BrightHR 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BrightHR

4.5

(125)

Pricing

Starting at £4.50 per month

About BrightHR

BrightHR is a complete HR software solution that transforms the way you manage your team. Since 2015, we’ve helped over 120,000 businesses worldwide streamline their HR processes with our intuitive, user-friendly tools - freeing up their time to focus on what matters most - growing their business.

As a business owner, you are the HR manager, Health & Safety coordinator, payroll lead, and everything in between. That’s why we’ve brought all those essential yet time-consuming tasks together into one simple platform.

But BrightHR is more than just smart software. We also provide 24/7 HR and employment law advice, unlimited document storage, payroll software and support, health & safety tools and guidance, performance management, employee wellbeing resources, and a suite of intuitive HR apps to support your daily operations.

And if you ever face an employment tribunal or Health & Safety legal challenge, our optional HR and Health & Safety insurance gives you the protection and peace of mind you need. With BrightHR, you always have support at your back.

Designed to grow with your business, BrightHR is flexible enough for startups and robust enough for large, expanding teams. Your pr...

BrightHR Screenshots

BrightHR Pricing and Plans

Starting price: £4.50 per month

Free Trial

Free Version

Basic

£4.50

per user, per month

No plan information available

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BrightHR Features

Popular features found in Human Resources
Applicant Tracking
Benefits Management
Compensation Management
Employee Management
Onboarding
Payroll Management
Performance Management
Recruitment Management
Time & Attendance
More features of BrightHR
Activity Dashboard
Alerts/Notifications
Approval Process Control
Attendance Management
Attendance Tracking
Clock In/Out
Customizable Reports
Data Import/Export
Document Management
Document Storage
Employee Database
Employee Portal
Employee Profiles
HR Management
Leave Tracking
Mobile Alerts
Mobile App
Online Time Clock
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Sick Leave Tracking
Time Off Management
Time Off Requests
Timesheet Management
Vacation/Leave Tracking

BrightHR Integrations

Microsoft Outlook

Gmail

Google Calendar

BrightHR User Reviews

Overall Rating

4.5

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.6

Functionality

4.4

Aaron O.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Great System

It has helped streamline or holiday system as it has often been troublesome trying to organise them around each other when you've to keep a minimum number of staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It keeps all of the information in an easy to use space and helps reduce the amount of paper needed for records. The leave request system is great and being able to notify staff when you've uploaded documents removes the hassle of ensuring everyone receives the information.

Cons:

The rota system is a little clunky. It would be great if you could copy a previous published rota or have some way to save the shift times so as you don't have to enter the start and finish time for each staff member on every day. You should also be able to change staff between fixed and variable shifts.

Vendor Response

Thank you for your review! We're always looking at how we can improve what we do so keep an eye out for updates to the rota.

Replied November 2020

Evelyn I.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

The Benefits and Disadvantages of the BrightHR System

As aforementioned in the Questionaire in the pros and cons, the Bright Safe section for home care providers can benefit more if the software is updated to meet their requirements and needs while the HR section is robustly updated. I believe that with more comments from varying health care providers, the lapses will be updated to suit everyone’s needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The HR component is robustly defined to suit the specific needs and requirements than the Bright safe designed for Health and Safety which Home care providers needs. The clock-in feature is okay.

Cons:

There are some mandatory features and tasks that needs to be added to the Bright safe(health and safety component of the system ) like the CQC compliance updates, basic care plans and assessments templates for domiciliary care providers ,daily tasks & some other stuffs which makes it incomplete and the system can not be rated as ALL IN ONE. A care business provider with good experience can manage this shortfall and it’s time consuming. There is no section for the Domiciliary visit record because the Rota and shift feature is nor working for the same thing probably due to shorter hours in the Domiciliary sector.

Reasons for switching to BrightHR

Not ready to disclose as I prefer not to mention

Vendor Response

Hi, Thank you for your review. We're glad to hear the HR features are meeting your needs and that the Health and Safety tools have been useful for your team. We understand that domiciliary care has very specific needs, and BrightHR is tailored to help care providers meet their core HR and compliance needs efficiently. We appreciate your feedback. The BrightHR Team

Replied June 2025

Tracie D.

Verified reviewer

Veterinary

51-200 employees

Used daily for more than 2 years

Reviewed January 2026

Bright HR review

Really good so far, there are always new improvements which is helpful and makes us far more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is comprehensive and easy to use and has allowed us to be far more efficient with our policies and processes. Easy access via the app from home so provides a good employee user experience too.

Cons:

We have complex rota/schedules which BrightHR does not currently support and I would like to be able to record training records on the platform too.

Vendor Response

Hi Tracie! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding rotas and scheduling have been shared with our product team for review. We sincerely appreciate your in depth feedback. Every single one of our product updates is fuelled by client feedback. It is important to us that our product grows alongside the businesses that we support. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/

Replied January 2026

Hayley C.

Verified reviewer

Environmental Services

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed January 2026

5 ***** Customer Service

After numerous phone calls and video calls, we were unfortunately unable to get the BrightHR clocking-in and clocking-out app working, which was the main reason we signed up for the system. Despite this, we were still paying for the software while being unable to use it. Due to our business facing serious financial difficulties — including a company going bankrupt and owing us a significant amount of money — we had no option but to cancel the contract. I explained this situation to BrightHR and asked if it would be possible to exit the contract under the circumstances. I would like to specifically commend three members of staff: [sensitive content hidden]. When I became upset, they remained professional, friendly, and extremely sympathetic. They took the time to listen carefully to my situation and genuinely did everything they could to help. They truly went above and beyond with their support, and I couldn’t be happier with the service they personally provided. Their compassion and professionalism made a very difficult situation much easier to handle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy access for employees and employers You can store personal information, contracts etc on one site

Cons:

For our business we were unable to use the clocking in and out software due to multiple locations on different days, if we had employees in one location and on a weekly rota this would of been ideal .

Vendor Response

Hi Hayley! Thank you for taking the time to share your experience with us. While we are happy to hear that our customer support team delivered the 5-star service that we strive for, we are saddened to know that you have been left with an overall negative impression of BrightHR. We would sincerely appreciate the opportunity to address your feedback with you personally but have been sadly unable to identify your client account number. Please reach out to us on 0800 470 2432 and quote this review if you would be happy for us to do so! We hope to hear from you soon. The BrightHR Team

Replied January 2026

Darren T.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

Reliable, user-friendly HR support that gives real peace of mind

Overall, BrightHR has been an excellent tool for confidently and compliantly managing HR processes. It provides peace of mind, saves time, and helps ensure best practice is followed. The platform is reliable, well supported, and continually improving. For charities, community organisations, and small to medium employers, it offers very strong value for money and a trusted source of HR support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

BrightHR is very easy to use and takes a lot of the stress out of HR compliance. The templates, policies and step-by-step guidance are clear and practical, even for small organisations without in-house HR expertise. The advice line is a real strength; being able to speak to someone knowledgeable and get clear, confident guidance is extremely reassuring. Document management is straightforward, and the system helps keep everything organised and audit-ready.

Cons:

This is only a small suggestion rather than a criticism, as the system is excellent overall. Currently, staff clock in via the smartphone app or a computer, and it would be great to see a tablet or kiosk-style option added in future for shared use. Everything else works extremely well and meets our needs.

Vendor Response

Hi Darren! Thank you so much for sharing your lovely review - we’re thrilled to hear you’ve had such a positive experience with our services. We truly appreciate your support. Please rest assured that your feedback regarding clock-in options has been noted and shared with our product team! As a valued client your feedback and suggestions are invaluable to us as it helps us ensure that each of our updates is driven by our client voice. Thank you again for sharing your feedback! The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/

Replied January 2026

Natalie Y.

Verified reviewer

Human Resources

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed September 2025

Avoid contract - VERY DISAPPOINTING

VERY DISAPPOINTING

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

onboarding and introduction of the software

Cons:

1. Communication and Customer Service Issues : My experience with this company has been marked by significant communication breakdowns. When seeking specific information and answers to detailed questions, I was repeatedly transferred between agents without receiving the precise materials or responses I required. This pattern of ineffective communication not only wasted considerable time but also demonstrated a lack of proper training or coordination among customer service representatives. 2. Contractual Concerns : The contract terms present serious concerns regarding customer rights and fair business practices. Most notably, the cancellation clause requires payment of 80% of the remaining contract period, even when cancellation is warranted due to service deficiencies. This punitive approach to contract termination appears to prioritize revenue retention over customer satisfaction and service quality accountability. They didn't even notify me prior to the renewal which raised a red flag to me. When service quality issues directly contribute to a customer's decision to cancel, the company should reasonably adjust termination fees rather than maintaining such restrictive financial penalties. This practice effectively holds customers financially hostage to substandard service. 3. Legal Compliance Concerns : The contract terms raise questions about compliance with Ontario commercial law and consumer protection regulations. Under Ontario's Consumer Protection Act and related commercial legislation, businesses must ensure their contracts contain fair and reasonable terms. The 80% cancellation fee structure may potentially violate: -Consumer Protection Act provisions regarding unfair contract terms -Common law principles of unconscionability -Provincial regulations governing commercial contracts and cancellation rights I recommend that potential customers carefully review these contractual obligations and consider seeking legal counsel before signing. Current customers experiencing similar issues may wish to consult with legal professionals regarding their rights under Ontario commercial law. Recommendation Based on these experiences, I cannot recommend this company's services. The combination of poor communication, restrictive contract terms, and questionable compliance with consumer protection standards creates an unsatisfactory customer experience that potential clients should carefully consider.

Reasons for choosing BrightHR

seemed to look user-friendly platform at first

Vendor Response

Hi there, Thank you for taking the time to share your experience with us. We regret to know that you have been left with a negative impression of BrightHR, though we appreciate this opportunity to address your concerns. Please rest assured that we take all client feedback seriously, so it is our utmost priority to ensure that we work with you to set things right. We would be grateful if you could share further details with us so that we can discuss your feedback with you personally. You can do so by calling us on 0161 513 1891 and noting this review. We sincerely hope to hear from you soon. The BrightHR Team.

Replied December 2025

Jolita V.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2025

I ignored negative reviews,no I'm paying the price

After I sign contract,it was very difficult to get any service from Bright HR.After I made complaint,they would blame me and wouldn't be helpful at all.They didn't satisfy my needs,and refuse to cancel contract,they not useful for small business owners.My advice: AVOID

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They will call you,they will help you to install software to be on live call. Unfortunately,can't say anything good about this company 😞

Cons:

5 years contract with out possibility to get out with out 'penalty'if you want to cancel,you will have to pay 80% of your contract price.Poor communication

Reasons for switching to BrightHR

Thought Bright HR is cheaper and from ads seemed user friendly

Vendor Response

Hi Jolita, We take all feedback seriously, but we must be clear, our service is built on transparent terms and a structured support process. Claims that our service teams do not offer meaningful assistance does not reflect how we operate. Regarding your contract, the terms—including duration and cancellation conditions—were clearly outlined and agreed to at the point of sign-up. We ensure all clients are given the opportunity to review these details carefully before proceeding. Our team is always available to discuss your concerns further and find a resolution. The BrightHR Team

Replied June 2025

marion l.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

CQC assurance

great to have all information in one place. took a while to get to grips w some areas pop up reminders would be helpful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

robust information on staff files great for CQC assurance I was able to get rid of some of my. It reduces the files of paperwork. helpful for tracking holidays, tracking sick leave, and monitoring attendance

Cons:

It really needs sections for some of the documents also pop up reminders areas for immunisation for example.

Vendor Response

Hi Marion! Thank you for taking the time to leave such a lovely review! We are delighted to know that you have had a positive experience with our services and that it helps you feel assured in your compliance. We also sincerely appreciate your suggestions on how we can progress our software further. Client feedback is invaluable to us as we use it to fuel each of our updates and product releases! Please rest assured that this has been passed on to our team for review. The BrightHR Team. Did you know that you could earn £500 by referring another business for our services? Here is everything you need to know: https://www.brighthr.com/refer-a-business/"

Replied January 2026

Ana P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2025

Appears good but slow response rate and won’t let you cancel despite being told I could - AVOID

Customer service and call center has been very slow - I have tried to cancel their services several months ago and initially told this was never agreed then they listened to sales recording and said cancellations reviewed on case by case basis - but not being increasingly difficult and chasing me for money despite not having used services or platform for ages

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Initially responsive pre signing of contract but they are after your money and trying to tie you into a long contract

Cons:

User friendly or appears so - much of this you could do in other apps and not sure you need the high fees

Vendor Response

Hi Ana, Thank you for taking the time to share your experience with us. We are saddened to know that you have had a negative with BrightHR and would appreciate the opportunity to discuss your comments with you personally. Unfortunately we have been unable to confirm your account number from this review. Please contact our customer care team on 0800 470 2432 so we can investigate your concerns and put things right. The BrightHR Team.

Replied January 2026

Lauren H.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Induction to BrightHR Software and Services

First introduction to BrightHR today and impressed with the suite of features and expertise of the staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] was great in showing me the features of BrightHR and BrightSafe (as a new Manager to the Organisation who has no experience with these software solutions and their attributes) to support greater uptake and utilisation of these products within our Organisation.

Cons:

The Learning Curve - lots of features and benefits which requires time to understand and learn for optimal utilisation.

Vendor Response

Hi Lauren, Thank you for your wonderful review! At BrightHR we put every effort into providing customers with great service, so we’re delighted to get your positive feedback. We look forward to working with you for the years to come! Kind Regards, The BrightHR Team

Replied January 2026

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