ThinkReservations 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ThinkReservations

4.9

(119)

Pricing

Pricing available upon request

About ThinkReservations

ThinkReservations provides a fast, professional and comprehensive property management system (PMS) for independent lodging businesses.

With a blend of business management solutions, integrated payment processing, US-based customer support and direct connectivity with channels such as Booking.com, Expedia, TripAdvisor and Airbnb, ThinkReservations supplies the tools and provides on-going education on market trends that you need to make your business more profitable and productive. Come see why properties across the country are upgrading to ThinkReservations!

ThinkReservations Screenshots

ThinkReservations Pricing and Plans

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ThinkReservations Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of ThinkReservations
Access Controls/Permissions
Alerts/Notifications
Availability Indicator
Availability Management
Booking Notes
Built-in Accounting
Calendar Sync
Channel Management
Credit Card Processing
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Discount Management
Email Templates
Event Scheduling
Extended Stay
For Vacation Rentals
Front Desk Management
GDS/OTA Integration
Guest Experience Management
Housekeeping Management
Multi-Channel Management
Multi-Property
Online Booking
Payment Processing
Point of Sale (POS)
Price/Margin Management
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Room Booking
Single Property
Spa/Activity Management
Task Management
Third Party Booking
Third-Party Integrations
User Management
Website Integration

ThinkReservations Integrations

Maitre'D

CartStack

Google Analytics 360

PayPal Enterprise Payments

authorize.net

Heartland Payments+

See all 8 integrations

ThinkReservations User Reviews

Overall Rating

4.9

Ratings Breakdown

93%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.9

Functionality

4.7

Billie-Jayne C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

We left once but came back… best decision ever

ThinkMessaging is a game changer. We’ve only been live for a little over a week and the ability to text has completely transformed our guest experience. Last night I actually had a guest checkin during our first power failure in 6 years and I firmly believe that being able to communicate with her prior to checkin about the status made all of the difference to saving that reservation and having a happy guest this morning.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The reporting is great. ThinkMessager is game changing. Reservations are easy and display intuitively. Support is very responsive and feels personal.

Cons:

No cons. When knew what to expect and now it delivers so much more than we had before. Only reason I don’t kick myself more for ever leaving is because I now fully appreciate what a great application it is now.

Reasons for switching to ThinkReservations

Cloudbeds was a horrible experience. Hard to modify reservation, lousy reporting, and they cost me thousands in overbooking and chargebacks - two things we never dealt with before. They would do upgrades and have outages in the middle of the day and support was definitely lacking.

Debbie M.

Verified reviewer

Hospitality

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed February 2025

Best Reservation Software for my small bnb

Great product, great people that own and work there. It has been a very good experience for me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been with Think Reservations for many years. As a small lodging property, their plan worked great for me. Easy to learn and so many great helps to access if needed. They were always prompt in responding to me when I needed help. After 27 years as an Innkeeper, we are closing our bnb.

Cons:

I can't really think of any negatives for me.

Reasons for switching to ThinkReservations

Like the product and pricing better with Think

Jim M.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Missing Important Features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nice looking calendar, good phone support

Cons:

It lacks significant features. 1. Ability to send "actionable" quotes. Should be able to send quote to guest and have guest complete the booking online. 2. Need the ability to put a pre-authorization on a credit card to cover potential damage and misc charges. 3. Need way to offer travel insurance.

Reasons for choosing ThinkReservations

While researching alternatives for marketing I spoke with Acorn and they recommended TR

Reasons for switching to ThinkReservations

Thought the booking engine would be better. Discovered it was not.

Sandra H.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2024

Newer Company but Hospitality Minded

Great Signup Great Onboarding Great Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Think actually offers help via a REAL person (not a bunk of "help articles" or chatbots) Think Team is professional, courteous and best of all efficient and know their jobs. I have gotten professional help at 10pm on a Saturday night

Cons:

Its a bit pricey and the messaging requires a bit of tweaking but we can live with that

Reasons for choosing ThinkReservations

sales team was really helpful and not sales pitchy at all

Reasons for switching to ThinkReservations

Lodgify is the worst, really bad service and cost us a ton of time and quite a bit of revenue as well. Rude overseas support that moves at a snails pace (we will try to respond blah blah blah)

Amy K.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Three's a charm

This is my third reservation software in 2 years and I am so glad I took the chance on ThinkReservations. The first one had far too many options and really was set up for bigger businesses than mine. The price tag was meant for bigger business too. The second option is a newer one that fiscally made sense but they were so new they lacked a lot of the features I needed to be efficient. It also wasn't very visually appealing which made it difficult to run. ThinkReservations has all that I want, a little more and is working on a few things that will make it run better on the customer's end. Not to mention it is priced affordably. Not the cheapest, nor the most expensive; just the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ThinkReservations is VERY easy to learn, is visually appealing, intuitive and has all the features I need to run a small bed and breakfast for an incredibly affordable price (5 rooms, add-on options, gift certificate and gift shop purchases, coupon codes and OTA compatibility)!

Cons:

If a guest wants to use a gift certificate code when making an online reservation, the invoice is not updated and does not adjust the price to reflect the application of the gift certificate. Also the customization of automatic email templates is limited. I have been in touch with customer service about both of those things and they are working on it. I imagine it will be updated soon!

Reasons for choosing ThinkReservations

They are new and small and are still working on their platform. The ladies working there are personable and great but the program needs more time. It's a great software if you don't mind growing with them and being a beta-tester.

Reasons for switching to ThinkReservations

It was too expensive and had a bunch of useless options for a 5 room bed and breakfast but would have been fabulous for something with over 20 rooms.

Gaylen M.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

We Love Using ThinkReservations

ThinkReservations has allowed us to bring our bed and breakfast and it's website into the current century. It has enabled guests to make their own reservation without waiting to see if it will be accepted or not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Think Reservations is easy to use. I can open it from anywhere I might be to make a reservation - phone, tablet, desktop, overseas and have all the information I need right there. It's easy to customize, to add "add-on" items to guests making a reservation online. Customer support is prompt and knowledgeable and the classes they offer always teach me something else I could be doing to increase profits in my business.

Cons:

I wish there were other options for payment. I feel like the one option that works with Think doesn't provide the best rates for credit card processing. But to use another merchant account, then I'd have to have two - which doesn't make sense.

Reasons for choosing ThinkReservations

Overall cost, monthly the costs were less and because the majority of our bookings are direct the channel manager fee was a better fit for us.

Reasons for switching to ThinkReservations

We wanted a system that showed all availability, let guests make their own reservations online without having to wait for a response to see if their reservation was accepted and would take payment at the time of booking. Think did all of that for us.

Patricia H.

Verified reviewer

Hospitality

Self-Employed

Used daily for more than 2 years

Review source

Reviewed August 2019

Easy to Use and Awesome Support

Think will run webinars on how to use their software, but also more importantly on how this can help grow your business (like yield management). I mentioned continuous improvement. Sometimes when using the software you think, I wish a certain report was available, and vola you get an email that a series of new reports are available, and that is one of them. They are tuned in to the industry and what it takes to run the business. I would also like to say that from the guest side when booking we get lots of comments on ease of booking. The product is reasonably priced for small businesses and product quality is high. I highly recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used this software from the beginning of running my bed and breakfast. I found it easy to set up, easy to use, easy to change things. I love the reports, I love that there is continuous improvement, but most of all I love the customer service. Great response rate and you do not feel like you are hanging out there with a question or issue.

Cons:

Whenever I asked customer support for a certain report or function, they were quick to get back, considered the request and got back to me regarding if and when it would be implemented. I know this is not a con, I just wanted to point out that if there is something that you find you have an ear.

Reasons for choosing ThinkReservations

I felt that the owners were very customer focused, technologically savvy, and their backgrounds regarding the front end (ease of customer use) and their back end (ease of use for the owner) was a big selling point. Also their desire to improve their product as needs are identified.

Marty E.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Think has supported 40% increase in business

We did a back to back to back demo of 3 systems and Think was easy winner. We worked with them to plan a fast go live after we bought the business, and we were live 10 days after settlement. Training was easy, online support is available and phone/email support is fast and effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Easy to convert - stood up Think 10 days after closing on buying our B&B 2. Intuitive and easy to use - I worked previously for SAP, business software, and we evaluated 3 reservation systems - Think was easily the choice 3. Easy conversion - we brought over past customer data and set up quickly - great support 4. Responsive and effective support 5. Reasonable pricing

Cons:

nothing, everything has been great. There are a few enhancements, I would like auto feed of data to Quick Books but new Accounting reports are great

Reasons for choosing ThinkReservations

Clean interface Intuitive use Competitive pricinng

Vendor Response

Hi Marty, Thank you so much for taking the time to write a review for ThinkReservations! We really appreciate your feedback. We love to hear that your transition to ThinkReservations was so quick and easy and that you've increased business 40% since making the upgrade to ThinkReservations. That's amazing! Thank you for trusting ThinkReservations to play such an important role in your business!

Replied May 2019

Erica A.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

It all comes down to the service and people!

Of course, you get what you pay for, and so the additional cost over our prior provider is a pain point, but we are getting SO much more in return. The team has been exceptional and the system is robust.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our onboarding team has been AMAZING! [sensitive content hidden] have been so helpful and gone the extra mile to make sure that we get what we need - even stepping in to just talk me through being stressed when the tasks felt overwhelming.

Cons:

As with anything, there is always a learning curve and just figuring out how to do what needs done, but I don't know that it is technically a Con.

Barb B.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

Setting up messaging