TrackTik 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TrackTik

4.0

(83)

Pricing

Pricing available upon request

About TrackTik

TrackTik is a cloud-based security workforce management solution that provides users with data and monitoring tools for field operations and back office tasks. Key features include guard tour, reporting and tracking and client portal.

TrackTik’s live dashboard captures and displays operations in real time. This allows users to manage reports, view checkpoint scans and see incidents as they happen. Additionally, the dashboard provides users with information about the location of individual guards.

For managing and recording guard locations while on the job, TrackTik provides users with a guard tour system that helps in real-time monitoring of guard shifts using GPS tracking. This helps users to generate guard summary which includes information about late, complete and incomplete tour notifications. The tool is compatible with Android and iOS devices. The solution also helps in notifying clients about event status via email, SMS and browser. Support is available via phone and email.

TrackTik Screenshots

TrackTik Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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TrackTik Features

Popular features found in Workforce Management
Attendance Tracking
Automated Scheduling
Budgeting/Forecasting
Compliance Management
Employee Management
Payroll Management
Performance Management
Reporting/Analytics
Self Service Portal
Skills Tracking
Time Off Management
Timesheet Management
More features of TrackTik
Accounting
Accounting Integration
Activity Dashboard
Alarm Management
Alerts/Notifications
API
Audit Management
Badge Management
Benefits Management
Billing & Invoicing
Billing Portal
Client Portal
Commercial Properties
Contact Database
Contingency Billing
Contract/License Management
Customer Database
Customizable Forms
Customizable Invoices
Customizable Reports
Direct Deposit
Dispatch Management
Electronic Signature
Employee Database
Employee Scheduling
Event Management
Facility Scheduling
File Storage
Financial Management
For Schools
GPS
Group Scheduling
Hourly Billing
ID Scanning
Incident Management
Inspection Management
Investigation Management
Invoice Creation
Invoice History
Job Management
Labor Forecasting
Location Tracking
Maintenance Management
Messaging
Mobile Access
Monitoring
Multi-Country
Multi-Currency
Multi-Location
Multi-State
Office Suite
Online Invoicing
Online Time Clock
Payroll Reporting
Performance Metrics
Pre-Registration
Project Billing
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-time Scheduling
Real-Time Updates
Recurring/Subscription Billing
Registration Management
Reporting & Statistics
Residential Properties
Routing
Safety Incident Management
Schedule Distribution
Scheduling
Security Management
Service History
Shift Swapping
Status Tracking
Talent Management
Tax Calculation
Tax Compliance
Time & Attendance
Time Tracking
Training Management
Vacation/Leave Tracking
Variable Workforce
Vendor Management
Visitor Management
Visitor Tracking
Watch List
Workforce Management
Work Order Management

TrackTik Integrations

Criterion HCM

Avalara

Sage 300

QuickBooks Online

Paycor

TrackTik User Reviews

Overall Rating

4.0

Ratings Breakdown

43%

34%

12%

Secondary Ratings

Ease of Use

3.9

Value for money

3.7

Customer support

4.0

Functionality

3.9

Ashish A.

Verified reviewer

Security and Investigations

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

Extremely useful app for Security services

Ratings Breakdown

Ease of use

Functionality

Pros:

Tracktik is a great app used in companies providing Security Services. Features such as site login, reports, panic mode and live monitoring are really helpful in operations

Cons:

I cannot really add any cons about this app however the user interface can be a little bit better.

Nathan B.

Verified reviewer

Security and Investigations

201-500 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

It does the job, nothing flashy

I don't know if the way my company used the app took on the fullest set of possible features, or maybe that was an accident of how the property management wanted things done. It actually affected how I'd do my patrols. I had to split up patrolling to watch the property and patrolling to check parking enforcement because I couldn't really do both with the way TrackTik allows me to submit reports.

Ratings Breakdown

Ease of use

Functionality

Pros:

It did the job. Had a lot of features. It felt like my company didn't use all the features we could have.

Cons:

No ability to save at least 1-2 drafts of reports while working on another report. I had to submit the first report to start working on another. If I'm working on an overall patrol report and a single incident comes up, I don't want to quick rush the overall patrol report for the specific incident report. I need to be able to set the big one aside and do the small one then come back to the big one, with a reference to the other report. For example, if I'm out circling the property and I see a car parked in a handicapped space, I'd have to take care of the car separately on another patrol because I'd have to keep the patrol report open so I could make a once every two hours report. I'd make separate patrols to deal with parking.

Amanda T.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Great system for operations and administration of small and medium sized businesses

Overall, Tracktik provides a great product and continues to improve it with great outcomes for the user and customer's customer.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Pros:

This system allows for the efficient alignment of multiple processes that take place on a daily basis in a user friendly way.

Cons:

With any developing system, there are opportunities to improve. The support team does an excellent job of receiving feedback and helping turn that into results for the end user.

Jason C.

Verified reviewer

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

We have developed a true partnership, not just a software vendor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is constantly being improved and developed. It's already state-of-the-art architecture versus many others who use outdated coding languages and databases. Add to that the fact that new features are constantly being released...many of which were built by the CEO himself...and we have a truly flexible end-to-end solution that will continue to meet our greatest business needs.

Cons:

It is missing internal audits for quality control and client/employee satisfaction. The reports are really made for client-facing, not for internal control. I hear these features are coming...hopefully soon.

Vendor Response

Hello Jason, thank you for your generous rating! We are always adding new and innovative features monthly and are looking forward to our 2018 line-up. We will continue to gather all your feedback and appreciate your support. Cheers!

Replied November 2017

Ceciley R. M.

Verified reviewer

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Pleasant

A single platform for the security business needs; billing, accounting, scheduling, payroll, tracking, reports, employee accountability etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking, scheduling, billing, payroll everything is user friendly, and makes my life easier. I love that it's an all in one platform. Tracktik has made excel scheduling obsolete. I absolutely love the unconfirmed shift feature and the fact that all employees can log in remotely.

Cons:

Glitches, glitches, glitches. There are little quirks to tracktik that you have to remember; clear your cookies and cache when you cannot create a shift. And remember don't try and work from your phone, you will get frustrated.

Lejla B.

Verified reviewer

Security and Investigations

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2024

The WORST. Tracktik MUST go and bring VALIANT BACK

The worst i have ever had in my 25 year experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is nothing to like in tracktik. It is very convoluted, not easy to use, very slow, creates too many problems, valiant is the best software to use. Tracktik MUST GO

Cons:

Very convoluted, to create a schedule you to go thru many steps, to find the info about an employee you have to go thru many steps, it is very time consuming, it is not a smart software, when you work with tracktik you think- the technology is to make your life easier not miserable like tracktik does. Bring valiant back and eliminate tracktic. Its not working . Also tracktik does not communicate with paycor- payroll software. With these two systems you have to do the payroll manually, where is the technology?? And dont mention the reports. Tracktik HAS NO REPORTS LIKE VALIANT HAS. There is no payroll by employee, there is no payroll by location, with tracktik you are totally lost, there is no way for you to analize the business. And FORGET THE CUSTOMER SERVICE, IT DOES NOT EXIST.

Reasons for choosing TrackTik

We did not choose it, and we never liked it

Reasons for switching to TrackTik

We did not want to make the switch, valiant was sunsetted by tracktik for no reason. There were no complaints towards valiant, we have always been very happy with VALIANT, the whole crew wanted to keep valiant(vault+vision) If its possible, we would be very to switch back to VALIANT

John M.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Contract renewal.

Poor overall. Having been a customer for many years now having to pay for a product we no longer want for an additional 12 months is unfortunate and shows a poor understanding .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Prior to using this product please contact me. I have used this product for years , due to a very slight oversight on our part,the contract renewal date passed whilst waiting for TrakTik to get back to us. We are now automatically renewed for 12 months for a product we no longer wish to use.

Cons:

Contract terms and attitude, zero flexibility regardless for how long we have been a customer. Ensure when negotiating you remove the automatic 12 month renewal. Its something that can be overlooked very easily.

Thomas W.

Verified reviewer

Security and Investigations

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

Why I'm switching

The system looks likes unorganized. It appairs that they have taken suggestions from people at the tradeshows, outsource the programming and then try to integrate everything in as one system. For what you will be paying monthly. You will be better off buying a software license or using several different softare companies e.i. accounting, scheduling, guard tracking, etc..

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows the guards to call in for timekeeping and there is a client portal. The incident reporting and guard tour tracking are very robust and customizable.

Cons:

Customer service is close to none. "leave a message and well get back to you". The system has too many bugs in it. The dashboard uses the same logo for business and employee. They mix Frech and English language in its payment logging section. You will lose money on the timekeeping function. The system can never calculate employee hours correctly.

Vendor Response

Hello Thomas, Thank you for taking the time to give us this feedback. We collaborate with security industry stakeholders and are constantly iterating our in-house software development process to build a solution and a pricing structure suitable for all our clients. It's unfortunate that your interaction with our Customer Service Team could not sufficiently answer all your concerns. Customer service remains a top priority for us, as such, we will continue to improve it as well as our product to make it easier for you to use. We are very sorry about this inconvenience and for not meeting your expectations.

Replied May 2019

George J.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed October 2017

Staff at Track Tik are very well informed and very professional.

Able to monitor guards in real time and cut down on reports time and use of paper. able to review pass reports by easy search option. As per guards, they find it easy to complete their patrols and also sent any incident report while they are at the scene without needing to return to their duty desk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to teach and use. It helps with easy setup and able to monitor guards in real time.

Cons:

Only issue I have so far is that whenever we want to cancel a patrol. it still sends a email report as not completed. There are no option to switch between reports or patrols.

Vendor Response

Hi George, thank you very much for the review. On days when a patrol tour is not required, TrackTik offers a monthly recurrence schedule that can replace the weekly schedule. We can take a look at this together and we can show you how to file reports while in or out of tours. Please contact us at +1-888-670-9782 or support@tracktik.com, we'd be more than happy to review those with you!

Replied November 2017

Randy Z.

Verified reviewer

Accounting

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2019

Great software to own

Even sometimes slowdown exist, but this software is still meet user’s needs. I would recommend this software to my friend and colleague.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to edit and submit reports for clients. Good analytics function available to find out the strength and weakness from the report. Users can use this software to find out client’s behaviors to best satisfy their needs.

Cons:

The software usually response very fast, however, sometimes I encountered slowdown and takes me few minutes to get my work done. I would recommend live support or other kind of support.

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