Xola 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Xola

4.7

(571)

Pricing

Pricing available upon request

About Xola

Xola is a cloud-based booking solution that allows activity and tour companies to manage bookings from a variety of different sources including via the phone, websites or in person. The solution provides a mobile interface and can be accessed on smartphones, tablets, laptops and desktops. Xola offers cloud stoarge of all data which ensures that multiple users can login from anywhere and make edits in real time.

Xola supports phone and in-person bookings by providing integrations such as cash drawers, swipe and pay, receipt printer hardware and point of sale tools. The system offers credit card processing, which allows tour operators to accept online payments from their customers. Users can manage calendars and schedules for every outing. Activity managers can include blackout days in their calendar for holiday closings.

Xola offers other features including resource management, resource sharing, guide management, custom questionnaires, roster management and business intelligence. The solution also captures signatures whenever users modify any document. Xola offers APIs for integration with other third-party applications.

Xola Screenshots

Xola Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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Xola Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of Xola
Access Controls/Permissions
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Attendance Management
Availability Management
Barcode/Ticket Scanning
Booking Notes
Calendar Sync
Central Reservation System
Channel Management
Client Management
Communication Management
Confirmations/Reminders
Credit Card Processing
Customer Database
Customer Data Management
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dynamic Pricing
Email Marketing
Email Templates
Employee Management
Event Management
GDS/OTA Integration
Kiosk Ticketing
Mobile Ticketing
Multi-Currency
Multi-Location
Online Booking
Online Payments
Onsite Ticketing
Package Creation
Payment Processing
Point of Sale (POS)
Pricing Management
Quotes/Estimates
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Room Booking
SMS Messaging
Third Party Booking
Third-Party Integrations
Ticket Reservations
Vendor Management
Waiver Management
Website Integration
Website Management

Xola Integrations

Google Analytics 360

Slack

Zapier

Google Calendar

WordPress

Gmail

See all 15 integrations

Xola User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

18%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.8

Functionality

4.4

Krystle M.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

What an Amazing Product!

I was a user of Xola and wasn't involved with the initial setup. However I found the ease of use as an admin and as a customer, very streamlined.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved everything about the Xola reservation system. It made things easy and was not complicated to use.

Cons:

There is nothing to speak on as a con about Xola.

Vendor Response

Hi Krystle, Thank you for the review, and we are glad to see you are loving Xola!

Replied December 2024

Jake B.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Xola Review from 2+ years user

Overall, I would say the software is good-to-great (four star) and I really appreciate the five-star customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Out of the three booking software platforms we currently use, Xola is my favorite. There are many pros to Xola, but let me summarize by saying it is the combination of good-to-great design along with five-star customer service.

Cons:

The uncertainty regarding subscription packages. We have a "Premium" subscription that is a flat rate, which serves our needs very well. If we do not have option to continue this package in 2020, we will have to switch to another booking software platform. Which would be a shame because Xola is my preferred booking software.

Reasons for choosing Xola

Three simple reasons: 1) Design is good-to-great. If features and integrations continue to be added, it will be a 5-star platform. 2) Excellent 5-star customer service. I hope the customer service continues at the current level. 3) Flat-fee Premium pricing is what sealed the deal. If we are unable to continue with this plan for 2020, sadly we will have to find another booking platform. For the future, just remember that your current and future customers are actively evaluating options for booking software (in our case, biannually). I hope you keep the flat-rate payment option so we can continue to use Xola in 2020 and beyond. Lastly, and most importantly: Make sure upper-level management is listening carefully to the front-line employees. Execs, stay in touch with what makes Xola so special and be relentless about continuous improvement of the booking software!

Vendor Response

Jake - Thank you so much for taking the time to leave a review. We did announce a pricing change last year with the primary purpose of being able to offer all our customers our enterprise-grade features. We aren't able to accomplish this with a flat rate - although I get why that monthly rate appeals to you. However, through this shift we're able to offer a lot more to all our customers and continue to grow our team and product to be the best in the industry and do right by our customers. I will be sure to have someone call to talk through how we can continue working together. Best, Sophie

Replied December 2019

Mark B.

Verified reviewer

Sports

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

Worth the price...

Xola was our introduction to online booking for a rafting tour company. In the past the booking process was on an individual verbal contact. It was time consuming from the standpoint of personnel and training. Xola allowed our business to streamline our processes and modernize how we operate.

Ratings Breakdown

Ease of use

Functionality

Pros:

The interface was very intuitive and easy to navigate. Able to import customers into the Xola database was simple. The ability to view and print activity and profitability reports was very helpful.

Cons:

I did not need very much technical support for the product, but when I did, it was a next day response via email. That could be improved.

Andrew O.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Lots of features, good support, great integrations but pricing is not ideal and missing some basics

Good experience, great relationship with them and they are responsive to our needs and support. product is good but would like to see some basic feature improvements that make our lives and employees' lives easier vs more workaround. Overall I would highly recommend the product, especially knowing a revamped and improved version is on the horizon. Plus fairharbor is just annoying so out of principle, we will not work with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, we have been using this for some time now and have a great understanding of how to use the tool and get a lot of value from it. It has some great integrations, great text, email reminders for our guests and xola has invested in a lot of great improvements over the past 2 years that made our business better.

Cons:

Lack of POS integration, our business is moving to sell more onsite with our guests, pre gratuity is huge in our space and XOLA lacks features for pre gratuity except to do an ADD on which auto charges taxes and the booking fee on gratuity. reporting is still lacking, and dashboards, for performance, are also lacking.

Reasons for choosing Xola

functionality, clean good looking interface, responsive booking process (peek was very slow)

Vendor Response

Hi Andrew! Thank you for the review! Glad to see you think Xola is easy to use, plus more! Lots of new things coming to Xola, that I believe based on your feedback will take your cons to pros!

Replied June 2022

Paul W.

Verified reviewer

Entertainment

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Absolutely the most feature packed booking software with amazing customer service!

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Cons:

I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Reasons for choosing Xola

The features, flexibility and customer support.

Vendor Response

Paul- Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service. Best, Sophie

Replied March 2020

Charles C.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Support that's always there

I would have to saw that I have been with xola since 2016 and watched them grow. I left once to fareharbor but quickly came back. The main reason for coming back was the follow up email to the booking. Fareharbor did have a couple edges on xola as far as blocking out tour and making them available. The biggest thing I could see xola doing to benefit it's customers and gather more customers quickly is to save them money. How do you do that? Easy, develop an kick ass waiver system. That would save us personally $2500 a year plus. The second would be to make it more robust. Smartwaiver is an outdated unreliable software that we are forced to use. Anyone who took a little time would out them out of business. There reporting and accessibility is extremely difficult and unable to retrieve information in any sort of fashion. (Give me a call on this) because if you all don't, I will build a kick ass waiver system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better. The support is always there to help.

Cons:

Unable to quickly block of certain tours at specific times.

Reasons for choosing Xola

The team honestly and the follow up email. Because I've been there three years I've watched some promote up and xola keep growing! Awesome! Honestly when I swapped to fareharbor for a short time I lost tons of money due to the follow up email.

Vendor Response

Hi Charles, Thank you so much for taking the time to review Xola. We do have an in-house beta waiver solution and I'll be sure to have a team member reach out to get your feedback and input there! Cheers, Sophie

Replied December 2019

Ron B.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

Robust, intuitive, incredibly user-friendly – cannot recommend enough!

Phenomenal. I cannot recommend it enough.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a product that is gorgeous and accessible on the front end, and powerful on the back end. The onsite booking is aesthetic and easy for our customers, and the back end is incredibly user friendly for my staff to use, and chock-full of useful resources. It is clear that the people behind Xola had both design and functionality in mind when creating this software, and it really shows! Moreover, their customer service is phenomenal - very quick, responsive, and helpful. Cannot recommend it enough! Out of the many software services we use as a business, Xola is the one we are most impressed by.

Cons:

The pricing model seems to be changing soon, to one where the cost may be passed on to customers. We will enjoy extra savings, but we are not entirely sold on whether we want to do this. There used to be several pricing models, but it looks like this will be the only one.

Reasons for choosing Xola

Superior front-end checkout experience for our customers, robust features and functionality for our staff. All on a beautifully intuitive and well-designed interface.

Vendor Response

Hi Ron, Thank you so much for your thoughtful review of Xola. Our team takes great pride in the product we create and the service we provide so we are so glad you are impressed. Cheers, Sophie

Replied December 2019

Todd S.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Xola for sailing charter bookings

GREAT responsive customer service available via online chat. I've been using it for many years and they are constantly improving it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Xola was the best option for booking a mix of trip types with a single vessel. With the software I can list both public and private options for both day and overnight offerings. When a trip gets booked it automatically stops listing options that could potentially double book the time slot.

Cons:

The system has an option allowing you to send an invoice to the customer for full payment....I wish I could send an invoice for just the deposit or let the customer choose how much to pay over a minimum to reserve the trip.

Reasons for choosing Xola

It was the best option at the time and now they have my loyalty because of the great support.

Vendor Response

Hi Todd, Thank you for taking the time to leave a review! So glad to hear our product and customer support help you run your business more smoothly. And thank you for the feedback about invoicing. We'll definitely take that into consideration! Best, Sophie

Replied March 2020

Meryl S.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2022

Love this company

Xola's technical support is great. Every representative has been knowledgeable, timely, and friendly. I can't say enough good things about their support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very robust and satisfies all of my needs.

Cons:

I wish they had more display options on the frame that shows on my website.

Reasons for choosing Xola

Recommended me by other tour operators.

Reasons for switching to Xola

I liked FareHarbor's software but their technical support was not timely. I was not able to post my own product listings and it took them a long time to deliver. It cost me a lot, so I switched. Also, Xola has a waiver system built in, so I could save some money that way too.

Vendor Response

Hi Meryl! Thanks for the review! I would love to learn more about what type of checkout options you would like to see. Please feel free to email me and we can talk more about it.

Replied April 2022

Tiffanie N.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for free trial

Review source

Reviewed December 2024

The best Software