for each field though!

Replied May 2024

Jan Isaiah G.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Vector Care is reliable and great