Elina 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Elina

4.5

(57)

Pricing

Starting at £12.78 per month

About Elina

Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation rentals, serviced apartments, hotels, resorts and bed and breakfasts.

Elina’s property management feature allows users to view their property portfolios, as well as individual and group properties. It helps users categorize properties, edit information and manage pictures. The housekeeping module allows users to schedule maintenance tasks and generate reports. The software also helps to manage ledgers, create invoices, set up payment rules, generate accounting reports and forecast sales.

The booking engine helps users manage online and mobile bookings, guest interactions, room-availability checking and payment processing. The software offers email marketing, role-based access, reminders and to-do lists. Integrations include payment gateways, accounting software and point-of-sale applications such as PayPal, Xero, Stripe, Wirecard, Exact and Sage Pay.

Elina Screenshots

Elina Pricing and Plans

Starting price: £12.78 per month

Free Trial

Free Version

Connect (Per Room, Apartment or Rental Pricing)

£15.00

per month

Plan includes:

Explore Helpdesk
Sync Integrated Software 1 or 2-Way
The Smarter PMS

Enterprise

£12.78

per month

Plan includes:

API Integration Access and Support
Explore Helpdesk
Integration Project Management
Sync Integrated Software 1 or 2-Way
The Smarter PMS

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Elina Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Elina
Accounting
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Availability Indicator
Billing & Invoicing
Billing Rate Management
Booking Management
Calendar Management
Communication Management
Credit Card Processing
CRM
Customer Database
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Synchronization
Discount Management
Document Management
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Extended Stay
Financial Management
For Hospitality Industry
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Check-in/Check-out
Guest Communications
Guest Tracking
Inbox Management
Inventory Management
Invoice Management
Listing Management
Maintenance Management
Marketing Management
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Property
Occupancy Management
Online Payments
Overdue Payments
Owner Portal
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Real-Time Notifications
Reminders
Rent Collection
Rent Tracking
Reporting/Analytics
Reporting & Statistics
Revenue Management
Role-Based Permissions
Search/Filter
Short/Long Term Rental
Single Property
Task Management
Tax Management
Tenant Portal
Tenant Tracking
Third-Party Integrations
User Management
Utility Billing
Vendor Management
Website Management

Elina Integrations

Revel Systems

PriceLabs

Adyen

SiteMinder

Google Analytics 360

Rentals United

See all 23 integrations

Elina User Reviews

Overall Rating

4.5

Ratings Breakdown

70%

19%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.5

Functionality

4.4

Mark G.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

I recommend using Elina

Previously 4

Weve been with Elina for about 7 years now i think and they've helped us control all aspects of our business through their PMS in this time.Innovative products are introduced regularly and things are constantly updated after customer requests. Their helpdesk is manned with people you get to know over time and we have relationships with rather than speaking to different people all the time. When things are wrong they listen and im happy that that our hotel business is looked after by them.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Previously 4

Pros:

It controls all aspects of my business. So its a one stop shop that manages to specialise in all (well most) areas. Its generally easy to use and logical and user friendly

Cons:

There are a couple of areas id like to improve but they are not priority so i dont know when or if these will happen.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Feature rich PMS and Booking Engine

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online. A strong relationship with STAAH makes the integration for channel management quick and easy.

Cons:

The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution!

Reasons for switching to Elina

Eviivo relaunched with a new version, that offered reduced functionality at launch, higher prices. Unfortunately they were unable to migrate the existing data in its entirety to the this new version. That meant we last all guest history, preferences, notes etc. Just basic booking data for the previous 2 years. this meant losing 7 years of history.

Vendor Response

Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina

Replied July 2020

Vinayak C M.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Due you due diligence and ask for a live view rather than a demo report

When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product simply does not function and causes more errors in your reportings. There are no Pro due to this.

Cons:

1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded, in 15 months we worked with them it did not get done. 2) In the reporting the date format is reported as a text and not as dates and the system does not give you number off nights stayed. 3) Everything you ask them costs 150 pounds to get an answer. If you want to see how their API works they will charge you, if you want to have a conversations with them on developing some thing before the conversation they will charge you. 4) Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. In 12 months we could not get a client to get to the final reservation page on the website cause of their coding. 5) No consistency in their software, when you print reports in some reports the property comes up as a descriptions, in others as a short code in others a full name. Despite several requests this never got done. 6) Very complicated to add customers, owners and suppliers. 7) Not many partners want to work with them cause of their approach. We asked a few companies if they can do an integration with them and most said NO

Reasons for choosing Elina

Their sales team gave us an excellent pitch. They had done their research on us and pitched to us based on our values claiming they were the most important part of their business. ( Owner Reporting). However this feature of theirs does not exist in a correct format.

Reasons for switching to Elina

At the time Guesty had just had a major glitch in their system which cost us a ton of money because of double bookings. The pricing because we were starting to scale also became too much

Atif K.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed April 2024

Peace of mind

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Payment automation & booking management flexibility.

Cons:

Pax occupancy-based pricing is complicated.

Karol M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Great choice

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership.

Cons:

Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases.

Reasons for choosing Elina

There are a few good other options out there but Elina are cheaper, more used to serviced apartments and felt they had more of a personalised approach to my business.

Vendor Response

Karol, Thank you for making time to review elina

Replied June 2020

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

The product is ok, but is complicated to use and with rigid limitations. Customer service, forget it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs. They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad. They make constant improvements and they keep everything in order. being an old time customer, however, over the years I have witnessed many slow downs and server issues that took time to resolve. When they embark in a major improvement, that can also affect your productivity, because things do not go always well at the first take If all the functionalities that they offer worked as promised, this suite would be a great tool, however it is more likely that they will not go beyond a certain level of efficiency, because they are too many, too difficult to work together at a deep level, and subject to continuous change from market innovations It would be betterif your expectations are limited, if you have a small property with simple routines to manage, a simple calendar, rates that don't change too high or low, promotions that don't promote too much, etc. They also have a small website development agency that is managed with taste, and that i have appreciated even more than the booking engine itself.

Cons:

The software has its pros and cons as I have already said, you can get the pros without taking the cons onboard. What I find was really bad is customer service. I don't complain too often, but the last time I did - and I believe it was for a right reason - they eventually deleted the ticket itself and dropped it I am learning the hard way, that software developers really don't have any knowledge of customer care; they just sit on their chair all day with their nose on the keyboard and in the end you have to accept what they give you. First thing, ,if for any reason you don't like what you get, it is entirely your problem. They don't seem to care, Well, in spite of 8 years I am happy to have found the strenght to move to a different provider. it took me a big effort, but I am very happy to have done it

Louisa H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Elina PMS - recommended

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies - ability to automate key tasks and reduce manual processing - constantly improving and updating - support team is very quick to respond - generally reliable, no major issues - company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings

Cons:

- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here. - initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support

Vendor Response

Louisa, thank you for making time to review elina!

Replied June 2020

Jenny M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Review of Elina

Good and support is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of booking and payment of invoice. Viewing bookings is easy and seeing what availability.

Cons:

Sometimes a function can be complicated lots of function before seeing result.

Reasons for choosing Elina

No as could not find one to suit the business use.

Robert F.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Elina PMS is the best PMS system for serviced apartments I came across through out my entire career.

This software is the perfect match for all serviced apartment, extended stay or holiday rental providers. You can work absolutely retroactive. Full integration of a channel manager possible. Developement on demand negotiable. You can get your website hosted and designed by the same company as well as a brand new IBE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-100% retroactively usable -super fast support team -easy to manage and administrate -own IBE directly from the same company frequently requested feature will be developed with out any fees for the customer

Cons:

I really can't see any cons here... okay some small details but this is only because of my personal preferences and habits

Vendor Response

Robert - thanks for the view. Pleased to hear the 100% positive feedback on Elina PMS!

Replied September 2018

Jany S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

Professional - Property Management System

Overal a great customer experience with an excellent concierge team to help you with any teething problems when you start using the system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Comprehensive set of functions and reporting. Professional looking invoices which give my customers more confidence in using my services. The booking engine links easily to my website, payment gateway and channel manager. User friendly training suite for reference especially at the beginning. An excellent solution for growth and upscaling your business for the future, without the headache of moving to another provider which has more functionality, because Elina in my opinion caters for small, medium or large size operations.

Cons:

The deposit rules can be a bit riged and sensitive to amendments to booking which may lead to customers being over charged on occasions. Not always easy to correct invoices without the help from Elina Concierge

Vendor Response

Jany - thank you so much for reviewing us. Pleased to hear that Elina has helped make your overall customer experience great!

Replied September 2018

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