protel PMS 2026: Benefits, Features & Pricing

Wondering if protel PMS is right for your organization?

Our Reservations Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

protel PMS

3.2

(25)

Pricing

Starting at $1.00 per month

About protel PMS

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business.

Formed 25 years ago in Dortmund, Germany, shaped by one of the most dynamic overseas investment markets in the world, the beating heart of this modern software company serves only hospitality.

The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages - “the largest
hotels on Earth“ - were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. Currently, more than 14,000 hotels worldwide choose to power their business with protel.

Continuing to influence the technological change collectively known as “the hospitality industry,” protel speaks excellent hotel. Talk to us today.

protel PMS Screenshots

protel PMS Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

protel PMS Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of protel PMS
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Billing & Invoicing
Booking Notes
Built-in Accounting
Catering Management
Customizable Templates
Drag & Drop
Employee Management
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Currency
Multi-Language
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Reminders
Reporting & Statistics
Reservations Management
Room Booking
Single Property
Spa/Activity Management
Task Management
Third Party Booking

protel PMS User Reviews

Overall Rating

3.2

Ratings Breakdown

28%

20%

24%

Secondary Ratings

Ease of Use

3.4

Value for money

3.0

Customer support

3.0

Functionality

3.1

Younis H.

Verified reviewer

Hospitality

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

After reading all the review I thought I need to add one

I still think Protel is an amazing system the team is always there to help and this is the most important thing, its not the cheapest in the market I must agree, but overall I'm very happy with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

People are saying customer service is abroad, it is not true the team are based in UK and they are amazing team, CSR is great, regardless when you calling there is always someone to help.

Cons:

I agree on certain things new interface might take months, had this issue with ReviewPro despite being promised that they have the interface but its been over a year now and still waiting for an answer.

Charl v.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Solid System

Solid system for small to medium size properties. I say this as I only implemented on this size property.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of implementation for onboarding new properties from a group perspective

Cons:

Reports are pretty standards and sometimes difficult to customize

Reasons for choosing protel PMS

The group of hotels went through a extensive search to find the right fit that came with a CRS system

Reasons for switching to protel PMS

The property had to conform to Group minimum standards, one of which was to have Protel

Karin B.

Verified reviewer

Hospitality

1001-5000 employees

Used monthly for more than 2 years

Reviewed March 2024

focus is on own interests, customer needs are irrelevant

Protel is not a reliable partner As an IT service provider, Protel is not interested in automating the application The employees do their best, but customers cannot accept such a policy if they want to do business successfully

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant

Cons:

Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability

Vendor Response

Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at support-management@protel.net where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team

Replied March 2024

Dim V.

Used daily for more than 2 years

Review source

Reviewed October 2017

Good ,solid software with a lot of options , tons of reports and a lot of add ons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly customisation in almost every feature of the software. Solid performance in sales, reservation and front office department . Restaurant POS operates well . Highly recommended for medium-larger hotel units who want to use the reports ...Lots of reports for revenue and not only .. Ease of use is not that good but it can be learned without much effort. Connectivity with third party software .Powerful add ons. Good costumer support Stable.

Cons:

Price of the software could be more competitive . If you wish to get the proper value of the software add ons are compulsory not optional .So be ready to pay if you want the full range of "goodies" Interface bit dated , needs an update .Also the reservation module needs to show more information . In some new PC's sometimes the software crashes ( weird but unacceptable issue,)

Vendor Response

Dear Dim, Thanks for taking the time to share your valuable experience of working with our software. I'm really pleased to hear you're getting so much out of it. As for the downsides you have mentioned, we, like any other top #hoteltech vendor, are working hard on delivering even better value. Have you seen what the new protel.I/O can do? It addresses the interface/add-on conundrum; opening up our software to engage more freely with other vendor's products. Google what our CEO Ingo Dignas said 2 weeks ago at the HITEC Dubai - I'm sure you'll like it! Again, thanks for choosing protel. -Jeremy Armes, VP Marketing, protel hotelsoftware GmbH

Replied November 2017

Geetika C.

Verified reviewer

Hospitality

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2023

One of the best PMS comes with great value for money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly.

Cons:

Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond.

Karen A.

Hospitality

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Waste of money, terrible api integration and support

Absolutely shocking, if I made my customers wait so long for solutions for a non functioning system and errors I'd be bankrupt. The company need investigating top to bottom.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the front end display, easy to use and with the initial setup we were able to design our own confirmation letters. That is all!

Cons:

Where do I start?? API : Dont let them lie to you during their sales pitch that they will support any 3rd party integrations for you to build and connect your own booking system. 18 months down the line and over 200 calls in we are still unable to get protel to talk through their own API (which took 8 months to get hold of). At least 5 days between simple questions and a response of acknowledgement and weeks for an answer. We were told "plug and play integration" it doesn't supply this. We cannot use their own online module as it is inflexible in every way. QAS System: this is their own address look up programme, after a replacement PC was installed it took 6 months to get protel running on the PC and they are unable to fix their own software QAS still doesn't run. Reports: Functionality is poor, they tell you TAA is the way to charge everything extra but it doesn't show on overall figures, you manually have to add it up. Customer Support: this is an absolute joke, dealing currently with UK, several people in Germany and someone in America who have no idea how to programme their own system. You ring when the system goes down and they say it isn't a priority and will get back to you, you are queued for a response and sometimes it can take days for an answer. Account Manager : absolutely useless and complained numerous times about no call backs... Their answer "no record of this" Overall I would strongly advise looking elsewhere, hit Twitter publicly if you need help

Jay D.

Hospitality

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed June 2018

Terrible system. No Interfaces. Slows down staff.

none. we will pull out of this software and revert to original suppliers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

not a thing. the only compliment is that they have an EXCELLENT sales team, who really know how to hide the truth and bend lies around you.

Cons:

awful system speed.. and their excuse is "it is a cloud version, so too much traffic". yes, try and tell this to your guests. NO PCI COMPLIANCE! The system will not log you out and guest data will always be on display No Groups or MICE possibility. no payment integration.. in fact, no interface integration. don't let them lie to you about Open API and simple Plug and Play.. challenge them before the sale to build and deliver an interface.. then wait 6 months for a result full of holes and bugs. No overbooking functionality.. no overriding functionality.. the system date and time is always wrong.. (no, this is not the end of day routine.. this is I make a change NOW, and the system tells me I made it 4 hours ago..) reservations and guest data disappear from the system like magic.. no reporting that is useful everything that you can report is in GROSS - not NET. useless guest confirmation letters and invoices - we cannot pull any guest facing material out of the system and we have to manually build it. no rate mapping - you must rely on protel support for rate mapping which may take a month - so say goodbye to flash sales or promotions. and this is just the tip of the iceberg my friends. Stay FAR AWAY from this system.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Awesome product and very user-friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This PMS has been a life saver, it has a vast amount of options and it is very easy to use this platform. It has a lot of data points and all the hotel team members are able to use this efficiently.

Cons:

More functions/reports should be added. We have not seen any real changes since we started using this.

Vendor Response

Thank you very much for taking the time to review our PMS product, and for sharing your positive experience here with the community on Capterra. I can feel the "protel-Love" brimming over, and also acknowledge we can do even better. Although protel has been building successful PMS for nearly 25 years, we have not stood still. Our product is constantly evolving, due largely to customers like you, who let us know what current and future requirements they wish for. (More reporting? Got it!) There are lots of exciting additions in this space due to our new www.protel.io functionality. Ask your protel representative for details, or head over to the marketplace to see for yourself: smp.protel.io) Again, thanks for sharing your enthusiasm! Jeremy Armes, VP Marketing, protel HQ, Germany.

Replied May 2018

Verified

Reviewer

Hospitality

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed April 2018

Protel Is not a great PMS system

No benefits here. Other PMS systems are better solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The PMS system is reasonably priced. It is a good system for international hotels. The system also has great language translations

Cons:

It cannot be integrated with anything. The customer service is also not that great as they are located abroad and they don't get back with us.

Vendor Response

Dear Reviewer, I'm sorry to hear you have not found a perfect match with protel. Please reach out directly (e.g. via live Chat on our website) and I will do what I can to help. Actually, we have well over 1,000 interfaces, for example to POS-, phone-, channel- and yield systems, so I'm sorry it didn't work out for your property. On a positive note, it is great to hear that you are happy with our pricing, language settings and consider us as a solid system for multi-property hotels. Have you heard about our new protel.I/O Hospitality Platform? It empowers hotels towards consistent growth, by harnessing all available technological advantages of the moment, regardless of the specific manufacturer tool-set. Vendor-neutral is the new now. I am sure that you will love this game-changing #hoteltech as much as we do, where interfaces become a thing of the past. Jeremy Armes VP Marketing, protel hotelsoftware GmbH

Replied April 2018

Shehab A.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

better than HotelFriend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Atleast their support is not rude like [SENSITIVE CONTENT HIDDEN] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails

Cons:

it is better than hotelfriend by [SENSITIVE CONTENT HIDDEN]

Showing 1 - 10 of 25 Reviews

See All Reviews