RealPage IMS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RealPage IMS

4.5

(79)

Pricing

Starting at $1,000.00 per month

About RealPage IMS

Investor Management Services is a cloud-based platform, which assists real estate investment firms with customer relationship and document management. Key features include distribution workflow, investor dashboard, request tracking and email templates.

The application enables users to store contact information, create investor profiles and monitor asset type preferences, regional preferences and investment criteria for multiple clients. Team members can use the waterfall calculator to create rule-based workflows for distribution calculation and export NACHA files to process payments. Additionally, investors can access the dashboard to view real-time investment positions, historical distribution data and customizable performance metrics.

Investor Management Services comes with a mobile application for Android and iOS, which allows investors to share documents and view project information. It is available on monthly subscriptions and support is provided via phone, email and live chat.

RealPage IMS Screenshots

RealPage IMS Pricing and Plans

Starting price: $1,000.00 per month

Free Trial

Free Version

Basic

$1,000.00

per month

No plan information available

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RealPage IMS Features

Popular features found in Real Estate CRM
Campaign Management
Client/Property Matching
Contact Database
Document Management
Email Marketing
Lead Capture
Lead Nurturing
Referral Tracking
Reporting/Analytics
Segmentation
Workflow Management
More features of RealPage IMS
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Audit Trail
Benchmarking
Cash Flow Analysis
Client Management
Client Portal
Communication Management
Compliance Tracking
Contact Management
Contract/License Management
Critical Date Alerts
CRM
Customizable Reports
Data Import/Export
Data Visualization
Deal Management
Document Storage
Electronic Signature
Fee Management
File Sharing
For Brokers
For Investment Advisors
For Investors & Traders
For Property Managers
For Real Estate
Fund Management
Interaction Tracking
Investments Tracking
Lead Management
Mobile Access
Modeling & Simulation
Performance Metrics
Portfolio Management
Portfolio Rebalancing
Real-Time Notifications
Reporting & Statistics
Risk Management
Self Service Portal
Strategic Planning
Task Management
Third-Party Integrations
Transaction Management
Visual Analytics

RealPage IMS Integrations

Google Analytics 360

Rent Manager

Gmail

Google Maps

Mailchimp

Docusign

See all 7 integrations

RealPage IMS User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

24%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.6

Functionality

4.3

Travis W.

Verified reviewer

Real Estate

Used daily for less than 2 years

Review source

Reviewed April 2018

Very user-friendly. Helps us consolidate our many systems

Consolidating our existing systems and platforms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Layout is easy to use, especially for investors. The visuals and charts make it simple for our clients to track their distributions and see what projects they are invested in.

Cons:

Customization is limited. We would like to have more custom reports generated and more integrations with other large software such as Infusionsoft, Parsey and Zapier.

Nicole F.

Verified reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2021

Our Investors Love It

Overall, the customer service and product have been outstanding and we have had a great experiencing using the product and our investors love it as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to fund and have investors fill out the esignature agreements and have that connect with the investor portal side, is so helpful and a great time saver. Our investors are able to have more access to their investments. IMS saves us so much time on the administrative side as well because of how great the CRM features are, how we can bulk upload K-1s, and distributions and easily email our investors. IMS has really help streamline our operations.

Cons:

I did feel like the implementation process was a lot of work with putting our data in a format that could be uploaded to IMS, but after that hurdle was overcome-- it was mostly smooth sailing. There are some features that have been glitchy or could use a little work, but on the grand scale, IMS is always updating and improving and adding features, so many of our concerns have been taken care of over time just because of platform upgrades/updates.

Reasons for choosing RealPage IMS

We like the price as well as the functionality.

Reasons for switching to RealPage IMS

The other product was in the process of being built and was not fully developed and we were never able to get the product operational for investors.

Tommy H.

Verified reviewer

Real Estate

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2024

Falling behind on features

It was a good platform for our first foray into an investor portal, but the missing features quickly made it difficult for us to continue staying with the same platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface for our investors was simple and easy to use. The features that the portal did have were intuitive as well.

Cons:

There were just a lot of missing features like the ability to collect ACH payments within the portal and the ability to seamless verify our investors' accreditation statuses. The IMS team didn't really seem interested in building these features that their competitors are starting to offer.

Rob K.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

IMS Review

Overall, IMS is a good product. Though it has its limitations, we are overall satisfied with its performance. They are constantly working at becoming an excellent product/service, but they have a little ways to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the support has a pretty quick turn-around and can usually answer all of my inquiries. I like that there is an email functionality embedded and that investors are generally able to retrieve their documents on the portal seamlessly. I like that they are always looking to improve the system and use feedback well.

Cons:

The customization is limited. Certain metrics that we have repeatedly asked for were not implemented. IMS refused to give us a customizable Investment Summary to deliver to our investors. The Investment Summary Statements were one of the main reasons we were excited to use IMS, and the customization of the statements again fell short of our expectations, so we needed to implement a third-party vendor who could grant us our Summary requests.

Reasons for choosing RealPage IMS

I joined the company and IMS had already been (somewhat) implemented, so I ran with it.

Nick C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Love our IMS Portal!

Great product! We reached out to other operators in the real estate syndication business and they said this is one of the top portals to use for investors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for us as admins and for our investors. We have had several compliments on how easy it is to find info about their investments and the documents associated with them. We also love the ability to have our investors do online signatures, very quick and easy.

Cons:

So many features it may take some time before we learn what they are and how to use them, which is a good thing!

Reasons for choosing RealPage IMS

IMS has more users, bigger company so I know the support will be around for a long time. IDR was run by one guy and a team of VAs. While the IDR product offers more customization, that didn't really add value to us, plus it was more expensive!

Brett H.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Great customer service, easy to use!!

Overall, very happy that we moved over to them because it has saved us a lot of headaches and time with managing our capital partners...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the efficiencies and time that it saves. It also helps us to be more process oriented and in control of our touch points with investors. The software is constantly being improved and bugs are quickly fixed. Very happy with the responsiveness and engagement from customer service and our account rep! The new portal is much more design forward and it really blends in nicely as a white-labeled back end software tied to our existing website.

Cons:

I didn't like that there were still some bugs to work out (which to be clear have been fixed) and there were some fixes that needed to occur after we initially adopted it. I didn't like the earlier design options since we were trying to blend it seamlessly into our branding and "look". Fortunately, improvements and fixes are always occurring and IMS has been great to work with.

Reasons for choosing RealPage IMS

IMS had what we needed but not what we didn't (and didn't feel compelled to pay for). It was simple and affordable for our small but growing operation.

Shaye W.

Verified reviewer

Investment Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

great software that is constantly getting better

It allows me to run lean and steam lines some of the most important back office components of my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has allowed me to run my business without hiring a single coder or developer. The IMS support team is always helpful and great at passing on feedback to their development team. New features are consistently being added and existing ones are always improving.

Cons:

There can be a bit of a learning curve but IMS-U as well as the support team is always helpful.

Reasons for choosing RealPage IMS

IMS was willing to be a lot more flexible and I felt like they understood my business more

Robert A.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed May 2021

IMS Bugs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the functionality of having an org chart as part of the build. the visual helps.

Cons:

the system feels cumbersome. it takes a lot to build things out. recently there was/is a bug in the "commitment" feature which rendered it useless. as our company grows this is a critical feature and with it being non-functional it severely diminishes the benefit of IMS to the point of looking at other options. The commitment did not "push" new investors to complete their profile information as it was in the past, or should be and is through other streams within IMS. this resulted in new investors signing blank forms and the entire process having to be rebuilt, and redone. It made our company look very inexperienced in front of our new customers.

Reasons for choosing RealPage IMS

pricing and referrals., waterfall functionality at the time was better than juniper square.

Scott B.

Verified reviewer

Real Estate

Self-Employed

Used monthly for less than 12 months

Review source

Reviewed December 2019

Great CRE Investor Portal

We are using IMS for investor reporting, secure document delivery and capital raising for new investment opportunities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are a small commercial real estate investment management company that focuses on value-add real estate deals for qualified investors. We needed a platform to enhance the investor experience and provide transparency to the operations of our investor's assets. IMS has worked very well in doing just that. In addition it offers the functionality of creating efficiency in future capital raises. We are very happy with our decision to go with IMS.

Cons:

The setup of investors and assets in IMS is a touch cumbersome, but once uploaded and complete this is not an issue. This may also be a function of our small size and our lack of any in-house IT or admin personnel. This process was handled by the principal of the firm (me), who has limited technical background. The fact that we are able to get through the installation and upload process with only minimal problems can be considered a positive.

Reasons for choosing RealPage IMS

Cost and a better platform for us as a start-up investment management company

Christopher B.

Verified reviewer

Real Estate

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed December 2020

Looks good but has fundamental failures that impede our operations

I'm going to be taking a good hard look at Juniper Square in 2021.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The aesthetic and ability for our investors to have a reputable platform to access investment performance information.

Cons:

Every time we have a simple transfer of equity it completely throws off our waterfall calculations. We've addressed this numerous times with no meaningful resolution or explanation, and the longer it continues the more the problem compounds.

Reasons for choosing RealPage IMS

At the time it seemed like a more cost effective solution.

Reasons for switching to RealPage IMS

Because Realpage's original investment management platform had no investor facing functionality and was extremely antiquated.

Showing 1 - 10 of 79 Reviews

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