Freshstatus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freshstatus

4.6

(73)

Pricing

Pricing available upon request

About Freshstatus

Freshstatus is a status page and an incident communication software. Create a hosted and branded status page with just one click. Manage Incidents and communicate status updates in real-time with your teams and customers.

New features in Freshstatus 3.0 include:
Authenticating users with SSO/SAML, API for CRUD Incident and Scheduled Maintenance, Quick Service Status Change, Webhook Integration, Slack Integration.

Freshstatus Screenshots

Freshstatus Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Freshstatus Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of Freshstatus
API
Customizable Templates
Incident Reporting
Maintenance Scheduling
Real-Time Notifications
Reminders
Task Management

Freshstatus Integrations

Freshping

Integration rated 4.9 from 13 reviews

Twitter/X

Statuspage

Freshstatus User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

33%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.4

Functionality

4.4

Verified

Reviewer

Information Technology and Services

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed May 2022

One of the best status page softwares!

Ratings Breakdown

Ease of use

Functionality

Pros:

Freshstatus offers a great free status page software. I am able to add incidents and relate them to services, no other free product I've found offers these features, and most important to me- a custom domain!

Cons:

Don't forget to save your changes! My biggest gripe about Freshstatus is that changes aren't saved when you go from one screen to another. You have to click on Save in order for them to be saved. Seems easy, but most things auto save these days.

Travis N.

Verified reviewer

Information Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

One of the best status pages out there!

Ratings Breakdown

Ease of use

Functionality

Pros:

You get a lot of features for free, which is helpful when you're on a budget. You shouldn't have to take out a business loan to tell people that your services are down. The interface is also incredibly easy to use and it makes it easy to track incidents live and review them in incident debrief meeting so it's easy to understand the timeline of events. As a small business that thrives on transparency, this tool has been invaluable, especially after trying other status pages that let us down in one way or another. We have loved using Freshstatus and will keep using it!

Cons:

Honestly, nothing. The only thing I can think of is that it would be nice to be able to have more social integrations for keeping our customers updated. Twitter is the only (public) one but if you have some developers, you can probably use the webhook to accomplish this.

Jerry H.

Verified reviewer

Information Technology and Services

51-200 employees

Used monthly for free trial

Review source

Reviewed May 2022

Good solution for setting up a basic incident page

Ratings Breakdown

Ease of use

Functionality

Pros:

Quick setup, easy to use, free version,

Cons:

Customisation is limited, no multiple languages

Abhishek S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2022

Freshstatus quality check

It was good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Page presentations is good while need to improve many features as well as include.

Cons:

many servers not includeda which need to include

Anton K.

Verified reviewer

Banking

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2019

Probably one of the best status page solutions for the moment

I've recently investigated almost every product on the market and in my personal opinion is that Freshstatus is one of the best solutions on the market.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It solves almost every needs of a company or product status page - components, incidents management, user subscriptions also got really good UX and status page design including powerful SLA statistics features (personally me think this is a killer feature). The product is slightly new but I'm sure already has almost everything to compete current market tops.

Cons:

I'd be completely happy if I got the the next features (I'm sure they're in product backlog but some prioritizing won't hurt anyone): 1. External notifications support via webhooks . I have some internal notification services like Telegram and Slack Bots, would be perfect if I could receive notifications from Freshstatus and forward them to my internal channels. 2. Status page privacy restrictions extended support, IP-address restrictions currently support only IPv4 ranges, which is obviously not enough. 3. Incident templates support. Most of the incidents doesn't differ much to each other, it'd save a lot of time. 4. Status page custom CSS support. Many companies have their design guidelines needed to be followed. And the "dark theme" support as an cherry on top!

Don S.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Freshest Service Out There

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The General ease of use and its various integrations with multiple other platforms.

Cons:

Some of the automation can be clunky and support can be poor due to a lack of agents at Freshservice support.

Kimber W.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Lots of features

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Freshstatus has lots of features, such as canned responses and the ability to integrate with other systems.

Cons:

So far, our staff has been slow to adopt the use of templates and canned responses, but I haven't yet researched the reason for that.

Justin A.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed May 2022

Good alternative to Atlassian Statuspage

Overall it has been nice and straight forward with it's setup, but we have yet to fully put it to use until API endpoints for subscribers are released.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's integrations with the other Freshworks products that we use. Not a lot to say but the integration element is a key sale for us so long as they provide the main functions that you can obtain from other statuspages.

Cons:

Lacking API endpoints to handle subscribers which is a critical must have for us to fully adapt Freshstatus into our stack. Their staff estimated July 2022 release of these endpoints. Pricing is also not disclosed at all. The product is reportedly free, until you want to have badges or banners (beyond the 1 free) or 250 subscribers.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Good