HotelKey 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HotelKey

4.7

(72)

Pricing

Pricing available upon request

About HotelKey

HotelKey offers a hospitality management platform designed to cater to the diverse needs of the hospitality industry. The platform is a comprehensive solution for managing all aspects of hotel operations efficiently. Seamlessly integrating various features, HotelKey aims to streamline processes and enhance customer experiences to drive success for hoteliers across the globe.

The HotelKey platform is designed to be simple, secure, and mobile-friendly, catering to the evolving needs of modern hotel management. With a commitment to delivering excellence, HotelKey ensures that users can navigate the system with ease and optimize their operations for maximum efficiency and guest satisfaction.

The core functionalities of HotelKey are structured around enhancing operational efficiency, improving customer service, and maximizing revenue streams for the hotel. By utilizing cutting-edge technology and robust features, HotelKey empowers hoteliers to automate processes, monitor performance metrics, and make data-driven decisions to elevate their business to the next level.

One of the key elements of the HotelKey platform is its ability to streamline communication and collaboration among hot...

HotelKey Screenshots

HotelKey Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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HotelKey Features

Features of HotelKey
Accounting
Activity Dashboard
API
Booking Management
Built-in Accounting
Calendar Management
Catering Management
CRM
Customizable Reports
Data Import/Export
Employee Management
Extended Stay
Financial Management
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Price/Margin Management
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management
Third-Party Integrations

HotelKey Integrations

Channels

FreshBooks

Xero

Stripe

QuickBooks Online Advanced

HotelKey User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.5

Ankit P.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed April 2020

Easy and User Friendly Software

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons:

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

Reasons for choosing HotelKey

Simple 1. All you required is iPad and WiFi 2. The MOBILE APP is awesome. 3. Admin functionality is cool and easy.

Reasons for switching to HotelKey

I removed the Franchise Tag from Choice Hotels and they had this Choice Advantage software. I knew ins and outs of this software but when we became independent hotel and installed Hotelkey it was so easy to use software as compared to choice advantage. The features are easy to understand and can be done easily

Veeral P.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Reviewed May 2020

Makes life easier

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons:

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Reasons for choosing HotelKey

It combines website management, PMS and channel manager all in one.

Reasons for switching to HotelKey

The reason I made the change is because 3 reasons. One, I wanted a product that will take care of my online presence. Two, It needs to also be my channel manager. Lastly a fluid property management system. Hotelkey

shelly H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Hotelkey

There is support but they are not always able to help such as the tax exempts. They have to escalate isssues if they can't help which sometimes takes a couple of days for them to get back to you.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The product is fairly easy to use if you have the knowledge, such as making reservations, finding past reservations or future reservations.

Cons:

It saves everything instantly so if you make a mistake it shows. When there is updates, nothing is sent to us to explain the updates. There is a lot of functions that it doesn't let you do. ex: it won't let you make any changes for groups such as date change, rate change. Unable to remove or add taxes back on if guest has already checked out. Can not add any additional information to a reservation once checked out such as email address.

Baris G.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs

HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now.

Cons:

Hotelkey is overall great platform, I have no objections to claim about Hotelkey.

Reasons for choosing HotelKey

Hotelkey was the one with best user experience and in our tests we obsorved that our staff could adopt Hotelkey much more easier then other alternatives.

Reasons for switching to HotelKey

Much more easier to use and our staff's adoption to Hotelkey was much more quicker then Maestro.

Amit P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Reviewed April 2020

Simple to the core

Very positive, being able to be paperless is also very handy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed.

Cons:

There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ.

Reasons for choosing HotelKey

I use HotelKey at another property (motel 6),

Reasons for switching to HotelKey

Brand change

Mark W.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Heartwood Resort HotelKey integration

The tech support is very effectient and the team is very appreciated!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While the integration was not flawless, the PMS seems to be, we are glad we choose the PMS software from HotelKey.

Cons:

The POS software has lots of issues and we will be discontinuing its use.

Reasons for switching to HotelKey

Oracale was overkill for our 73 keys and the version we had was very unstable.

Sanjay P.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Reviewed April 2020

Hospitality simplicity

The best part is I can see multiple properties on my phone on occasion adr etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That we can Train anyone to use the system. Very easy to use the system

Cons:

That they can customize to your need and they way you operate.

Reasons for switching to HotelKey

Terrible support and very hard to see key things too many reports that do not make sense.

Abhi M.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Reviewed April 2020

Great Customer and Awesome Stuff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to operate and user friendly.

Cons:

Nothing.

Reasons for choosing HotelKey

Like I have said earlier. HotelKeys customer service team is best team, [SENSITIVE CONTENT HIDDEN], I would recommend Hotelkey too every hoteliers. Thank you guys

Reasons for switching to HotelKey

Really complicated. Worst customer service and charge extra for weekends and holiday support Call.

Gary U.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

One of the best software for the industry

Excellent so far. Have seen other operating software, but HotelKey has that upset edge and still can be an undisputed leader even when others have already started implementing similar features. The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM. Just love it .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of operation and user friendliness. Not to mention the critical backend support team; very knowledgeable and helpful.

Cons:

With latest update, it’s kind of taking away the simple handling it had. It has became a little complicated for no reason. Hope it won’t kill its USP and essence to be the most sought after front desk system in the industry

Daivik S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Most complicated and lack of basic features

Worst decision to buy this app. Credit card machines Loses connectivity every other day and it takes them 48 hours to fix it. Basic reports never loads, always errors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing....! From beginning to six months into it, we used it for the bar and restaurant and hotel, it just sucks

Cons:

Customer service, features, basic things missing (even credit card connection have issues)

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