RoomKeyPMS vs SiteMinder: Which is best for you?

RoomKey fit us perfectly and I really liked the 'user-pay' model which helps a smaller operation with their cash flows.

So, if the internet goes off, you don't have PMS.

SiteMinder has been a useful tool for managing our online distribution. While it covers the essential features well, there are areas that could benefit from improvement, such as more advanced reporting and a more intuitive user interface

Now we have 12 hotels on it and CONSTANT overbookings from every channel - their support is just terrible, each single instance they copy paste their response (basically blaming each single individual channel) and completely washing their hands of any fault.