Spidergap 360 Feedback 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Spidergap 360 Feedback

4.8

(116)

Pricing

Starting at $1,099.00 one time

About Spidergap 360 Feedback

Spidergap is a cloud-based 360 degree feedback tool designed for businesses of all sizes.

You can use out-of-the-box templates to start collecting feedback immediately, or you can fully customize your questionnaires to include competencies and behaviors that you value most.

A top-rated Software Advice solution for over 7 years running, most organizations select Spidergap for their award-winning consultative support and their easy-to-manage process that allows you to scale from 10 to 10,000+ participants with little effort.

Your employees will love receiving engaging feedback reports that are not only easy to understand, but fully actionable — resulting in your organization getting big return-on-investment.

Spidergap 360 Feedback Screenshots

Spidergap 360 Feedback Pricing and Plans

Starting price: $1,099.00 one time

Free Trial

Free Version

No contract

$1,099.00

flat rate, one time

Plan includes:

Unlimited feedback providers
Unlimited support
No commitment
No contract
Custom surveys
Custom emails
Customizable reports
Free reassessments
360˚ Feedback Expert

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Spidergap 360 Feedback Features

Popular features found in 360 Degree Feedback
Anonymous Feedback
Customizable Forms
Data Import/Export
Employee Database
Individual Development Plans
Performance Review Management
Question Library
Rater Selection
Self Service Portal
More features of Spidergap 360 Feedback
360 Degree Feedback
Activity Dashboard
Alerts/Notifications
API
Appraisal History
Assessment Management
Benchmarking
Competency Management
Continuous Feedback
Customizable Branding
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Email Reminders
Employee Management
Employee Onboarding
Employee Portal
Employee Profiles
Feedback Management
Goal Setting/Tracking
HR Management
Learning & Development
Performance Management
Progress Tracking
Pulse Surveys
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reminders
Reporting/Analytics
Self Assessment
Skills Assessment
Survey/Poll Management
Surveys & Feedback
Talent Management
Template Management
Third-Party Integrations
Training Management

Spidergap 360 Feedback Integrations

Microsoft Excel

Spidergap 360 Feedback User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

16%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.6

Victoria M.

Verified reviewer

Human Resources

2-10 employees

Used weekly for less than 12 months

Reviewed August 2024

Intuitive design and outstanding support

Quick to learn, easy to use, fast and friendly service team. A highly customizable, flexible tool. A great choice for any size organization. Highly recommend this product after scanning the options - fit the criteria - competitively priced, smart, intuitive reporting, amazing support team. The difference-maker was the reporting. It's simple to understand and interpret with employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast (lightening speed) replies on any inquiries. Live support from their team to walk through questions. Low learning curve, very intuitive design. Accommodates second languages very well. Report formats are excellent and suited our purposes very nicely.

Cons:

Some very minor non-translatable areas, but these were quickly responded to by the team. Other than that, it can't find another area that is weak!

Reasons for choosing Spidergap 360 Feedback

All of the recommendations were strong, and it was a tough choice. We chose Spidergap because of the combination of things - customization, support team, consistent representative who was knowledgeable and highly responsive ([sensitive content hidden]). The report format was the deciding factor. Price was slightly higher than others, but didn't factor in. The tipping point was that this product is their specialty - so they are invested in making it world-class - but still super easy to navigate, use and implement.

Vendor Response

Thank you so much for your detailed and thoughtful review! We’re thrilled that you found Spidergap customizable and backed by excellent support. It’s also great to know that our reporting capabilities stood out as a key differentiator for you, as we’ve worked hard to ensure they are both powerful and easy to use. Thanks again for choosing Spidergap — we’re excited to keep partnering with you!

Replied January 2025

Christina B.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Reviewed December 2025

Thorough & Customizable 360 Tool at Very Reasonable Pricing

Overall, fantastic. This is exactly the type of product I was looking for. The pricing is transparent and affordable (no hidden fees or anything like that). Customer Service is extremely helpful, transparent, thorough, professional, and quick to respond during their business hours (I had tons of questions before signing up and they had lots of patience answering them all). I actually have already shared my recommendation of this product with others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to learn product, and there are helpful resources to get you up to speed on your first survey. Highly customizable (and easy to do). Affordable, given all the features. If you want a 360 or similar tool that you can customize for your specific needs, this is it. We also use it for mini 360s (aka Pulse Surveys to track progress), works perfectly for that, and the reporting can be customized to make sense for the use case. While we can't use this optional feature (see below), the ability for the person receiving feedback to select their raters through the system, click a button and have their supervisor review and make edits or approve, is an extremely great and time-saving feature, primarily for HR leaders who are running internal 360s.

Cons:

Overall, extremely happy with this service. None of this is a deal-breaker, but there are certain small features that could be nice additions, especially for customers like us who manage various client 360s (instead of internally-ran 360s). This includes: the ability to intervene during the rater selection phase (our clients are leaders/coachees at various companies, who, despite giving them clear instructions on how to select their raters, i.e., 3+ peers, direct reports, etc., will still often not follow those instructions. Same with supervisors, who may not know that there are minimums, etc.), so because of that, we have to manually ask the coachees to fill in their raters and get it approved, so that we can review and upload to the system manually. Also, sending reminders is easy to do from the system, however, it would be nice if there was a way to set up automatic reminders, and at a cadence of your choosing. Also, I need to periodically send the coachee an update of who hasn't yet responded, so it would be helpful to be able to quickly sort and export the name, email, and survey link of those remaining, as we often ask the coachee to follow up directly with raters who haven't yet responded as the deadline is coming near.

Reasons for choosing Spidergap 360 Feedback

Most affordable, customizable, transparent about pricing and features, did what we needed it to do.

Reasons for switching to Spidergap 360 Feedback

We were previously just using a basic form from Monday, then manually typing out the report based on the responses. This took up an exorbitant amount of time and wasn't even terribly thorough, so SpiderGap was a giant step up in quality, ease, and time management.

Joe P.

Verified reviewer

Computer Software

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed January 2018

Spidergap is a decent, middle-of-the-road 360 software that gets the job done

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use if you only have one or two people to review. The relationship between quantitative ratings and comments is clear.

Cons:

Missing a lot of basic features such as saving a draft (I can't tell you how many reviews I've lost due to accidentally closing a tab, submission errors, etc.). The way the software visualizes feedback can be terribly misleading. It paints a very bleak picture for areas for improvement, and doesn't take into account that the feedback is relative to all other feedback. For example, if my lowest rating is a 4/5 in three areas, those three areas will be visualized in a dark red and called out as weaknesses, despite the fact that I scored high on them.

Vendor Response

Edit: Good news! As of 8 February 2019, we now support automatic saving of feedback responses! ------ Hi Joe, Thanks for your feedback! We really appreciate feedback that helps us to improve, even if it's not always as flattering as we'd like. As you've identified a few issues, I'm really keen to help you address these and to get further feedback to understand where else we need to improve. However, I'm limited to 1,000 characters here so I have sent you an email directly. In summary: - I'm pleased to say that we have a new feature that we'll be releasing soon to address accidentally closing tabs - We can support you in changing the Red/Amber/Green boundaries in the report - We aim to be world-leading (not middle of road), so I would love to connect with you directly via a call to learn more about what else you'd like to see from us to reach that level All the best, Alexis

Replied August 2020

Sabrina T.

Verified reviewer

Civic & Social Organization

51-200 employees

Used monthly for less than 2 years

Reviewed January 2026

360 Winner - Spidergap

My experience has been positive from start to finish. The implementation process was simple, and the support has been exceptional. I love the visibility to each step of the process, allowing me to track progress along the way. The reminder emails are very helpful in holding team members accountable. The feedback reports are simple to make meaning from and easy to customize based on your needs. The organization-level reporting is fantastic to identify org-wide trends to inform development opportunities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Spidergap is user-friendly and has fantastic support that is available every step of the way. It is a comprehensive, cost-effective tool with functionality that makes it easy to track progress throughout the process.

Cons:

I wish there were a way to set limits on how many feedback requests one person can get; however, I realize that is tough for a system to automate.

Reasons for switching to Spidergap 360 Feedback

The process was cumbersome and lacked key features we wanted.

Julia H.

Verified reviewer

Chemicals

10000+ employees

Used weekly for less than 6 months

Reviewed January 2025

Great Platform & Easy to Use

Fantastic, great support. My questions are answered quickly from the support team, and the platform and user experience is great from an Admin perspective and an end-user perspective.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is easy to use from all sides.

Cons:

N/A I currently have no complaints since i have experienced no issues yet.

Reasons for choosing Spidergap 360 Feedback

LHH was not an option above. Cost and ease of admin experience that the spider gap provides

Reasons for switching to Spidergap 360 Feedback

Star 360 was not an option above. Cost and report-out. The old Report-out was difficult for multiple parties to interpret.

Vendor Response

Thanks so much for sharing your experience! We’re so glad to hear you’ve found Spidergap easy to use and that it’s working well for you and your team. It means a lot to know that both admins and end users are having a good experience, and that our support team has been helpful when you’ve needed them. We’ll make sure they see your feedback.

Replied October 2025

Verified

Reviewer

Internet

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Affordable, good customer service and an easy-to-use service

Really good. Great assistance setting things up and then there were regular touch points through the year. The tool itself is intuitive, simple and clear, and allows for plenty of customisation. There are richer and fancier 360 evaluation services out there, but considering the very reasonable pricing, Spidergap is a fantastic service that will enable you to run and manage even large evaluation campaigns with very little hassle.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The big one was automating away a lot of the evaluation process. once you have imported your list of targets and evaluators into the system, things like reminders, invitations to assess etc. can mostly be launched with a couple of clicks. As an admin, you get real time insights into any exercise you are running, and it is easy to view individual reports and group results. Their customer service is very good; great after sales care and they will often be able to take care of things like minor customizations on their end if you ask for it. In addition, their resource bank on the portal is clear and easy to search and has most of the answers you will be looking for anyway.

Cons:

The software is really simple (which is a good thing!) but this means you are forced to use workarounds to perform some activities. For example, if you wish to resend a reminder to just one person, you have to find the automated email, copy it and paste into an email like Outlook to send it. This functionality should really be built in to the service. As another example, the group results are displayed nicely on the site and you can download the raw data in Excel, but the recommended way to get the visuals is to use a snipping tool; this seems a bit crude.

Reasons for choosing Spidergap 360 Feedback

Cheaper, good customer service, no unnecessary add-ons (just focused on 360 evaluations which was all we needed; other companies will try to sell you a bundle or suite of services)

Howard P.

Verified reviewer

Education Management

2-10 employees

Used monthly for less than 2 years

Reviewed January 2024

Spidergap 360 is a wonderful tool to use

Excellent! People from spidergap were there helping me every step of the way. They never were bothered by what might have seemed simple questions. The tool was well received - in fact ranked as one of the best parts of the leadership development program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved that it provided feedback on many of the leadership factors we have in our program, and did so in a clear way.

Cons:

Not being able to easily show the difference or growth from the start of the program to the conclusion.

Reasons for switching to Spidergap 360 Feedback

Cost, ease of use and understanding by participants.

Vendor Response

Thank you for your wonderful review! We’re glad that Spidergap provided clear and valuable feedback on your leadership factors. While we acknowledge the challenge in showing growth differences, we’re pleased our team could support you throughout the process. It’s fantastic to hear that Spidergap was one of the best parts of your leadership development program. Thank you for choosing Spidergap and highlighting the key benefits of cost, ease of use, and participant understanding!

Replied August 2024

Ian C.

Verified reviewer

Human Resources

2-10 employees

Used other for less than 6 months

Review source

Reviewed March 2020

Spidergap Rocks

Love the system, the outputs and the excellent, responsive support from the Spidergap Team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to use and setup. Does what it’s meant to do without any complicated configuration.

Cons:

The Spidergap team are launching new functionality - in particular an impact survey for people who have received a 360 report and feedback. This is still in Beta phase and still needs a bit of work.

Reasons for choosing Spidergap 360 Feedback

It’s the best solution of its kind available.

Reasons for switching to Spidergap 360 Feedback

For efficiency in administering and reporting on 360 feedback results.

Pam R.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used monthly for more than 2 years

Reviewed December 2025

The Best 360 Feedback Platform

Excellent in every way. Highly recommend thjs 350 Evaluation tool and process. The process is ery easy to follow. The best 360 Feedback system we have used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The 360 Evaluations/feedback is very easy to use, the guides are excellent with prompt responses to emails should we have any queries. Spidergap is good comparative value for money too.The reports are very detailed much i have better than.others I have used.

Cons:

We have recently discovered that we can have our own questions although the standard template works very well for us. More detsiled guidence on whether changing these creates any challenges would be helpful.

Subrena R.

Verified reviewer

Information Technology and Services

11-50 employees

Used monthly for less than 6 months

Reviewed September 2025

Feedback on the Feedback!

Excellent Tool and process. I was hesitant, but the hands on support and ease of being able to pay made the entire process effortless.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, profession look and feel. Once I set it up it was effortless. Definitely a great value. My customers also appreciated the email notifications. Looking forward to leveraging the reporting capabilities.

Cons:

I don't have any cons. I was very please with the tool and my customers are pleased as well. Great job!!

Vendor Response

Thanks so much for sharing your experience! We’re thrilled to hear that setting up Spidergap was effortless and that both you and your customers have been pleased with the results. We really enjoyed working with you during the setup and are so glad to hear the process went smoothly. We also appreciate your kind words about our support team and we’ll be sure to share them with them. Finally, we’re grateful you chose Spidergap and took the time to leave such a glowing review!

Replied October 2025

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