Text Request 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Text Request

4.6

(1193)

FrontRunner 2026

Pricing

Starting at $59.00 per month

About Text Request

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

Text Request Screenshots

Text Request Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Basic

$59.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Mass Texting
Message Templates
Payments
Unlimited Contacts
Unlimited Users

Starter

$139.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Third-Party Integrations

Corporate

$279.00

flat rate, per month

Plan includes:

2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge
Third-Party Integrations

Enterprise

$549.00

flat rate, per month

Plan includes:

2-Way Texting
API Access
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge

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Text Request Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Text Request
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Campaign Management
Canned Responses
Chat/Messaging
Collaboration Tools
Commenting/Notes
Customer History
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Employee Database
Feedback Management
File Sharing
Inbox Management
Interaction Tracking
Live Chat
Mass Texting
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
Newsletter Management
Personalization
Polls/Voting
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Role-Based Permissions
Search/Filter
SMS Messaging
Surveys & Feedback
Tagging
Template Management
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Video Conferencing
Widgets

Text Request Integrations

Shift4Shop

Clio

HubSpot CRM

Pipedrive

Square Point of Sale

Square for Retail

See all 9 integrations

Text Request User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.5

Bryson M.

Verified reviewer

Architecture & Planning

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Easy to use

Ratings Breakdown

Ease of use

Functionality

Pros:

The ease of the app and the online version are great.

Cons:

I wish there was a better way to do a group chat so everyone can see each others replies amongst my employees

Vendor Response

Bryson, thank you so much for this review.

Replied July 2024

Dipanshu W.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Best messaging software, must use!

I have been using Text Request for almost an year now, and the growth of my organization has risen to a great level just by applying different features of this software. Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great messaging software around the globe. Has many features including payments and even adding scheduled messages to our customers. I would recommend all my friends to use this, and my colleagues have already started using this application.

Cons:

Everything about Text Request is top notch, there is nothing to be corrected or improved. This application has solved messaging problems for many organizations effectively.

Reasons for switching to Text Request

Zipwhip was the company that shut down and opened Text Request. There were some features missing in that software which were added to Text Request when it was released. This was a great leap that impacted our organization in a positive way, efficiently.

Vendor Response

Dipanshu, thank you for leaving us a review. Please reach out if you ever run into any issues.

Replied August 2024

Crystal C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Very Easy to Use! Everything You Need!

Great support and ease of use is 100%!!!

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 4

Functionality

Previously 3

Pros:

Text Request is so easy to use. Everything you need is there. Templates, key words, notifications, multiple users, affordable, easy IT Support, sending photos/documents, able to quickly respond to clients, and send emojis!

Cons:

I wish it did not cut the character count in half just because I add one emoji to the message. That is really my biggest complaint. So not so bad lol

Reasons for choosing Text Request

The pricing was more affordable compared to most but, they also had an ease of use and no contract.

Reasons for switching to Text Request

Zipwhip was shutting down. Text Request has been very similar to zipwhip except with more perks :)

Lori J.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Text Request Makes us Happy!

So far, it's been great, easy onboarding, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the chrome extension, the payment capability and the support!

Cons:

We would love a way to track where our web leads are coming from through the web widget.

Reasons for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Reasons for switching to Text Request

The cost was high and the support was not as timely as we would have liked.

Vendor Response

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

Replied December 2024

Daniel J.

Verified reviewer

Insurance

501-1000 employees

Used daily for free trial

Review source

Reviewed December 2024

Close but not there yet.

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy interface: you see all your texts in one place.

Cons:

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Reasons for choosing Text Request

Reputation was critical but wanted to be price conscious

Reasons for switching to Text Request

We were looking for a more cost-effective option

Vendor Response

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

Replied December 2024

Victor W.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Why we use Text Request

Excellent experience so far. We haven't had to call for tech support at all. Very simple and easy to use interface. I highly recommend TR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number.

Cons:

No particular problems that we have experienced to date.

Reasons for switching to Text Request

Zipwhip was going out of business or changing their platform and I googled other similar programs and found Text Request.

Vendor Response

Victor, thank you for leaving us a review. Glad you found us after Zipwhip

Replied September 2024

Roy B.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Text Review

Overall it works good. I would have liked to get the notifications if the tab was minimized

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to set up and use. I like that I could choose the display name

Cons:

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Reasons for switching to Text Request

Vonage was having issues with their sms system

Vendor Response

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

Replied December 2024

Sean M.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Please add group texting!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive.

Cons:

I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually.

Reasons for switching to Text Request

Being able to share a texting account with multiple people.

Vendor Response

Sean, thank you for this review. thank you for leaving a detailed CON. There are a few reasons why that is, mostly due to privacy. Thank you!

Replied November 2024

Cynthia F.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Text Request is a great service!

We can't believe we waited so long to get on board with a texting platform to help us to reach out to our clients! Lots of clients have relayed how much they LOVE that we/they can text instead of a phone call, or email.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are a service provider, so we have to "call ahead" a lengthy list of clients everyday with usually the exact same message. The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks! Customers seem to be more receptive to respond to a text rather than a phone call or email.

Cons:

I wish there was a search function to find a specific word and not just a customer name/phone number. Some times I need to text a customer essentially the same response that I sent to someone else, and trying to remember which person I sent that message to is difficult. We are strong users of the "templates", but some responses aren't really needing to be a template.

Reasons for choosing Text Request

The platform was similar to Zipwhip. It offered a computer app, android/iphone app, and browser use which matched our needs. When we previewed the program, it seemed like it would be easy to learn and to train our staff. The flexibility in monthly cost based on our actual usage is great. During our off-season, we are able to save some money by reducing our plan.

Reasons for switching to Text Request

Zipwhip was discontinuing their platform so we had to find something else. There was NO way we wouldn't carry on with having texting as an communication method for our business. The office staff is able to be more efficient, and saves us time to focus on other things.

Vendor Response

Cynthia, thank you for leaving us a review. We are happy you choice to switch to Text Request after zipwhip shut down.

Replied July 2024

Samantha L.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Good Texting Service