Text Request 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Text Request

4.6

(1193)

FrontRunner 2026

Pricing

Starting at $59.00 per month

About Text Request

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

Text Request Screenshots

Text Request Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Basic

$59.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Mass Texting
Message Templates
Payments
Unlimited Contacts
Unlimited Users

Starter

$139.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Third-Party Integrations

Corporate

$279.00

flat rate, per month

Plan includes:

2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge
Third-Party Integrations

Enterprise

$549.00

flat rate, per month

Plan includes:

2-Way Texting
API Access
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge

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Text Request Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Text Request
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Campaign Management
Canned Responses
Chat/Messaging
Collaboration Tools
Commenting/Notes
Customer History
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Employee Database
Feedback Management
File Sharing
Inbox Management
Interaction Tracking
Live Chat
Mass Texting
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
Newsletter Management
Personalization
Polls/Voting
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Role-Based Permissions
Search/Filter
SMS Messaging
Surveys & Feedback
Tagging
Template Management
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Video Conferencing
Widgets

Text Request Integrations

Shift4Shop

Clio

HubSpot CRM

Pipedrive

Square Point of Sale

Square for Retail

See all 9 integrations

Text Request User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.5

Brian Del Terzo C.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

A great SMS solution for Businesses to serve their customers and community

The solution, servicer, and support has exceeded my expectations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The HubSpot Integration is #1 and the chrome extension has actually proven to set this solution above the competition. It was important for us to be able to communicate with our customers in a personal way and TextRequest was the only solution we found that integrated with HubSpot in a way that promoted live and natural sms engagement.

Cons:

I was initially concerned about the use of a chrome extension but that has turned out to be a positive and important aspect of what makes TextRequest the best solution for me and my team.

Reasons for choosing Text Request

Aspects of each of these HubSpot integrations either did not meet our needs, or created conflicts with other services or solutions.

Reasons for switching to Text Request

Zoom phone did not have an SMS integration with HubSpot.

Vendor Response

Brian, thank you so much for this review. Glad to hear you're enjoying our HubSpot integration and our Chrome extension. Please reach out to success@textrequest.com if you run into any issues.

Replied June 2024

Mellissa C.

Verified reviewer

E-Learning

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Nice platform to use.

Overall, it is a nice platform that is easy to use and provides an uncomplicated way to communicate with others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to schedule messages makes sending messages easier and more convenient. I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward.

Cons:

I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the fact that you have to select resolved after every reply can be cumbersome. I am also not a fan of the incoming message notification chime ( it does sound off until you open the platform, which is a good thing), it does not always sound and there have been many occasions that I missed or was too late responding to messages because I received no notification.

Reasons for switching to Text Request

They discontinued their sms messaging feature

Vendor Response

Mellissa, thank you for this detailed review. Please reach out to success@textrequest.com when you encounter any issues.

Replied December 2024

Crystal C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Very Easy to Use! Everything You Need!

Great support and ease of use is 100%!!!

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 4

Functionality

Previously 3

Pros:

Text Request is so easy to use. Everything you need is there. Templates, key words, notifications, multiple users, affordable, easy IT Support, sending photos/documents, able to quickly respond to clients, and send emojis!

Cons:

I wish it did not cut the character count in half just because I add one emoji to the message. That is really my biggest complaint. So not so bad lol

Reasons for choosing Text Request

The pricing was more affordable compared to most but, they also had an ease of use and no contract.

Reasons for switching to Text Request

Zipwhip was shutting down. Text Request has been very similar to zipwhip except with more perks :)

Jessica C.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Great Tool for Small Business

We use it several times per day, every day! It is user friendly and has saved us time and money!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was very easy to transfer our contact information over from our previous software.

Cons:

The limitation when it comes to video and picture messages.

Reasons for choosing Text Request

Text Request was the most affordable and user friendly option.

Reasons for switching to Text Request

End of life for Zipwhip so we had to find a different service.

Vendor Response

Jessica, thank you for leaving us a review. Glad to hear it's a daily use for you.

Replied October 2024

Tim C.

Verified reviewer

Higher Education

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

It's okay, with exceptions.

It's pretty easy except for the Contact List not being functional. I need to be able to import a list of contacts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use, but the Contacts List function doesn't work. I also need to be able to import a list of contacts and that seems to be a missing function.

Cons:

The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. The training shows how to use it, but the link doesn't work.

Reasons for switching to Text Request

The texting ability was removed or had some issues and we had to change to a service that was functioning.

Vendor Response

Tim, thanks for this review. Please reach out to success@textrequest.com to talk about your contact link.

Replied December 2024

Allison A.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Don't hesistate - switch to Text Request today!

It's been wonderful. We're really enjoying the service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can be logged into all of my centers and see their SMS messages in real time versus logging in to each individually. I am also really excited about improving our presence on Google with the Google Review feature. I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention don't get buried in new messages. I could go on and on - bottomline, we love Text Request!

Cons:

I would have liked more help in setting up our contacts and templates.

Reasons for choosing Text Request

It fit our needs better than the alternatives

Reasons for switching to Text Request

rigidity of managing a multi-center operation

Vendor Response

Allison, thank you for this review. You can reach out to success@textrequest.com anytime, and have them walk you through any steps.

Replied December 2024

THERESA L.

Verified reviewer

Law Practice

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Text Request Review

good - this platform works well for us and our team seems to catch on pretty quickly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like their customer service. Anytime I've had an issue, they are easily accessible, quick to respond, and always offer the best solution.

Cons:

As a newer company, there were a lot of issues to work through in the beginning. I think there are still some flaws to work out but they have improved a lot.

Reasons for choosing Text Request

seemed to be the best for our needs and budget

Reasons for switching to Text Request

Changed name from one company to another

Vendor Response

Thank you for leaving us a review. I'll let our customer success team know you appreciate them. When Zipwhip was bought, they shut down and we became the number 1 recommended replacement. Glad you picked us over the others.

Replied September 2024

Verified

Reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

It's A Great Way to Communicate

My overall experience, through the last few years, has been excellent. We did use it for everything for a few months when our integrated option failed us. We would export, copy and paste, and then customize all of our reminders and appointments for the next day to send as a group text to all appointments in that same time range. It worked for the most part, we just wanted to eliminate the part of having to export all of the data, then manually pull the numbers for those specific times, and create specific group messages out of those numbers on a daily basis. Too time consuming, once again not their fault.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The chrome extension is something I use on a daily basis, to click a number on a page and send a quick text to it, either reminding them to sign something, look at something or to simply communicate. The ease of contacting anyone that needs contacting is why we keep Text Request, as it's not our main source of customer interaction but it is by far the easiest and fastest. The separate dashboards with different numbers, for different users, or shared users (however you want to set it up) is another huge plus. One department can use one number, while another person has access to that plus their own if needed. Definitely scalable with growing companies.

Cons:

If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so it's really nothing that I can blame them for. We really have no choice but to use the integrated option because all others just fall at the wayside when needing to use the data we've already entered. Other than that, it's perfect for general daily use and to contact clients or customers quickly and efficiently, and keeping everything organized how you want it.

Reasons for choosing Text Request

Functionality, interface and price were what we were looking for, and what we found in text request.

Vendor Response

Thank you so much for this detailed review. Please reach out to success@textrequest.com and let them know the main program that you use.

Replied July 2024

Verified

Reviewer

Events Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

TextRequest a Huge Help for Our Business

Very valuable tool with ease of use and setup

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great tool for sales and communication for a small staff like ours.

Cons:

The group texting could be improved on ease of setup

Reasons for switching to Text Request

ZipWhip was going away so needed a new system

Vendor Response

Thank you for taking the time to leave us this review.

Replied June 2024

Ben S.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2024

Simple Solution for GREAT Communication

Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Text Request is simple to use and allows us to view our messages from multiple screens

Cons:

We have had some issue implementing the SMS chat feature into our website and that is frustrating

Reasons for choosing Text Request

I appreciated their customer service, cost, and ease of use

Reasons for switching to Text Request

Zipwhip was ending its service so we had to find another solution

Vendor Response

Thank you for leaving us a review. If you are still having issues with the SMS Chat widget, please reach out to success@textrequest.com

Replied May 2024

Showing 1 - 10 of 1193 Reviews

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Text Request 2026: Benefits, Features & Pricing

Overview

About Text Request

Text Request Screenshots

Text Request Pricing and Plans

Text Request Features

Text Request Integrations

Text Request User Reviews

Text Request Popular Comparisons

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