Innkeeper's Advantage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Innkeeper's Advantage

4.9

(22)

Pricing

Starting at $67.95 per month

About Innkeeper's Advantage

Innkeeper’s Advantage is an integrated cloud-based reservation and hospitality property management solution designed for bed and breakfasts, boutique inns and more. Key features include front office management, marketing management, online booking and a gift certificate point of sale (POS) application.

Innkeeper’s Advantage provides a custom website that users can edit to provide real-time information on property type, deals, images, rooms and more. Users can also manage their properties’ room rates in real time by season or specific event and keep track of reservation details.

Additionally, Innkeeper’s Advantage features a mobile booking engine. It also enables users to eliminate double bookings and coordinate their availability calendars on various travel sites such as Airbnb, Booking.com, TripAdvisor, Expedia and more. Services are offered on a monthly subscription basis.

Support is offered via phone, email and online documentation.

Innkeeper's Advantage Screenshots

Innkeeper's Advantage Pricing and Plans

Starting price: $67.95 per month

Free Trial

Free Version

Basic

$67.95

flat rate, per month

Plan includes:

Automated Guest Text Messages
Automatic Image Upload and Resize
Free Widget Updates
Innkeeper Interface
Innkeeper's Edge Marketing
Mobile Booking Engine
Multiple Rate Plans
Online Booking Engine With Calendar
Online Coupons
Optional Channel Manager Connections

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Innkeeper's Advantage Features

Features of Innkeeper's Advantage
Accounting
Activity Dashboard
Alerts/Notifications
Availability Indicator
Availability Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Calendar Management
Calendar Sync
Channel Analytics
Channel Management
Contact Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Fields
Data Import/Export
Data Synchronization
Discount Management
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Templates
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Experience Management
Housekeeping Management
Inventory Management
Marketing Automation
Mobile Access
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Online Booking
Payment Processing
Point of Sale (POS)
Price/Margin Management
Promotions Management
Rate Management
Real-Time Data
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Reservations Management
Restriction Management
Revenue Management
Reviews Management
Room Booking
Room Inventory
Search/Filter
Single Property
SMS Messaging
Social Media Integration
Third Party Booking
Third-Party Integrations
Website Integration
Website Management

Innkeeper's Advantage Integrations

SignRequest

Google Ads

Twilio

National Discount Merchant Services

Breezeway

Innkeeper's Advantage User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.8

Value for money

5.0

Customer support

5.0

Functionality

4.9

Paul M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

The Best Small Hotel Reservation System There Is! - Prickly Pear Inn, Cave Creek, Arizona

We searched numerous hotel reservation systems before deciding on Innkeeper's Advantage and could not be happier with our decision. Highly recommend them to any small hotel looking for a hotel reservation management system that is easy to use and continues to get better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Innkeeper's Advantage is very user friendly and reliable. Their customer service is amazing and always simply a phone call or email away. We opened our boutique hotel in 2017 and have never had an issue with a reservation. Innkeeper's Advantage continues to add additional services to the reservation system and the reports we are able to use to manage and increase bookings have been amazing.

Cons:

No cons whatsoever. The only recommendation I would have would be for Innkeeper's Advantage to open up a user page where all users could post ideas and suggestions they are using that might help their fellow hoteliers better their respective operations.

Reasons for choosing Innkeeper's Advantage

We based our decision on online reviews and telephone discussions with each vendor.

Vendor Response

Paul and Cherie, Thank you for your wonderful review! We’re so glad Innkeeper’s Advantage has been reliable and easy to use for your boutique hotel and that our support team has been helpful whenever you’ve needed us. Thanks for the great suggestion. This is exactly the type of feedback that helps us continue to improve. We truly appreciate your recommendation and look forward to continuing to support your success.

Replied October 2025

Nicole S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Reviewed October 2025

Tools and a Team You Can Count On

It can be intimidating how much Innkeeper's Advantage allows the user to do. From changing the appearance of the website, changing rates and seasons, and creating reports, sometimes my head could spin with all the amazing tools they offer. But when I do feel overwhelmed I usually reach out and have instant help and if they are busy at the moment at least an email letting me know they are going to get to me as soon as they can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A member of staff is usually available to help you whenever you need assitance and if they are busy they get back to you in a timely manner. There are so many tools to use and help make the day to day much easier. Booking events at our inn is even easier with a spot on the calendar for the event space. Overall, you get a lot for your money and you can add other features on if you desire to.

Cons:

Sometimes it is overwhelming how much I am able to do with Innkeeper's Advantage, but [sensitive content hidden] always make themselves available to explain things or walk me through it so next time it makes sense.

Vendor Response

Thank you so much for your thoughtful review! We’re delighted to hear that our tools and support team have helped make your daily operations smoother and that booking events has been easy to manage. We understand that Innkeeper’s Advantage offers a wide range of features, and it can sometimes feel like a lot to take in — but we’re always here to help whenever you need guidance. We’ve also recently introduced new documentation designed to make it even easier to find answers, learn about new features, and get step-by-step instructions at your own pace. You can access it anytime to help you make the most of everything Innkeeper’s Advantage offers. Thank you again for sharing your experience and for being part of the Innkeeper’s Advantage community!

Replied October 2025

Jason B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Great for B&B, not great for hotel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They built our hotel website for us. I am pretty sure this is built using an opensource Drupal module.

Cons:

It is really made for a B&B. Lists every room. Not possible to book a room type. Integration or reconciling cash was not really possible.

Vendor Response

Jason, Thank you for taking the time to review our product. Since you have not used our system for almost a year, I want to update you on how it currently works. Innkeeper's Advantage is still great for B&Bs, cottages & vacation rentals. as it has been since 2007. We now also have great functionality to support hotels. Now the system supports online booking by room types (King, Queen, Full, etc.). It automatically optimizes the calendar for the best stay configurations. We have also added a complete self-check-in suite comprised of remote lock connections, e-signing, and automated text messaging. Our extensive cash reports were designed to meet generally accepted accounting principles (GAAP) and support a full nightly reconciliation process and exports for accounting. Our hotel customers are enjoying these new features at a very competitive price. We hope you have a safe and successful 2021 travel season. Take Care! Cindy Bachmann Innkeeper's Advantage

Replied March 2021

Katherine P.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

When intuition pays off

Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unbeatable price Value-added support for my startup BnB to help us avoid marketing that does not bear fruit Accessible when questions arise Well-thought out applications that are intuitive i.e., the calendar Yield management system will make future business management a snap Reports exportable Marketing/SEO knowledge Gorgeous Website, easy to use for guests on all platforms Extremely stable (no downtime)

Cons:

- It takes awhile to become fluent in the system since it is so robust. - Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly. - Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book.

Ryan M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Great product that they keep evolving and awesome customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the reservation system and the website are seamless, meaning the user never leaves my website. Innkeepers Advantage is constantly adding new functionality to the product while keeping the cost very reasonable. Their customer support is awesome and timely. Being a Software Engineer myself, I did quite a lot of due diligence when looking to replace my reservation system back in 2013. When I found Innkeepers Advantage, it was a no brainer! The other reservations systems cost more and did less. Yes, you can get cheaper reservation systems. But I guarantee none will have the functionality of Innkeepers Advantage or the level of Customer Support of Innkeepers Advantage. As with most software, you get what you pay for. Innkeepers Advantage is perfectly priced. And, with all the new features added, you can tell they are serious about making it the best product on the market. I highly recommend any accommodation looking for a new reservation system to give Innkeepers Advantage a serious look.

Cons:

That I didn't develop it myself. When I am done with innkeeping, I hope they will consider allowing me to work for them! Yes, I'm serious about that!

Maryann D.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Unrivaled ease of use with fantastic comprehensive tools

Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well. I honestly could not have succeeded without them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season. The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience. The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits. I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping. I honestly would be lost without this software.

Cons:

Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time!

Vendor Response

Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments.

Replied October 2019

Elsa S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Great software for the price and support!

We love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration was seamless, the interface is super easy to use once you get a training on it- not exactly intuitive but the customer support is quick and attentive and helps resolve issues promptly. Its visually very appealing and the graphic design team has a great eye. Very affordable and there's even an option for a monthly marketing package where the team writes blogs and posts on your behalf to keep the website at the top of the google search bars!

Cons:

My only complaint is that I would like to have more access to updating header images/ text but I think that might open up a can of worms so perhaps it's best to let the professionals make the bigger changes to the website so I don't mess it up. An App to use Innkeepers on a smart phone would be stellar !

Vendor Response

Thanks so much for your comments Elsa, and you are right that the header of any website is a little more challenging to work on and keep it looking good. We are always happy to help you with that. Also, we do have a mobile administrative interface that is great for handling reservations when you are not in your office. You just need to log into your system from your phone to get started. We appreciate your business! Cindy Bachmann Innkeepers Advantage

Replied October 2020

Al H.

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

The EXACT system for my needs (and yours)

Ease of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've had the opportunity to work with the team at Innkeepers Advantage for quite some time. I wanted to find a company that was interested in helping make my B&B's a success story. I/A was exactly what I was looking for. I didn't want a clunky "pop-up" type reservation system that was designed to replicate my website. I wanted something that was integrated in my website by the same design team that developed my website. In the nearly 5 years of doing business with I/A, I have been able to substantially increase my revenue each year. They are keeping my web content current. The team at I/A does an amazing job of using current data to help my properties stay relevant. How you might ask? One example is their incorporation of AMP mobile. Other software companies have been leery of current data and how it applies to mobile users. I/A is one of the only companies successfully using AMP. My results: 42 mobile bookings in one month. As I check with other B&B owners, no one is achieving those results for their business. If you are serious about your B&B and looking to find a company that will help you increase your business, give your website a fresh look and functional presence, and incorporate a user friendly property management system that produces unbelievable results, and personal customer service: then Innkeepers Advantage is truly your total business solution. And guess what? Their services are affordable for your current budget.

Philip W.

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

18 yrs as a B&B - using many hosts/systems - 10 years ago we found I/A - been an amazing experience!

It has everything I have ever wanted or needed to run our Bed and Breakfast.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can do absolutely anything I want to tweak my website and everything works the way it's supposed to work. Incredible people to work with - personal attention - always available - immediately take care of anything I have managed to mess up - their rates are well beyond reasonable - the software enables me to edit anything I want to edit - like seasonal date changes, rate changes, policies, whatever. I would be happy to chat with anyone considering Innkeepers Advantage as their web-host - web-designer - and online reservation system - it all works - never miss a booking - they have platforms available for all the Online Travel Agencies like Booking.com, Trip-Adviser, Expedia, Hotels.com, and makes a special Trivago connection available as well. Never a "double booking" by trying to find other ways to get reservations. It can all be channeled directly thru the software from Innkeepers Advantage. Rooms are immediately taken out of our online inventory. I can block rooms out, change rates, charge different rates for the weekend, apply multi-night discounts automatically, and their software computes all the math. They even have "coupons" I can set up to be applied in checkout for all the discounts that prospective guests feel they are entitled to. No more phone calls - they have everything they need to know right in front of them and book right online. Like I said - amazing!!

Joseph T.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2020

Gold Standard

Our overall experience with InnKeeper's Advantage was akin to a family, never like a business. We've grown and with our growth, so have they, and their product features just get better every year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, professional appearance, prompt call back for service concerns, secure banking platform and easy to operate and pull reports from. We started with Innkeeper's Advantage back in 2011 and never looked back. From the day they rolled out their systems, their one-on-one training got us operational in 24 hours. They've adapted over the years by continually updating their back-of-house menus and reports. They've increased our cash flow and have us using a virtual collection system that has helped stay very liquid. Their support is second to none and take ownership of your concern the moment they are contacted. This service is the gold standard of Bed and Breakfast websites. We could not have been as successful as we were without our InnKeeper's Advantage!

Cons:

At first, blocking rooms or making mass updates was clunky but since last year, they've make that task very easy...so by now, I can't think of any dislikes.

Vendor Response

Joe and Elly, Thanks for your nice feedback and for being our customer for almost 10 years. It is a real ppleasure.

Replied October 2020

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