Bitrix24 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Bitrix24

4.2

(979)

FrontRunner 2026

Pricing

Starting at €61.00 per month

About Bitrix24

Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy-to-use platform – free for unlimited users.

Whether you're a small team or a growing business, Bitrix24 helps you to:

— Track leads and manage customer relationships with a built-in CRM
— Stay on top of projects and tasks with Kanban boards, timelines, and time tracking
— Communicate easily via team messenger, video calls, and shared calendars
— Create and edit documents, manage files, and collect e-signatures

Run marketing campaigns and manage customer interactions through email, calls, and WhatsApp
Bitrix24’s AI-powered assistant CoPilot helps automate routine tasks, write emails, analyze data, and suggest next steps, saving time and boosting productivity.

What makes Bitrix24 a great solution for businesses:

— Free forever for unlimited users, with access to core features and 5 GB storage
— No per-user fees – upgrade only when you need more storage or advanced tools
— Accessible anywhere via web, desktop, and mobile apps
— Scalable – grow your business without switching platforms or juggling tools

Over 15 million companies trust Bitrix24 to simplify operatio...

Bitrix24 Screenshots

Bitrix24 Pricing and Plans

Starting price: €61.00 per month

Free Trial

Free Version

Free

€0.00

flat rate, per month

Plan includes:

Support for Online Storage
Catalog Items
Contact Center Features
CRM
Website Builder
Tasks and Projects
Collaboration Tools

Basic

€61.00

flat rate, per month

Plan includes:

Drive
Online Store
Custom Support
24 GB Storage
1 Email Inbox per user
3 Sites- Knowledge Base Software
5 Pipelines

Standard

€124.00

flat rate, per month

Plan includes:

Marketing tools
Documents
100 GB File Storage
5 Email Inboxes per user
5 Knowledge Bases
90 Days of Data Retention
Unlimited Projects

Professional

€249.00

flat rate, per month

Plan includes:

Sales Intelligence
Automation
HR
Unlimited Knowledge Bases
Administration
Screen Sharing
Background Blur
Event Planning

Enterprise

€499.00

usage based, per month

Plan includes:

Multiple Branches
Scalability
Enterprise Packs
Unlimited Invoices
Website Widgets
IVR
Video conferencing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Bitrix24 Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of Bitrix24
Absence Management
Access Controls/Permissions
Accounting
Account Management
Activity Dashboard
Activity/News Feed
Activity Tracking
Ad hoc Reporting
Ad Optimization
Agenda Management
Agile Methodologies
AI Writing Assistant
Alerts/Escalation
Alerts/Notifications
Analytics
API
Applicant Tracking
Appointment Management
Appointment Scheduling
Approval Process Control
Approval Workflow
Archiving & Retention
Assignment Management
Attendance Tracking
Attendee Management
Audience Targeting
Audio Calls
Audio/Video Conferencing
Audit Trail
Auto-Dialer
Automated Attendant
Automated Quoting
Automated Routing
Automated Scheduling
Automatic Backup
Automatic Call Distribution
Autoresponders
Auto Update
Availability Management
Backup and Recovery
Bar Chart
Batch Communications
Batch Processing
Benchmarking
Benefits Management
Billable & Non-Billable Hours
Billing & Invoicing
Biometric Recognition
Blogs
Brainstorming
Bug Tracking
Business Intelligence
Business Process Automation
Business Process Control
Calendar/Reminder System
Calendar Sync
Call Center Management
Call Conferencing
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scheduling
Call Scripting
Call Transcription
Call Transfer
Campaign Analytics
Campaign Management
Campaign Personalization
Canned Responses
CAN-SPAM Compliance
Capacity Management
Case Management
Catalog Management
Channel Management
Chatbot
Chat/Messaging
Class Scheduling
Click Tracking
Client Database
Client Management
Client Portal
Client Tracking
CMS Integration
Collaboration Tools
Color Codes/Icons
Commenting/Notes
Commission Management
Committee Management
Communication Management
Computer Telephony Integration
Conferencing
Configurable Workflow
Confirmations/Reminders
Contact Database
Contact Management
Content Delivery
Content Ideas
Content Library
Content Management
Content Marketing
Content Publishing Options
Contractor Management
Conversation Intelligence
CRM
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customer Management
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Social Profiles
Customer Support
Customizable Branding
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Templates
Customization
Daily Reports
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Data Migration
Data Storage Management
Data Synchronization
Data Visualization
Deadline Management
Deal Management
Decision Support
Dependency Tracking
Design Management
Discount Management
Discussions/Forums
Distribution Management
Document Capture
Document Editing
Document Generation
Document Management
Document Storage
Donation Management
Donor Management
Drag & Drop
Drip Campaigns
eCommerce Management
Electronic Forms
Electronic Signature
Email Campaign Management
Email Distribution
Email Marketing
Email Templates
Email-to-Task Conversion
Employee Database
Employee Directory
Employee Engagement
Employee Management
Employee Photos
Employee Portal
Employee Profiles
Employee Recognition
Employee Scheduling
Event Calendar
Event Management
Event Scheduling
Event Triggered Actions
Exhibit/Vendor Management
Expense Tracking
Feedback Management
File Management
File Sharing
Financial Management
For AEC Industry
For Call Centers
For Cloud Phone Systems
Forecasting
For Financial Institutions
For Healthcare
For Insurance Industry
For iPad Devices
For IT Project Management
For Mac Devices
For Marketing and Advertising
Form Builder
Forms Automation
Forms Creation & Design
Forms Management
For Nonprofits
For Religious Organizations
For Sales Teams/Organizations
For Salons and Spas

Bitrix24 Integrations

Google Calendar

Integration rated 4.8 from 19 reviews

Google Drive

Integration rated 4.9 from 13 reviews

Gmail

Integration rated 4.8 from 11 reviews

Microsoft Entra ID

Microsoft Outlook

Apache OpenOffice

See all 72 integrations

Bitrix24 User Reviews

Overall Rating

4.2

Ratings Breakdown

46%

36%

12%

Secondary Ratings

Ease of Use

4.0

Value for money

4.2

Customer support

4.0

Functionality

4.3

Muna N.

Verified reviewer

Retail

Self-Employed

Used weekly for free trial

Review source

Reviewed January 2026

My experience with Bitrix24

There are many features and settings, which makes the platform feel complex and overwhelming for new users. It takes time to understand and use all the tools effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Bitrix24 now is that it brings many tools into one platform. Task management, CRM, and team communication are well integrated

Cons:

What I like least about Bitrix24 now is that it can feel overwhelming at first. There are many features and settings, which makes the learning curve a bit steep for new users.

Sven K.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

System IT und Marketing

We have now been working with Bitrix24 in a trial phase for about six months, currently with around 12 people. The system has since fulfilled its purpose and supports us well alongside our existing system. However, we have to do without some functions, which is not ideal. In the meantime, we have engaged a Gold partner who supports us from time to time. Unfortunately, his help is still limited on some topics. Although we are still in the trial phase, it looks like we will switch to Bitrix24 despite the limitations. The final decision is planned for the end of the year, and then we plan a complete transition.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have actually looked at many solutions, but Bitrix24 is unique in terms of price-performance ratio. Up to 100 licenses are already included in the Professional version.

Cons:

The support from the AI bot has actually been very poor and unhelpful so far. Unfortunately, the same can be said about the real support: up to now, not a single request regarding the functionality has been adjusted or resolved.

Reasons for choosing Bitrix24

The switch has not been finalized yet, as we are still in the testing phase. However, it is very likely that we will make the change if the current trend continues. The price-performance ratio also plays a crucial role in this decision.

Reasons for switching to Bitrix24

The main reason for the switch is indeed the price-performance ratio.

Vendor Response

Hi Sven! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. We're here to support your continued success and are keen to make your experience even better.

Replied June 2025

Brenna S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2023

a great way to communicate within a large nationwide company

Previously 4

Ratings Breakdown

Ease of use

Previously 1

Functionality

Previously 3

Pros:

I like that this is a one stop shop for me and my co-workers. I work for a company that is all across the US, we have multiple clinics in various locations. This is a great way to streamline all of our documents, protocols, guidelines, and is a great way for us to keep in contact with each other.

Cons:

I think that at times there are almost too many options for folders that it can be difficult to find what you are looking for.

Zaina K.

Verified reviewer

Real Estate

51-200 employees

Used weekly for free trial

Review source

Reviewed January 2026

Good for a small business that does not use a ton of app integration

The app was helpful but still a bit dated and clunky to use. We did not ultimately end up using this program and subscribing due to some technical errors with the program. It needs more work on their integration being seamless for the users.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Task automation makes daily work flow easier and in return saves my time to do more meaningful tasks with my time. You can integrate many other apps as well to make this even more efficient for your business, however some of them do not work or are out of date.

Cons:

The app sometimes crashes and forces a log out which can interrupt work flow. I have yet to contact customer support to have this resolved. Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Vendor Response

Hi Zaina. Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Replied January 2026

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed November 2025

A good all-round platform

My overall experience was positive. The platform met our needs for remote work connection, CRM, documentation, and more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a versatile platform with lots of functionality. The user interace was mostly intuitive and easy to use.

Cons:

I didn't find the CRM as functional as other CRMs I have used, but it was still sufficient for what we needed it for.

Reasons for choosing Bitrix24

It best met our overall needs and budget

Vendor Response

Thank you for sharing your positive experiences and constructive feedback on Bitrix24!

Replied December 2025

Remy C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

Bitrix24 is a All-in-One CRM platform that delivers

It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR & Employee Communications - Sales Management - Automations - Project Management - Website & Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.

Cons:

Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this.

Reasons for choosing Bitrix24

Value for money and functionality initially. The continuous development and integration of CoPilot has been a masterstroke from the Bitrix24 team.

Reasons for switching to Bitrix24

Starter CRM from HubSpot was decent, but Professional was such a massive leap in cost that it was unaffordable to scale up. Bitrix24 allowed much more scalability and included functionality that I required

Vendor Response

Thank you for such a creative and detailed review of Bitrix24, Remy! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Replied June 2025

Nonjabulo S.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Bitrix24 Review

My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps.

Cons:

What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out.

Reasons for switching to Bitrix24

I switched from Zoho CRM to Bitrix24 because I needed an all-in-one solution that combined CRM features with project management, team collaboration, and task tracking in one platform. While Zoho CRM was great for managing customer relationships, I found Bitrix24 offered a more complete set of tools that helped me manage both my sales processes and my team’s work in one place. Bitrix24’s integration of communication tools, file sharing, and task management made it easier to stay organized and collaborate with my team without needing multiple different apps.

Vendor Response

Thank you for sharing your valuable insights and experiences with Bitrix24. We're delighted to hear that the unified platform design of Bitrix24 have met your expectations, making it easier for you to manage various aspects of your business in one place.

Replied January 2025

ITORO E.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Bitrix24 is a 5-star Software

I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bitrix24 is an all-inclusive workspace software. Most interesting feature for me is CRM

Cons:

nothing to dislike about bitrix.24 it surpasses all other related software

Reasons for switching to Bitrix24

Bitrix24 offered more value and ease of use as compared to Trello

Vendor Response

Thank you for sharing your valuable feedback on your daily use of Bitrix24. It's great to hear that our platform plays a crucial role in your project management, reports, communication, and overall functionality within your organization. We look forward to continuing to support your business's growth and success.

Replied January 2025

Amir H.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed May 2025

Great if you are linking sales to projects.

It was ok. I managed a number of projects with it while linking it to our sales department. It was good because we didn't have to jump from one software to another.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has both traditional and agile tools. You can have a Gantt chart as well as Boards and so on. It also combines projects with CRM, which is great for many project-based companies.

Cons:

It is a bit too complicated to use. It is not as intuitive as similar software applications in the market. While it is powerful, it is a bit confusing.

Reasons for switching to Bitrix24

Trello was easier to use and free of charge for most of the features needed.

Vendor Response

Hi Amir! Thank you for sharing your valuable insights and experiences with Bitrix24.

Replied May 2025

Aaron S.

Verified reviewer

Computer Software

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2026

i like Bitrix24 because of its collaboration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM. It can be useful if you want everything in one place.

Cons:

There are many collaboration tools available, including chat, tasks, and file sharing. It’s helpful for keeping conversations and work centralized, especially across departments.

Vendor Response

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aaron!

Replied January 2026

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