Preno 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Preno

4.7

(48)

Pricing

Starting at $29.00 per month

About Preno

Preno is a cloud-based hotel management solution that offers booking management, channel management, accounting and reporting functionalities within a suite. The product caters to independent hotels, hotel chains, timeshares, bed and breakfasts, motels and more.

Preno features front-desk management, which allows users to manage hotel bookings, check-ins, check-outs, payments and bills. Back office management functionalities include rates management, agent commissions, housekeeping and channel management. With the help of the channel manager module, users can manage bookings from third-party hotel booking websites such as Expedia, Booking.com and Agoda.

Preno offers Xero integration which allows users to manage invoices, agent commissions and payments, deposits and bank reconciliations. The product also integrates with Kounta POS, which pulls payment data automatically from the point-of-sale system and allows hotel staff to bill services and products directly to hotel rooms. Users can also prepare accounting reports.

Preno Screenshots

Preno Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

PRENO PMS

$29.00

per user, per month

No plan information available

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Preno Features

Popular features found in Vacation Rental
Availability Management
Channel Management
Contact Management
Guest Experience Management
Housekeeping Management
Marketing Automation
Online Booking
Owner Statements
Payment Processing
Property Management
Reservations Management
Work Order Management
More features of Preno
Access Controls/Permissions
Accounting
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Appointment Management
Bed Management
Billing & Invoicing
Billing Rate Management
Booking Management
Booking Notes
Built-in Accounting
Calendar Management
Calendar Sync
Catering Management
Channel Analytics
Collaboration Tools
Commission Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Support
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Dorms
Drag & Drop
Dynamic Pricing
Electronic Payments
Email Management
Email Templates
Employee Management
Extended Stay
For Hostel/Dorm Managers
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Group Reservations
Guest Check-in/Check-out
Guest Communications
Inbox Management
Inventory Management
Invoice Management
Loyalty Program
Maintenance Management
Meal/Nutrition Management
Mobile Access
Multi-Channel Distribution
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Multi-Location
Multi-Property
Performance Metrics
Point of Sale (POS)
Price/Margin Management
Price Optimization
Private Rooms
Promotions Management
Rate Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Updates
Registration Management
Reminders
Rent Collection
Reporting/Analytics
Reporting & Statistics
Reputation Management
Revenue Management
Reviews Management
Room Availability Schedule
Room Booking
Sales Reports
Search/Filter
Self Check-In/Check-Out
Short/Long Term Rental
Single Property
SMS Messaging
Social Media Integration
Spa/Activity Management
Task Management
Template Management
Tenant Portal
Third Party Booking
Third-Party Integrations
User Management
Website Integration
Website Management

Preno Integrations

PayPal Enterprise Payments

Xero

Stripe

SiteMinder

Preno User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

10%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.4

Michael W.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2020

Preno again!

Customized service and personal contact with no time wasting. Quick and efficient problem solving management>

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

Cons:

There is nothing I do not like. They constantly improving.

Reasons for choosing Preno

Fits us perfectly.

Reasons for switching to Preno

Preno is integrating with STAAH. They work together and make thing easier. Family atmosphere!

Ross G.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Good software

Positive. Is simple to understand and use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to understand and efficient to use.

Cons:

Constantly being logged out of account and having to sign in again

Reasons for switching to Preno

More modern software needed, with modern features.

Amy O.

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Easy to use but lacks simple functions

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons:

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming. 2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Vendor Response

Hi Amy, I think there were some unique issues in your handover from your previous management that proved challenging at the start. I think we did not give you enough training during this hand over too, but we know what it's like, it's a busy time. We are different in how we leverage specialised apps like Xero and channel managers. This is what provides the time savings to so many of our users. It sounds like you have a good handle of Preno now. We appreciate your ongoing support and feedback!

Replied May 2018

Vicki Y.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Early Days

Very good once we got started. The support team were very patient and polite, despite the confusion

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

Cons:

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

Reasons for choosing Preno

Local/ NZ, more intuitive, cost effective ( not a commission based plan), great sales team, 24/7 support.

Reasons for switching to Preno

We were looking for a system that was more intuitive and not so 'clunky', and something that integrated with XERO. Also the level of service from SEEKOM dropped when the company was sold to an International company and they wanted to move us to a more expensive commission based plan. We were also waiting on the new design booking engine but were not offered it. A bit of a case of so busy working on getting new customers and forgetting about your existing customers. The fact that SEEKOM was no longer an NZ company too had a bearing on our decision and one of the reasons we went for PRENO and STAAH

Vendor Response

Hi Vicki, thanks so much for your review. Really glad to hear that you're enjoying the system now that you're all set up, and so happy to joined the bootcamp! We're actively working on the onboarding experience to make it a lot less manual, so in the future our customers can upload a lot of the information themselves, without the backwards and forwards with the team. Thanks again, Scotty.

Replied March 2022

Mike B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Lakestone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We got this because entering all our services in Resbook was very painful.

Cons:

*We can't credit agents money back in preno, which always requires tech support *It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night. *I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

Reasons for choosing Preno

It looked smoother to use. Recommended by [SENSITIVE CONTENT], [SENSITIVE CONTENT]

Reasons for switching to Preno

They didn't link directly to Luxury Escapes (which siteminder does) and we always had difficulty adding services. We miss the booking calander on our website (we now use siteminder and it's rubbish). We also miss being able to send a credit card like in an email to guests who have called or emailed.

Vendor Response

Thank you so much for the feedback Mike, we're glad that you find Preno easier to use than your previous system, and we're glad to hear that you have a booking engine back on your website to secure those direct bookings. Thanks again, Scotty from Preno.

Replied April 2022

Justin H.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

PRENO make the switch

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

Cons:

That we hadn't discovered Preno before 2 prior software programs

Reasons for choosing Preno

Fit for purpose. It does everything in one programme. Is easy to master, easy to train. Very quick to optimise rates / occupancy. Third-party site rates are derived from rate(s) you set in Preno

Reasons for switching to Preno

Fit for purpose. Preno offered a one-stop solution which integrated seamlessly with our Accounting software (Xero). Enabled us to reclaim control re: Inventory, rates. PRENO understands the Industry and has built a comprehensive software package that reflects that understanding.

Alex D.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Preno review - Alex - The Norfolk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simple layout and mobile device optimisation.

Cons:

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Reasons for switching to Preno

RMS is clunky and does not work on mobile devices.

Lia S.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Excellent booking software

Excellent booking system - easy, friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

Cons:

I didn't have enough challenges yet not to dislike something about this software.

Reasons for switching to Preno

We are always looking to improve our booking management system, and came across Preno as affordable easy booking management software.

Andy A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Very Happy so far. Excellent system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its so easy to use and set up. I use it for all my work

Cons:

Hard to find a fault. I havent had any issues only personal stuff ups

Verified

Reviewer

Hospitality

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed July 2019

Innovative and easy to use!

Can't recommend it enough!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it.

Cons:

No complaints... Maybe make the UI flow a bit more?

Reasons for switching to Preno

Last product customer service ended.

Vendor Response

Hi there, Thanks so much for leaving a review. It's great to hear that your whole team love using Preno! We look forward to updating you soon with more exciting new features. - Amelia

Replied August 2019

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