ESO Scheduling 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ESO Scheduling

4.5

(32)

Pricing

Starting at $795.00 per year

About ESO Scheduling

ePro Scheduler Plus is an employee scheduling solution that helps EMS operators, fire departments, emergency dispatchers and other sectors, streamline operations related to time tracking, online scheduling, certification management and more. The shift scheduling window allows employees to submit weekly and monthly availability, trade shifts and track open shifts on a centralized platform.

ePro Scheduler Plus comes with online time clocks, which allow staff members to use a fingerprint scanner to submit clock in and out timings. Supervisors can report employee tardiness and unauthorized absences, send warnings and take disciplinary actions. Additionally, managers and leaders can generate payroll reports and import the files to external applications for payroll processing.

ePro Scheduler Plus facilitates integration with third-party applications, such as ADP, Quickbooks and PayCheck. Pricing is available on request and support is extended via documentation, phone, email and video tutorials.

ESO Scheduling Screenshots

ESO Scheduling Pricing and Plans

Starting price: $795.00 per year

Free Trial

Free Version

Basic

$795.00

per year

No plan information available

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ESO Scheduling Features

Popular features found in Employee Scheduling
Alerts/Notifications
Attendance Management
Calendar Management
Employee Management
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Schedule Distribution
Self Service Portal
Shift Swapping
Timesheet Management
More features of ESO Scheduling
Activity Dashboard
Automated Scheduling
Availability Indicator
Certification Management
Complaint Monitoring
Compliance Management
Dashboard
Electronic Signature
Emergency Dispatch
Employee Certification
Employee Database
EMS Service Roles Time Clock
Equipment Tracking
Event Calendar
Fleet Management
Fuel Management
Online Time Clock
Overtime Calculation
Scheduling
Shift Management
Shift Scheduling
Sick Leave Tracking
Time Off Requests
Time Tracking
Training Management
Vacation/Leave Tracking
Vehicle Maintenance
Workforce Management

ESO Scheduling User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

47%

Secondary Ratings

Ease of Use

4.2

Value for money

4.2

Customer support

4.3

Functionality

4.3

Michael F.

Verified reviewer

Research

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

ePro makes you a pro at scheduling

Ratings Breakdown

Ease of use

Functionality

Pros:

- All scheduling features easy to navigate and view - Simple communication with company schedulers - Connectivity to personal calendar for notifications of upcoming shifts

Cons:

- Mobile view is confusing and does not include all features of the desktop site

Nick L.

Verified reviewer

Public Safety

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Nice product, some improvement

Overall nice product for us, forms were lack luster in terms UX design on the end user side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Total view of all schedules and personal on each day.

Cons:

Lack of ease of use in creating repeating schedules and rotating schedules for multiple positions. The form functionality has its momements of good, but consistency of functionality was the downside.

John H.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Epro Review

The program has been adequate for our needs. but I would like to see better response to issues and better reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking of employee certifications works well and messaging is helpful

Cons:

Need more customizable reports and better and quicker response to questions. I would like to see a help tab where questions can be asked and answered in real time

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Well...

Due to the cons of Epro for our company, we did try to source other scheduling systems and they all had just as many quirks and drawbacks. There is a flow to Epro to some degree that was better than our options. Not a horrible program but could be a lot better overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If you have built your company around Epro's limitations, Epro is amazing. If you try to do something different, Epro becomes less amazing quickly.

Cons:

There are several areas where the software could be improved and they still aren't. I find that Epro likes to make more tiny Tweaks like font color or icon change rather than fix real problems, such as how it handles double shifts (or can't handle double shifts), how there isn't any easy add for meal penalties which was a law in CA until recently, and how there is a known issue with calculating shift breaks on the pick up shifts and they have no plans to correct it. All of these things we can work around but shouldn't have to since they have raised their prices and my company can't use half of their features.

David H.

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2016

ePro Scheduler is the next step in managing a large workforce

I found ePro Scheduler in 2008 when our workforce doubled over the course of a few months. It became very difficult to manage 350+ field employees (EMT's, Medics, Nurses, and RT's) schedules without some type of computer aided software. I evaluated many different options to make the process easier and more efficient, without breaking the bank. ePro was the best solution for our needs; we have grown to over one thousand employees, and we now use ePro for every department within the organization. We use almost every feature of the program, from payroll to incident reporting. It would be hard to imagine how the company would handle the 3,000+ reports employees and managers do each year without the help of this program. I have since evaluated other scheduling companies and programs to ensure we are using the best program for our needs and I keep coming back to ePro; they set the standard that other companies try to emulate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the ability to generate and manage a large worforce. The ability to manage thousands of incident reports over the course of a year. It is easy to manage payroll, overtime, and communicate with the workforce without hiring additional staff.

Cons:

Employees are not able to communicate with each other except through a public bulletin board

Vendor Response

Thank you for the review! We appreciate your business!

Replied July 2016

Jamie S.

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

The basic scheduling system and employee management is user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The basic scheduling and employee management is very user friendly and easy to teach new users. I do like the chat feature, that has always been very helpful to me as well.

Cons:

I wish they would have more training's since there is so much more of the system that we do not use. even if it was a webinar or pre-taped that we could watch on different topics. I would also like to see some changes in the discrepancies with back to back shifts and the system to pick up "late punch ins" when someone works a back to back shift. I would also like to see when and emp uploads a new cert, that it doesn't wipe out the current cert that in place. (unless we are doing something wrong). I would like see a "hover" option that we can see certs that are uploaded to see the dates before we approve them also. There are also some features of the payroll close out that I think could be tweeked.

Vendor Response

Thank you Jamie! We truly appreciate your business. As far as your concerns go, I would like to set up a quick call with you next week to schedule some additional training sessions to ensure ePro Scheduler is providing Ridge Ambulance with the most efficient process possible!

Replied July 2018

Scott W. D.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Unwieldy and frustrating for employee level use

Management and payroll love this program. However, from the crew member/employee side, it is very frustrating. Every punch in or out needs a note in addition to name and password. Why??? Every time I’ve uploaded a certificate, the attachment shows fine on my side, but HR can’t see it and I still have to make a trip to the main during business hours (I work nights) to turn it in. It drops at least 2-3 punches a week. Overall, not a great program for the employee, though management seems to love it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Payroll makes slightly less mistakes using this program.

Cons:

This program consistently does not register punches when crew punch in and out. The system shows the punch accepted, but when crew member goes to approve the time card, it shows missing punches. Also, it is frustrating to have to put a note in EVERY SINGLE TIME one punches in or out.

Craig M.

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2016

ePro leading the way

After recently reviewing and comparing several scheduling and timecard software programs, eCore Software continues to lead the way with ease of use and functionality. From the initial schedule building to the final timecard closeout, ePro Scheduler is hands down the best in the industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are too many positives to list here. However, a few that stand out are the Scheduling Wizard, which allows a multi functional, multi change mass edit to an individual associate's schedule or a full company's schedule with the click of a couple buttons; and the discrepancy (employee punch edit check) and timecard review, with their sleek and simplified easy view screen and functionality.

Cons:

With the software being built for many users (companies), there are times when suggested changes cannot be implemented without affecting all users. However, in our 9 years working with the software, we have been able to find easy internal ways to work around any issues to make it match our policies and procedures.

Vendor Response

Thanks, Craig! We appreciate your business!

Replied July 2016

Verified

Reviewer

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

High Quality for EMS

I really have no complains in the overall business department... the customer service really is top notch. Any time I call they are very willing and able to work with me for what I need. This is one of eCore's most valuable assets

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ePro being specially geared for first responders makes the programs work almost flawless when compared to other scheduling software that are not use to this industry. Also to go along with this their staff and support are well versed in the needs of first responders in regards to software.

Cons:

This software is only as good as you set it up to be. This is a pro and a con. The software is able to be customized to your needs however... If you don't know your needs or don't know how some features may be able to help you then you may not know how to set it up for your needs.

Christopher C.

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

exceptional and expedient resolution to issues, though we have not had many since implimentation

better communication between management and staff. faster payroll processing. great record keeping. total ems operations business solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it has decreased our payroll processing time from 1- 8 hour day to about 20-30 minutes. scheduling and employee access from anywhere is great. we utilize it for a true business management solution on the operations side.

Cons:

a lot of menus. sometimes difficult to recall or find what you need but after some time it is easier and once implimented you can actually cut back on the menu choices available.

Vendor Response

Christopher, We are so glad that ePro Scheduler was able to provide Meramev Ambulance District with so many benefits! We also appreciate the feedback. The eCore team agrees that our current menu structure is not the most functional or easy to use. Our development team is currently working to provide a simpler user-interface and focus on ease of use for all clients.

Replied July 2018

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