RealPage IMS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RealPage IMS

4.5

(79)

Pricing

Starting at $1,000.00 per month

About RealPage IMS

Investor Management Services is a cloud-based platform, which assists real estate investment firms with customer relationship and document management. Key features include distribution workflow, investor dashboard, request tracking and email templates.

The application enables users to store contact information, create investor profiles and monitor asset type preferences, regional preferences and investment criteria for multiple clients. Team members can use the waterfall calculator to create rule-based workflows for distribution calculation and export NACHA files to process payments. Additionally, investors can access the dashboard to view real-time investment positions, historical distribution data and customizable performance metrics.

Investor Management Services comes with a mobile application for Android and iOS, which allows investors to share documents and view project information. It is available on monthly subscriptions and support is provided via phone, email and live chat.

RealPage IMS Screenshots

RealPage IMS Pricing and Plans

Starting price: $1,000.00 per month

Free Trial

Free Version

Basic

$1,000.00

per month

No plan information available

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RealPage IMS Features

Popular features found in Real Estate CRM
Campaign Management
Client/Property Matching
Contact Database
Document Management
Email Marketing
Lead Capture
Lead Nurturing
Referral Tracking
Reporting/Analytics
Segmentation
Workflow Management
More features of RealPage IMS
Access Controls/Permissions
Accounting
Activity Dashboard
Activity Tracking
Ad hoc Reporting
Alerts/Notifications
Audit Trail
Benchmarking
Cash Flow Analysis
Client Management
Client Portal
Communication Management
Compliance Tracking
Contact Management
Contract/License Management
Critical Date Alerts
CRM
Customizable Reports
Data Import/Export
Data Visualization
Deal Management
Document Storage
Electronic Signature
Fee Management
File Sharing
For Brokers
For Investment Advisors
For Investors & Traders
For Property Managers
For Real Estate
Fund Management
Interaction Tracking
Investments Tracking
Lead Management
Mobile Access
Modeling & Simulation
Performance Metrics
Portfolio Management
Portfolio Rebalancing
Real-Time Notifications
Reporting & Statistics
Risk Management
Self Service Portal
Strategic Planning
Task Management
Third-Party Integrations
Transaction Management
Visual Analytics

RealPage IMS Integrations

Google Analytics 360

Rent Manager

Gmail

Google Maps

Mailchimp

Docusign

See all 7 integrations

RealPage IMS User Reviews

Overall Rating

4.5

Ratings Breakdown

68%

24%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.6

Functionality

4.3

Jason B.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed April 2018

Good functionality, need to spend more time learning about it.

Investor relations is no longer a position you need to higher someone for, just add about 20-30 minutes to an existing employee's day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the layout, the color scheme, ease of use/access for investors to check in on assets, ability to update information quickly.

Cons:

We do value add properties so the ability for investors to see progress photos for each property would be good. I can only use 1 photo as the main photo for the investor to see while I take around 30 progress photos a week.

Jennifer W.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Excellent Data

Due to the data captured in IMS, we are able to more easily provide data to our CPA for K-1 production. This has reduced the spreadsheets we would otherwise have to maintain. The functionality available for investors to complete Subscription Booklets online and obtain proof of Accreditation via VerifyInvestor has also been a huge improvement for us and our investors and has allowed us to raise as much as $27MM in equity in one month (fully complete/accurate paperwork; fully funded). In addition, the type of data we are able to collect at the CRM Contact level as well as at the investing entity level has helped us market to our investors appropriately whether we are doing a 506(b) or a 506(c) type of deal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In looking at several products, the most important aspect for me is data. Is the type of data that I need to be able to search on or analyze later available for data capture? I look at functionality next. For us, IMS provides the best data out there for a company who raises Private Equity (we focus on Multifamily real estate). Although the user interfaces and functionality have not been as slick as some of the other products we have seen, upon deep review of those other products, they just do not collect the level of data we need them to. IMS has also been working to makeover their UIs to make them more intuitive and streamlined from a functional perspective. One of the other strengths in this software that I love is that IMS tends to build functionality where, as a sponsor, you can turn certain data or functionality on or off if it doesn't work for your company's processes/procedures. This provides flexibility that allows their multiple sponsors to handle certain processes and displays differently based on their specific needs. I have not seen this offered on other tools to the degree it is available on IMS. This is a great strength in this tool and huge win for the multiple sponsors.

Cons:

In the past one of our biggest issues we ran into was functionality deployed that was not fully tested or where existing functionality was not fully regression tested. As a result we would run into bugs. However, this has changed dramatically in the past year. IMS is really taking care to fully test what they deploy.

Ricardo B.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Smoke and Mirrors

We present a much better face to investors, looks professional. They don't have to know that the nuts and bolts of the software are not really there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The portal our investors see is awesome, looks very professional.

Cons:

However, the back office (calculating waterfalls, signing and updating documents) does not work as advertised and we have to do it all manually as before and upload it. It does look a lot better than before, investors have all their info in one place - but the time savings and automation we expected are not there.

Reasons for choosing RealPage IMS

Price (big mistake)

Vendor Response

Hi Ricardo, Thank you for taking the time to leave a review. We appreciate your feedback and are constantly working to improve our platform to accommodate a wide variety of models both typical and atypical. We'll be sure to share your feedback with our Product team. Best, IMS Review Team

Replied August 2021

Dan C.

Verified reviewer

Real Estate

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed February 2019

Great tool to for both internal and investor facing purposes

Aside from all the pros mentioned, the experience has been very positive. The support team are very responsive and happy to assist quickly and however they can. Investors who choose to utilize the software like it and believe it adds another layer of professionalism to our investments. Looking back, I do wish I had understood the system more when initially getting our investments uploaded, as I had to end up going back and re-doing many of them, but IMS has grown since our initial partnership with them (I believe we were one of the earlier companies), and I assume the process is more transparent and streamlined. Some of the options/characterizations of the data you provide initially may seem innocent, but can actually have an affect on waterfalls, presentation of data within IMS, etc. I implore new users to maybe get one investment fully up in IMS and learn the system before continuing with the rest of their portfolio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Internal Facing: This software provides great internal tools for investment managers to track, promote, and analyze past, current, and future investments. While investment information is kept previously in internal accounting software and Excel files, IMS provides a centralized and efficient platform to track investments and distributions. The waterfall function is very useful in calculating actual distributions to be sent out immediately, and to run "what-if" scenarios for future sales. The document feature allowed you to keep all documentation online for each investor and investment. It is very easy to review investment and distribution history at any level in the LLC structures - whether between two equity partners, or a large group of individual investors. Investor Facing: Allows investors to track their investments like you would log on to an online bank account. Uploaded documents for investors can be sorted by category and/or investment.

Cons:

While there is a bulk upload option through the support team, it would be useful to be able to run it internally and for more items than just K-1s. Can be tiresome sometimes uploading individual documents within a large investor group. Still run in to some complications with changes to an existing equity struture. We have been granted the internal power now to make adjustments, but sometime it can still be easiest to just delete a project and re-build from scratch. When this is to be done, investors/investments must be deleted one by one at each level, and once done, any subsequent documentation is also deleted and must be re-uploaded.

Maureen C.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 6 months

Review source

Reviewed April 2019

IMS Investor Portal

We had a very manual process quarterly which consisted of updating our allocation sheets in Excel, preparing our investment analysis in Word/Excel, and the mail merge process to send out the package to the investors. This product enabled us to automate our process and have a portal which consists of everything investor-related (from historical information, such as quarterly investor reports and K1s, to having a list of current and potential investors which will enable us to email when a new investment opportunity arises). Overall, I would highly recommend this product. The time we save quarterly along with the investor management, reporting, and analysis we gained from this product is priceless!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The IMS product has been intuitive from the get-go. My superior and I were impressed with the initial demo and pricing of the product. It was an easy decision to go with IMS! We were fortunate to have been appointed a great implementation manager and the implementation process went smoothly (even though we encountered issues with some of the distribution amounts and ownership percentages, but representative was very responsive and supportive in a daily and timely manner). Customer Support have been helpful so far with some of the password reset, login issues, and K1 upload.

Cons:

There are some missing features specific to our company such as having custom tags in creating Custom Email and Statement Templates (right now the selection is only First Name, Last Name, Legal Name, and Prefix), which make it hard to personalize our communication with our investors. We also think a bulk printing feature would be helpful when we print out our quarterly investor statements. Lastly, it would be beneficial if it was made possible to send out email notifications when a K1 document has been uploaded (one of our investors have mentioned this to us as well prior to us having to manually email out investors with this notification).

Angie S.

Verified reviewer

Real Estate

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed May 2020

Great system once you learn to use it.

Excellent experience overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In terms of implementation the process was fairly easy. We had few years of data that IMS uploaded in matter of hours. Once implemented, we had few hiccups with the full capabilities of the system; however, IMS did a great job creating learning tools to help with functionality questions. [SENSITIVE CONTENT HIDDEN] served as our relationship manager. He is very knowledgeable and helped us to align our business needs with the system's capabilities. Uploading K1s and monthly reports is extremely easy and fast. Also, the system allows the creation of monthly and quarterly reports which it has been a fantastic tool to maintain investors informed. The ability to create email campaigns based on deal or as a portfolio is a great advantage the system offers. I would say this is one of the tools we use the most when communicating with investors

Cons:

IMS integrates with few accounting systems; unfortunately, Entrata is not in the list of integrations yet. Can't wait for the integration to facilitate data transfer.

Gabby V.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

Great Product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The most useful feature is using the waterfall and distribution batches. You simply input all the investors, tell IMS how to split the distribution and then it calculates everything for you. It also generates a NACHA file which makes it easy to give to the bank and actually distribute the cash. It made our distribution process so much easier. It is also easy to create projects and have everything organized and in one place.

Cons:

We've used the eSignature Templates multiple times and it makes the signing process for investors a lot easier; however, we use some of the documents for each project we have and it would be nice to be able to copy the eSignature Template on our end and be able to use what we've already done instead of having to create and code a whole new template.

Verified

Reviewer

Real Estate

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

A true game changer for our business

Huge time savings through automation of many investor-related processes. We are able to have staff focus on higher-level analytical as a result. Investors love all-in-one nature of the platform and really like the UX.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From day one we have really liked ACH distributions, waterfall calculations, CRM/email campaigns. We are very excited about the investor statements and capital call features.

Cons:

We were very early clients so the functionality at the beginning wasn't as robust in the beginning as it is now. They are excellent about getting client input as they roll out new features.

Michael P.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

IMS - Excellent Investor Platform

IMS has helped us communicate much more efficiently with our investors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have used IMS for 2 years or so and we have enjoyed working with IMS and their entire staff. The system gave us an affordable, efficient and very robust way to keep track of (CRM) our investors, raise money, make distributions, and communicate with our 100 plus investors.

Cons:

I do not have any negatives to report regarding IMS.

Travis P.

Verified reviewer

Real Estate

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed March 2019

Step

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to effectively track and communicate investment performance in a professional manner. IMS is continually improving their platform meeting our expanding project and investor needs.

Cons:

We don't have any complaints as customer service has been responsive and thorough.

Showing 1 - 10 of 79 Reviews

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