Hotello 2026: Benefits, Features & Pricing

Wondering if Hotello is right for your organization?

Our Hotel Front Desk Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Hotello

4.5

(89)

Pricing

Starting at $1.00 per year

About Hotello

Hotello is a cloud-based PMS and its customer service represents a strong value. The elegance in its design and the performance offered make it possible to create an adequate technological hub so that different types of properties can offer an exceptional experience to their guests.

Our solutions are developed with reliability and adaptability according to hoteliers' needs based on observations and collaboration, in order to respond to the latest hospitality industry trends.

Our service-oriented PMS creates an adequate technology hub so that different types of properties can offer an exceptional experience

Hotello Screenshots

Hotello Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Hotello Features

Features of Hotello
API
Billing & Invoicing
Built-in Accounting
Catering Management
Channel Management
CRM
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Inventory Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Currency
Multi-Property
Online Booking
Point of Sale (POS)
Rate Management
Ratings/Reviews
Reporting & Statistics
Reservations Management
Revenue Management
Reviews Management
Single Property
Spa/Activity Management
Third-Party Integrations
User Management

Hotello User Reviews

Overall Rating

4.5

Ratings Breakdown

58%

36%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.7

Functionality

4.4

Guillaume D.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2016

Easy to use and evolutive software for Hotelier

As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.

Cons:

The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.

Chantal M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Satisfaction

Excellent service from the sales and support departments

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Friendly user for the individual client and group manager.

Cons:

I don't know what I have to comment beacause we are very satisfy.

Reasons for choosing Hotello

Friendly user and less price than Iqware

Vendor Response

Hi Chantal, Thank you so much for your comments! Our team is proud to work with you. Best regards,

Replied July 2022

Jamil U.

Used unspecified for unspecified

Review source

Reviewed July 2015

Exceptionally user friendly, but could be better in allowing much more folio edits.

Pros: Nice interface design Folio management is practical and easy to get to.. Night Audit is very efficient and precise Report system is easy access Cons:System can be much faster There are some on going technical glitches with the system Does not allow user to edit or add notes to automatically booked reservations System should include different ways to get to access points Interfact is effiecent yet could look much sharper to the eye

Ratings Breakdown

Ease of use

Customer support

Emilie G.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

The customer service alone makes this a wonderful product!

Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service! Prompt, efficient, and friendly, it is by far one of the best!

Cons:

The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.

Vendor Response

Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation. The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it. Thank you again!

Replied March 2017

Frédérick M.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Good product for small to medium hotel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is very userfriendly and takes to time for new employee to get familiar with. The team behind it is amazing and there for you if you need help or if you have ideas on how to improve the product.

Cons:

The banquet platform is not optimized for hotels that have multiple (more than 5) meeting rooms. Small things could be improved that would make your life easier.

Vendor Response

Dear Frederick, Thank you for taking the time to share your experience with Hotello, it's a pleasure to work with Hotel Plaza Valleyfield's team! Also, rest assured that your comments have been taken into consideration. Regards,

Replied February 2021

Catherine T.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Focused on customer management

The software is simple and the training can be done efficiently in a short time. Customer service is very efficient. The training capsules are very useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Day-to-day customer management. Tariff planning. housekeeping management

Cons:

Some reports are less suited to my needs

Reasons for switching to Hotello

Cost and efficiency Plus the « cloud » option

Vendor Response

Hi Catherine, Thank you for taking the time to share your experience with Hotello! We are happy to hear that you are satisfied with your overall experience. Regards,

Replied February 2022

Jean-François G.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Best customer service in the computer industry

Superb

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, easy learning, will never let you down

Cons:

Custom reports are not that easy to create

Reasons for choosing Hotello

Reputation

Vendor Response

Hi Jean-Francois, thank you so much for your review! We are glad to work with you and your team at Au Pic de l'Aurore and happy that you considered our customer service as the best in the computer industry. Best regards,

Replied February 2021

Marissa C.

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Really nice to work with

I have been working in different hotels with different softwares and I think Hotello is one of the most «friendly» one I have been working with. It's easy to use, you can do a lot of tasks with it. We also have a software for our marina and our spa. It would actually perfect it there would be a way we could use Hotello for these spheres of our businessa as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use. We can do a lot with it.

Cons:

There is still updates to come for the banquet software. Hopefully that will correct the problems we have right now.

Laila N.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2016

Perfect solution for busy people

Friendly use of Hotello makes life easy to train fast and efficiently new employees even if they don't have much computer knowledge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Any action you have in mind, just look for the icon and click on it: it is done!

Cons:

one thing is a little tricky is if you have someone staying for 2 weeks and on day 03rd you have to change room: the rate changes a little tricky but nothing major

Francis G.

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2016

Good but can they do more?