Text Request 2026: Benefits, Features & Pricing

Wondering if Text Request is right for your organization?

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Overview
User Interface
Pros and Cons
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
Integrations
User Reviews

Overview

Text Request

4.6

(1193)

FrontRunner 2026

Pricing

Starting at $59.00 per month

About Text Request

Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.

Wondering if Text Request is right for your organization?

Our SMS Marketing Software selection experts can help you in 15 minutes or less.

Text Request User Interface

Popular Text Request Alternatives

Main Product

Text Request

4.6

(1193)

Ratings Breakdown

4.58Ease of use
4.57Value for money
4.66Customer support
4.47Functionality

Pricing

Starting at $59.00 per month

Get Price

Alternative Product

4.7

(16278)

Ratings Breakdown

4.78Ease of use
4.73Value for money
4.30Customer support
4.55Functionality

Pricing

Available upon request

Get Price

Alternative Product

Viber

4.4

(4057)

Ratings Breakdown

4.56Ease of use
4.47Value for money
4.26Customer support
4.32Functionality

Pricing

Available upon request

Get Price

Alternative Product

4.7

(6404)

Ratings Breakdown

4.67Ease of use
4.65Value for money
4.29Customer support
4.58Functionality

Pricing

Available upon request

Get Price

Alternative Product

Weave

4.3

(666)

Ratings Breakdown

4.47Ease of use
4.10Value for money
3.92Customer support
4.29Functionality

Pricing

Available upon request

Get Price

Alternative Product

Sociocs

4.6

(118)

Ratings Breakdown

4.49Ease of use
4.51Value for money
4.50Customer support
4.48Functionality

Pricing

Starting at $20.00 per month

Get Price

Text Request Pros and Cons

We analyzed 1,193 verified reviews for Text Request to find out what actual users really think.

Select to learn more

Intuitive Platform Navigation Experience

Text Request offers a straightforward, user-friendly platform that makes navigation and daily tasks simple. Users find it easy to operate, with clear labels and intuitive controls that reduce the learning curve and help streamline communication.

Text Request Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Basic

$59.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Mass Texting
Message Templates
Payments
Unlimited Contacts
Unlimited Users

Starter

$139.00

flat rate, per month

Plan includes:

10dlc Verified Sending
2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Third-Party Integrations

Corporate

$279.00

flat rate, per month

Plan includes:

2-Way Texting
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge
Third-Party Integrations

Enterprise

$549.00

flat rate, per month

Plan includes:

2-Way Texting
API Access
Chrome Extension
Location Requests
Mass Texting
Message Templates
Payments
Scheduled Messages
SMS Chat
Text Merge

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Text Request Features

Popular features found in SMS Marketing
2-Way Messaging
Campaign Planning
Campaign Scheduling
Communication Management
Contact Management
Engagement Tracking
Message Personalization
Mobile Coupons
Reporting/Analytics
Scheduled Messaging
Shortcodes
More features of Text Request
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Automated Responses
Autoresponders
Batch Communications
Campaign Management
Canned Responses
Chat/Messaging
Collaboration Tools
Commenting/Notes
Customer History
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Employee Database
Feedback Management
File Sharing
Inbox Management
Interaction Tracking
Live Chat
Mass Texting
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
Newsletter Management
Personalization
Polls/Voting
Proactive Chat
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Role-Based Permissions
Search/Filter
SMS Messaging
Surveys & Feedback
Tagging
Template Management
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Video Conferencing
Widgets

Text Request Integrations

Shift4Shop

Clio

HubSpot CRM

Pipedrive

Square Point of Sale

Square for Retail

See all 9 integrations

Text Request User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.5

Rob S.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

Quality went downhill Focusing on wrong things

Previously 5

the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 5

Pros:

not much, they focus on changing security settings, and updates, but the updates don't address the problem, tech support says it's not an issue and they can't remote in or duplicate it, the fact that it doesn't auto refresh anymore, i have reported this and they cannot seem to fix it, if you get a message, it doesn't show unless you refresh, once you are in a thread with a customer, it will show on my phone through the mobile app, that's how i know to go answer them

Cons:

Reasons for switching to Text Request

different company was using it that i worked for, i like text request better

Lori J.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Text Request Makes us Happy!

So far, it's been great, easy onboarding, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the chrome extension, the payment capability and the support!

Cons:

We would love a way to track where our web leads are coming from through the web widget.

Reasons for choosing Text Request

They did not offer Chrome extension and the prices were higher.

Reasons for switching to Text Request

The cost was high and the support was not as timely as we would have liked.

Vendor Response

Lori, Thank you for taking the time to leave us a review. Please let success@textrequest.com know how you'd like to track leads.

Replied December 2024

Crystal C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2024

Very Easy to Use! Everything You Need!

Great support and ease of use is 100%!!!

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 4

Functionality

Previously 3

Pros:

Text Request is so easy to use. Everything you need is there. Templates, key words, notifications, multiple users, affordable, easy IT Support, sending photos/documents, able to quickly respond to clients, and send emojis!

Cons:

I wish it did not cut the character count in half just because I add one emoji to the message. That is really my biggest complaint. So not so bad lol

Reasons for choosing Text Request

The pricing was more affordable compared to most but, they also had an ease of use and no contract.

Reasons for switching to Text Request

Zipwhip was shutting down. Text Request has been very similar to zipwhip except with more perks :)

Victor W.

Verified reviewer

Insurance

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Why we use Text Request

Excellent experience so far. We haven't had to call for tech support at all. Very simple and easy to use interface. I highly recommend TR.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number.

Cons:

No particular problems that we have experienced to date.

Reasons for switching to Text Request

Zipwhip was going out of business or changing their platform and I googled other similar programs and found Text Request.

Vendor Response

Victor, thank you for leaving us a review. Glad you found us after Zipwhip

Replied September 2024

Dipanshu W.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2024

Best messaging software, must use!

I have been using Text Request for almost an year now, and the growth of my organization has risen to a great level just by applying different features of this software. Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great messaging software around the globe. Has many features including payments and even adding scheduled messages to our customers. I would recommend all my friends to use this, and my colleagues have already started using this application.

Cons:

Everything about Text Request is top notch, there is nothing to be corrected or improved. This application has solved messaging problems for many organizations effectively.

Reasons for switching to Text Request

Zipwhip was the company that shut down and opened Text Request. There were some features missing in that software which were added to Text Request when it was released. This was a great leap that impacted our organization in a positive way, efficiently.

Vendor Response

Dipanshu, thank you for leaving us a review. Please reach out if you ever run into any issues.

Replied August 2024

Daniel J.

Verified reviewer

Insurance

501-1000 employees

Used daily for free trial

Review source

Reviewed December 2024

Close but not there yet.

It was short; we found that though the price point was good, it lacked a lot of features of comparable tools out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy interface: you see all your texts in one place.

Cons:

Clunky, not easily organized, and a stand-alone system not compatible with our CRM

Reasons for choosing Text Request

Reputation was critical but wanted to be price conscious

Reasons for switching to Text Request

We were looking for a more cost-effective option

Vendor Response

Daniel, thank you for leaving us review. We do have a chrome extension that might make using it with your CRM easier. Please reach out to success@textrequest.com to talk about it.

Replied December 2024

Sean M.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Please add group texting!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sharing across multiple users is very convenient! And customer service is top notch, they are very responsive.

Cons:

I don’t like that I can’t do group chats in the same way I can with a cell phone. Sometimes I need to text with customers or employees as a group so they can respond back and see each others’ responses. Unfortunately the group text functionality in Text Request just sends texts to each person in the group individually.

Reasons for switching to Text Request

Being able to share a texting account with multiple people.

Vendor Response

Sean, thank you for this review. thank you for leaving a detailed CON. There are a few reasons why that is, mostly due to privacy. Thank you!

Replied November 2024

Roy B.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Text Review

Overall it works good. I would have liked to get the notifications if the tab was minimized

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to set up and use. I like that I could choose the display name

Cons:

that i could not keep the view I wanted. If I went to a message then went back it was at a different screen. Also I only got an alert if the tab was opened.

Reasons for switching to Text Request

Vonage was having issues with their sms system

Vendor Response

Roy, thank you for leaving us a review. Please reach out to success@textrequest.com and they can help you with notifications.

Replied December 2024

Samantha L.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2024