5stelle 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

5stelle

4.7

(71)

Pricing

Starting at €1,000.00 per year

About 5stelle

5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking.

5stelle* features property management, which allows users to manage pricing, reservations and hotel accounting. Users can also access this information using the mobile and tablet app. The booking engine syncs data from the hotel-booking website, which helps users avoid instances of overbooking. The product also allows clients to make bookings using the mobile app.

5stelle* offers mobile point of sale (POS), which allows hotel staff to charge clients for products and services such as spa services, the hotel bar and swimming pool access. The product also integrates with Review Express by TripAdvisor, which enables users to import reviews for the hotel website directly from TripAdvisor. The product also offers dashboards, which allows users to track revenue and hotel performance in real time.

5stelle Screenshots

5stelle Pricing and Plans

Starting price: €1,000.00 per year

Free Trial

Free Version

Basic

€1,000.00

per feature, per year

No plan information available

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5stelle Features

Features of 5stelle
Billing & Invoicing
Billing Rate Management
Booking Management
Built-in Accounting
Catering Management
Channel Management
CRM
Drag & Drop
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Maintenance Management
Marketing Automation
Multi-Channel Management
Multi-Location
Multi-Property
Online Booking
Point of Sale (POS)
Promotions Management
Rate Management
Ratings/Reviews
Reporting & Statistics
Reservations Management
Reviews Management
Single Property
Spa/Activity Management
Third-Party Integrations
User Management

5stelle Integrations

SiteMinder

5stelle User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

24%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.5

Have you used 5stelle and would like to share your experience with others?

DIEGO P.

Used daily for more than 2 years

Review source

Reviewed May 2017

perfect to manage a small luxury resort

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly. What I appreciate most is the flexibility, always in line with the needs of a Resort like ours The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons:

Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

Vendor Response

Dear Diego, Thank you for your kind words. We are glad you are finding the new planner function in the Pocket PMS so useful. 5stelle* Team

Replied May 2017

Irene C.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Our experience

We choose to buy this property managment system because it is a complete product. It allows us to manage easily all the issues of our Property. User-friendly software and an excellent customer service has confirmed us our first impression: Hotel 5 Stelle is an innovatice PMS with a very competitive price.Very quick set up (5 working days). It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy use, user friendly interface

Cons:

revenue reports can be improved

Vendor Response

Dear Irene, Thank you for your suggestion regarding the revenue reports. We know you are an expert revenue manager sowe will take it on board 5stelle* Team

Replied April 2017

Claudia P.

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2017

Really Intuitive

Cinquestelle is a really intuitive softwer that you can use in cloud, from your office and from home. Whenever there is something missing, the assistance is ready to help and improve, and often, after few months they implement the system with your request.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that is on cloud

Cons:

the latest update has no colored icons and it's confusing

Vendor Response

Dear Claudia Thank you for your review you are very kind. With the latest updates to the icons we wanted to modernise the 5stelle* graphics. We believe we have managed to do this and with a little time you will find it easier to identify the new icons. 5stelle* Team

Replied May 2017

Ottavia C.

Used daily for more than 2 years

Review source

Reviewed May 2017

Really easy to use, perfect customer service. The program works very good.

We can organized all our reservation from the OTA portals, simply using ths software. We really raccomanded this software, it's simply to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need

Cons:

nothing

Vendor Response

Dear Ottiavia, Thank you for your great review. 5stelle* Team

Replied May 2017

Emanuele M.

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2017

A very good and useful PMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

Cons:

I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

Vendor Response

Dear Emanuele, First of all thank you for taking the time to review us. We are glad you are finding 5stelle* so easy to use and the integrations so useful. With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand. 5stelle* Team

Replied September 2017

matteo b.

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

good PMS for small hotels

easy manage multi property

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

value for money, planning, good service for training and assistance during problems.. they are growing up fast..

Cons:

statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

Vendor Response

Dear Matteo Thank you for your kind review. We are glad to hear you found the training and assistance so efficient. With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats. 5stelle* Team

Replied August 2017

Alessio B.

Used daily for less than 12 months

Review source

Reviewed May 2017

even for B&Bs

Easy OTA management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

Cons:

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Vendor Response

Dear Alessio Thank you for you review. We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are. 5stelle* Team

Replied May 2017

GIACINTO M.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Best simple and user friendly software in Hospitality

I use PMS since 2004 and I never found a software like 5Stelle. It's simple, userfriendly, customer oriented and flexible. I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index. I'm very sastisfied to choose 5 Stelle four years ago. Thanks to the support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Vendor Response

Dear Giacinto, Thank you for your feedback. We are glad you appreciated Alberto and Marco's proposal back in 2014. 5stelle* Team

Replied April 2017

enzo b.

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

MAC compatible PMS

We have finally found a PMS that work well on MAC. Not only but 5stelle* have also have connect to the HBenchmark which help me monitor my competitor with precise data. As we have the 5stelle* suite it mean we have one contact for PMS, booking engine and channel manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Connect to HBenchmark

Cons:

help manuals need improving

Vendor Response

Dear Enzo, Thank you for you review. We are pleased to hear you are happy with how 5stelle* works on MAC as well as the HBenchmark connecting Just to let you know we are currently in the process of updating the help manual. 5stelle* Team

Replied April 2017

Sara D.

Used daily for less than 2 years

Review source

Reviewed August 2017

Everytime I needed an help, the very expert staff was available to clarify or to guide me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

Cons:

If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

Vendor Response

Dear Sara, Thank you for your kind words. We pride ourselves on being a reliable service and we are happy to know our clients have recognised that. With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve. 5stelle* Team

Replied August 2017

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