mPACS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

mPACS

4.4

(19)

Pricing

Starting at $2,200.00 one time

About mPACS

MPACS is a complete solution for managing your database of quotations, policies and claims. The software includes rating, documentation, workflow, diary and auditing. On-premises or in the cloud solutions are available. The open API makes it simple to integrate with third parties making tasks more efficient, less open to human error and giving the end customer a more seamless experience.

mPACS Screenshots

mPACS Pricing and Plans

Starting price: $2,200.00 one time

Free Trial

Free Version

Basic

$2,200.00

one time

No plan information available

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mPACS Features

Popular features found in Insurance
Activity Tracking
Audit Trail
Contact Management
Document Management
Insurance Rating
Policy Management
Quotes/Estimates
Self Service Portal
Workflow Management
More features of mPACS
Accounting Integration
API
Audit Management
Calendar Management
Cancellation Tracking
Claims Management
Claims Tracking
Commercial Lines
Commission Management
Comparative Insurance Rating
Configurable Workflow
Customer Accounts
Customizable Fields
Document Templates
For Casualty Insurance
For Health/Medical Insurance
For Homeowners Insurance
Forms Management
For Personal Insurance
For Professional Liability
Insurance Policy Management
Insurance Policy Processing
Multiple Line Rating
Multi-State
Policy Issuance
Rating Engine
Reinstatement Tracking
Reminders
Renewal Management
Reporting & Statistics
Third-Party Integrations
Underwriting Management

mPACS Integrations

Sage Accounting

Xero

mPACS User Reviews

Overall Rating

4.4

Ratings Breakdown

47%

42%

11%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.6

Functionality

4.3

Sum Sze T.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2017

Relief. mPACS will help us be more efficient and turn over so much more business - thank you Mandon!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an SME transitioning from a traditional to a more digitised workflow, there are many specific needs and obstacles we have that could not be solved by using off-the-shelf insurance software. customer service agent amazing knowledge of the insurance industry means explaining our needs has been very easy, and definitely a rare find. He and the rest of the team are great at finding solutions to our operational problems, as well as given us a huge amount of flexibility regarding the software's features and functions. We like that the system allows a great degree of control and allows us to configure our own settings as and when they change. Likewise, we know we are in safe hands so if there is ever anything we don't understand or need help with, Mandon are always very quick to respond and always available by phone or email. the customer service agent design philosophy is particularly strong in terms of eliminating human error, which is one of the greatest flaws with a non-digitised workflow and we really appreciate all the little checkpoints he has embedded into the structure of the system. mPACS' reporting functions are also extremely useful and flexible. It has already helped us collect much more information on how our business is doing.

Cons:

There are sometimes some minor usability hitches, for example some of the default field and button labels can be unintuitively titled, the user journey could be smoother when navigating some specific tasks. However I would say that Mandon are always very quick to help us resolve these issues as soon as we bring it to their attention.

Paul M.

Verified reviewer

International Affairs

11-50 employees

Used daily for less than 12 months

Reviewed March 2019

mPACS As A User-Friendly Workplace Tool

Any hard working days have never been impeded upon by the lack of a reliable office software. mPACS has allowed me to provide the best service possible to my clients and I cannot speak highly enough of the dashboard which call to call allows me to filter through thousands of clients to find the correct one - in a matter of seconds. Without mPACS I would not be able to perform my job at the best of my ability or certainly not to the standards that customers expect in the fast paced, high pressure environment that is the insurance market. furthermore processing difficult cases is made easy and time effective due to the simple layout of the software, which not only looks good but is so extremely simple to use. Despite the simplicity of it's nature mPACS also has a very in-depth number of tools and programmes built within that allows each user to personally customise their dashboard which allows each user to establish their own personal touch to their day to day workplace environment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

mPACS is easily accessible form first time users to colleagues such as myself who have been using this system for nearly a year and beyond. It is a simple, robust and effective system for the processing and management of client based businesses where extensive information must be stored and constantly updated in fast paced, high pressure environments. The technical support is also second to none with the administration updates occurring regularly.

Cons:

In relation to any adverse qualities of mPACS these are genuinely negligible. The system allows me to do my job effectively day to day and it's reliable nature is something that allows be to perform at my best when i have to, every time.

Philip M.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 6 months

Reviewed March 2019

Some Improvements Needed

Overall not bad. Frustrating though sometimes for the reasons pointed out in the cons section.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I think it has a good UI and comes with frequent updates. Support staff are quick to respond to issues

Cons:

Sometimes it is hard to duplicate tasks (i.e. if you have already entered a lot of details into the property tree and you want to change them all from. say 'Rebuild' to '100% Complete' you then have to got through each entry individually to change it, rather than being able to change all in the same field. Cloning floors is not always easy either, as even if you take a clone of the floor, you still have to go in immediately and change everything (i.e. if all the details are the same except for the floor, you still have to individually go into every entry and change the floor level). This means that it quicker not to clone as tends to render this void.

Jonathan B.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Reviewed April 2019

mPACS review

Our overall experience has been positive and I would not hesitate to recommend Mandon and the mPACS software. Using this software has streamlined all of our business processes into one place and allows us to readily access all of our business critical information from anywhere. The level of customer service provided is great, and the helpful team are always on the end of the phone to make any urgent changes to the system or rectify any issues we may come across.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use, and takes only minutes to install and get up and running. There is a huge array of functionality within the system, from simple quotes, to advanced reporting. The service provided by Mandon software is second to none and any changes or issues are dealt with quickly and efficiently.

Cons:

There isn't really anything we don't like about the system!!

Ruben A.

Construction

11-50 employees

Used daily for less than 12 months

Reviewed February 2019

ICW - Ruben

MPACS, personally is a brilliant tool which allows for easy day to day updating of data. MPACS is easy for newcomers and also for experienced staff to get familiar and use it efficiently. MPACS could use a bit of a personal touch to help cater to each individual persons use. Apart from that, I am unable to fault MPACS

Ratings Breakdown

Ease of use

Functionality

Pros:

This software is incredibly easy to pick up and learn to use. Using it everyday for the last few months MPACS is clearly laid out without any confusion as to what to populate each box with. MPACS colour scheme is quite easy on the eyes with a clear layout - the text is adequately sized to prevent eye straining - changing windows to 125% zoom allows this to be enhanced - giving a better layout on screen

Cons:

the software could do with more feature - more customization and even allowing the user to potentially chance colour schemes, allow for the possibility of altering the size of the boxes and the text within the program would allow for MPACS to be tailored more to each individual.

Alisha M.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed March 2019

MPacs Review

Positive. I do enjoy using Mpacs. It's a good system just wish it ran a bit faster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to navigate. relatively intuitive. Well laid out and easy enough to pick up. Many of the features are useful e.g. diary notes but slow to save these, making them more time consuming to use. Easy to save files.

Cons:

Glitches out a fair bit, especially on the Tree on the property page, the premium calculator page and the underwriting page. If the internet fails, Mpacs crashes and there's no autosave feature, meaning any work is lost. Slow at saving files or changing category of saved files. Can't mass delete in an easy manner. Can crash /freeze opening anything other than PDFs. Slow swtiching between active/inactive cases.

Aaron M.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Reviewed February 2019

mPACS

It meets all our CRM requirements at present and has sufficient adaptability for our future plans.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It fulfils all functions we require. The Mandon staff provide great support and are flexibile to our ever changing needs.

Cons:

It needs to be cloud based for a better user experience.

Danielle B.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed March 2019

Really effective in helping me manage my clients

It helps me manage my workload and clients really effectively and I'm never stressing that I've forgotten about a client anymore.

Ratings Breakdown

Ease of use

Functionality

Pros:

The diary tool is great for me on a day to day basis and means I have no need to make separate diary notes or outlook reminders. When a client calls in I can also find their quote on the dashboard without them having to look up the risk number or property postcode which saves time.

Cons:

It would be nice to be able to search by certain dates rather than just set date ranges from time to time but this isn't something that I need regularly.

Adam T.

Insurance

2-10 employees

Used daily for more than 2 years

Reviewed February 2019

Mpacs Review

Perfect for our use and has all the features an insurance brokerage requires for clear customised policy documentation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Generates reports, documents (both email and for posting) at simple press of a button. It can be customized relatively simply for our own particular use.

Cons:

Error/input messages are not clear as to meaning or what is wrong. Small user screen not always the best for viewing.

Vanessa M.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Reviewed March 2019

Review