Cloudbeds 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cloudbeds

4.3

(333)

Pricing

Pricing available upon request

About Cloudbeds

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale.

Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). Cloudbeds is able to receive reservations from a number of channels, including OTAs like Booking.com and Expedia, Facebook, an online booking engine or from walk-in customers. The solution offers a drag-and-drop calendar of all rooms and reservations, and users can see who changed, canceled, created, moved or adjusted a reservation.

Inventory can be synced automatically from the solution to booking engines, OTAs and other onl...

Cloudbeds Screenshots

Cloudbeds Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Core

Pricing available upon request

No plan information available

Enterprise

Pricing available upon request

No plan information available

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Cloudbeds Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Cloudbeds
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
API
Availability Management
Bed Management
Billing & Invoicing
Billing Rate Management
Booking Notes
Built-in Accounting
Campaign Management
Channel Analytics
Channel Management
Commission Management
Credit Card Processing
Customer History
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dorms
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Templates
Extended Stay
Financial Management
For Hostel/Dorm Managers
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Check-in/Check-out
Guest Experience Management
Housekeeping Management
Incentive Management
Inventory Control
Inventory Tracking
Invoice Management
Kill Switch
Marketing Automation
Multi-Channel Campaigns
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Channel Sync
Multi-Currency
Multi-Language
Multi-Location
Multi-Property
Online Booking
Order Management
Partner Management
Payment Processing
Performance Metrics
Pipeline Management
Point of Sale (POS)
Price/Margin Management
Price Optimization
Private Rooms
Property Management
Real-Time Analytics
Real-Time Data
Real-Time Updates
Registration Management
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Reviews Management
Room Booking
Room Inventory
Short/Long Term Rental
Single Property
SMS Messaging
Tax Management
Third Party Booking
Third-Party Integrations
User Management
Website Integration
Website Management

Cloudbeds Integrations

Zapier

Google Docs

Capsule

SurveyMonkey

Gmail

Constant Contact

See all 13 integrations

Cloudbeds User Reviews

Overall Rating

4.3

Ratings Breakdown

64%

20%

Secondary Ratings

Ease of Use

4.2

Value for money

4.1

Customer support

4.0

Functionality

4.1

Louie B.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Reviewed August 2025

Grateful for the realtionship I have with Cloudbeds.

I believe one of the biggest things lacking today in business is relationship and loyalty. Overall my experience with Cloudbeds has certainly been more positive but not without challenges and problems. Recently, it appears as though Cloudbeds is taking steps to focus more on relationship and supporting their partners. I am grateful for my relationship with Cloudbeds.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been with Cloudbeds since their origin. I am grateful for the way they have supported my business/ministry. During Covid, Cloudbeds showed up in a big way, and gave me grace in regards too the financial burden during a very difficult season. This selfless act showed me their commitment as a partner. What I am most impressed with is their continued innovation, and the consistency of the platform.

Cons:

The growth opportunity is in regards to customer service. I was recently assigned a new account manager which I am very grateful for. The turnover has been exhausting and worrisome. Relationships matter! No hospitality partners, no Cloudbeds. When I have immediate needs, there is not enough support.

Reasons for switching to Cloudbeds

Dishonesty, there sales department over promised, and underdelivered. They were not capable of meeting my needs.

Christopher G.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Cloudbeds exceeds our expectations with SERVICE second to none1

A pure pleasure, start to finish. If you hae a small hotel this platform is for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use on the desktop or mobile.... and the Service is amazing.. Always available. Aways helpful and patient... Always knowledgable... It is this life blood of our small hotel

Cons:

nothing really... it meets all our needs and then some!

Reasons for choosing Cloudbeds

At the time they seemed similar... I cannot speak for HostAway because we didnt go with them but I can tell you how happy we are that we went with Cloudbeds... We also availed of their website service with is amazing and totally intergrates with a dynamic search engine

Reasons for switching to Cloudbeds

Features and service. Also their OTA Channel Management is the best

Vendor Response

Hi Christopher, Thank you for taking the time to share your feedback about how easy Cloudbeds is to use on both mobile and desktop, along with the service. We appreciate it!

Replied September 2024

kris h.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Cloudsbeds is an everyday use for our company!

Previously 5

We use Cloudbeds everyday, it helps keep our business organized and easily accessible for all of our staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

Cloudbeds is a great program that we use to manage all of our asset in the hospitality work environment. For managing a hotel Cloudbeds makes the job a lot easier, all rooms easily organized and accessible and it even links up with other programs to allowed instant booking. Even does jobs for us like automate e-mails and responses. I recommend Cloudbeds!

Cons:

The only real problem we have found with Cloudbeds was there was a bit of a steep learning curve. Also there was things that we needed and the program didn't offer BUT we contacted the support team and they would implement it into the program!!

Verified

Reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2021

Versatile all in One PMS

The overall experience has been positive. I have been operating three small properties proven to be a great solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

Cons:

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

Reasons for choosing Cloudbeds

The flexibility of used and its cloud-based nature. Numerous integration possibilities.

Vendor Response

Thank you so much for taking the time to leave us such an amazing review. We truly appreciate your feedback and are thrilled to hear that Cloudbeds is serving your business successfully with a centralized platform. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

Replied April 2022

Shen L.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Overall recommended but hope you can make some improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Reasons for switching to Cloudbeds

Old system did not migrate guest data and UX was unfriendly - also not cloud based

Navraj B.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Garbage, look elsewhere...

Sales rep are not explicit liars, but are useless to ask questions. Onboarders are the only ones that know the product but your not allowed to talk to them after onboarding. Technical support is trash. Reports are useless. Company is junk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cleaner ui to read. Nothing else positive to say.

Cons:

Garbage ui experience. Not setup to support basic steps of service for any hotel business. The worst reporting system I have every worked with. Over 50 reports that most cannot date range, give accurate information, and they display as double ledger instead of line items making it infuriating even for accountants. Technical support is non existent. Worked with about a dozen and only of them could actually help with issues. Won’t get a timely response, have to pay extra to get someone on the phone. I am in the process of transferring to a different company. These guys are absolute garbage.

Reasons for choosing Cloudbeds

Monthly contract and easier user interface to read.

Vendor Response

Hi Navraj, Thank you for taking the time to share your feedback. Our Support Team has reached out to you directly.

Replied March 2025

Axel K.

Verified reviewer

Hospitality

2-10 employees

Used daily for free trial

Review source

Reviewed April 2025

Great software, awful service

We tried to evaluate Cloudbeds three times. We were interested because it's feature rich. However, each time we were met with a sales person that was so awful that we were unable to sign up. Basically, they use dirty sales tactics, telling us we had to sign up that day or else the price would go up by 30%.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We got a chance to evaluate Cloudbeds and it looked like it was feature rich.

Cons:

Unfortunately we got nowhere with Cloudbeds due to their awful sales team. They are rude and condescending. Since sales is very much the face of the company we decided to go elsewhere. I don't recommend doing business with this company.

Reasons for switching to Cloudbeds

Resnexus has too many bugs and had poor customer service.

Vendor Response

Hi Axel, Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email support@cloudbeds.com and reference this review. Someone from our leadership team would be happy to speak with you.

Replied May 2025

Reece M.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Terrible company

1/20 I’d rate them lower if it was possible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I didn’t like Cloudbeds service at all They lied on several occasions to get my business and after I asked to cancel my first week in (when they doubled the price I agreed to) they refused to refund me

Cons:

Terrible service. [sensitive content hidden] refused to honour my requests

Reasons for switching to Cloudbeds

They lied and said they were better and cheaper

Vendor Response

Thank you for taking the time to share your feedback. A member of our leadership team has reached out to you directly

Replied March 2025

Karin N.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2024

Customer Service

Looking for a new program ! I use to love the program but they have cut back on help I think and now you cant get help very easy . You have to wait forever. Not what it use to be!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service was great when I signed up and it was great for about a year.

Cons:

You can't get help. When you do the live chats they just keep taking you in circles. Sending you links to go to . I cant even get into my cloudbeds now and am just waiting on someone to respond through a email . Such a panic feeling and I have customers waiting to book and can't get in the system to book or see whats available .

Reasons for choosing Cloudbeds

Sounded better at the time. Pricing was the same and I liked who I was working with and he had told me he would be the go to guy when I needed something . I heard from him for about 4 months into it then he disapeared.

Vendor Response

Hi Karin N, Thank you for taking the time to share your feedback. Someone from our leadership team has reached out to you to discuss this more. Cloudbeds

Replied April 2024

Henk B.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Looks nice but buggy updates and non existant tech support

Basic functionality ok, but the rest......sucks. Every extra thing you want is an extra fee or even better an external party providing it with another fee....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding is ok and in the beginning it looks realy nice. Until you start using it....Basic functionality is ok.

Cons:

The customer support sounds really friendly but does absolutely nothing. As soon as a thing is more than a basic problem they do not know how to handle it, create a ticket and that ticket gets succed into a black hole of non existent technical support. Release introduce new problems that never get solved. Bugs in the software are marked as a wish and published on their online community where people can share their wishes for changes. I have never seen any of those request being picked up and translated into an update.

Showing 1 - 10 of 333 Reviews

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