Pega Platform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Pega Platform

4.4

(16)

Pricing

Pricing available upon request

About Pega Platform

Pega platform is a business process management software that helps organizations improve customer loyalty, generate new business, and enhance productivity. The platform is modular and customizable, enabling businesses to select components relevant to their particular operations.

Pega platform enables managers to gain insights into the performance of applications and teams via reports and analytics. It also supports integration with various third-party applications.

Pega Platform Screenshots

Pega Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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Pega Platform Features

Popular features found in Business Process Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Collaboration Tools
Data Import/Export
Document Management
Drag & Drop
Reporting/Analytics
Task Management
Third-Party Integrations
Workflow Management
More features of Pega Platform
API
Business Process Control
Code Development
Connectivity Management
Device Management
Process Modeling & Designing
Rules-Based Workflow

Pega Platform User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

31%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

4.1

Functionality

4.4

Sai Prasanth K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2023

Overview of Pega Platform

It is a low-code platform to build and deploy the application into the cloud using AWS cloud.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the Pega Platform because it is easy to develop an application with minimum knowledge of coding. Pega provides different frameworks in which we can select the framework based on our requirements. Pega provides OOTB features which makes our work easy and simple. By having basic knowledge of case management we can easily develop an application that can be converted into Android and IOS applications. The debugging tools provided by Pega help me to track and debug the issues using tools like Clipboard, Tracer, PAL, etc.

Cons:

For most of the issues, we find solutions in the Pega Community but for some issues, there are no solutions and the incident tickets are closed. As Pega releases new updated versions the old applications built on lower versions need to be upgraded then some issues are introduced as some rules are deprecated.

Ravi K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed January 2025

Best BPM tools in terms of customizations and integrations

Overall, Pega is one of the best low-code tools in the market, although it has been a little on the expensive side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about Pega is its customizations and ease of integrations. There are endless number of customizations that Pega offers for your business workflows and processes. Integration is also pretty user-friendly and intuitive and we have been able to achieve all of this with very less code.

Cons:

The documentation can be improved for developers who are new to the platform since it is very overwhelming in the beginning. Academy courses can also be more detailed and contextual.

Sri Greeshma A.

Verified reviewer

Computer Software

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed September 2022

No code software

It's a solid software. It is robust and can be easily deployed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Application development is very easy. It's drag and drop UI components helps to build frontend forms and simultaneously customize the backend with a click.

Cons:

It's can be slow. Since there's a lot of backend processing, it would take a couple of seconds while dragging and dropping UI components

Joshua C.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed January 2025

PEGA dispatch system

User friendly systems used for dispatching drivers for daily runs. Works good and is easy to use. Does not crash often, runs well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Handles all dispatch tasks.

Cons:

Often refreshes automatically, but this can be shut off in the settings.

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Best Low Code Application Development - PEGA - Business Process Management Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have been working on Pega for 5 years, and it has everything except to customize and develop applications. Pega is a low-code platform that we developed the application and has many huge features for building complex applications. Features like drag-and-drop options and UI are amazing features to get the best outcome.

Cons:

Nothing to dislike about the Pega Platform. It is an amazing platform for developing the applications

Chirag V.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Multi platforms with Pega

Overall experience with Pega platforms is great. Headless pega is also in demand due its simplicity and ease of use. Customer support is also very good as compared to other platforms.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A lot of functionalities are present in a single platform. Very easy and simple to use. Integration with other platforms is hassle free.

Cons:

Creation of UI interface in Pega needs improvement. PDF formatting and creation is not so easy.

James H.

Verified reviewer

Used weekly for less than 2 years

Review source

Reviewed April 2018

Useful platform to move business processes to functional solutions

Reduced development time, streamlined testing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a platform designed to move from properly captured business processes to functional software solutions. The inclusion of mobile services makes it easy to prototype working solutions and produce functional systems with less overall development time. Their depth and breadth of supported processes makes developing systems more likely and less reliant on needing to go "outside the box" to produce fully functional systems

Cons:

Like every platform of this type, not every process required in every situation is covered. When that occurs, there needs to be a way to "color outside the lines" to produce fully functional solutions. The ability to do that exists here, but as is the case with most platforms of this type it is not as intuitive as you would like it to be

Verified

Reviewer

Computer Networking

10000+ employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Out of the Box Workflow Solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform provides a nice, off the shelf workflow solution. It's flexible to suit a variety of implementations. It's robust, easy to learn, and is bug free. There's an activity log which records all actions taken.

Cons:

The user interface is not flashy. Customizing will require a bit of testing.

Verified

Reviewer

Banking

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Pega 7

You can easily design analysis and design with business owners.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used Pega 7 software to develop new processes and improve our processes.You can easily design analysis and design with business owners.

Cons:

To use the app you need your training lane and it takes some time to lear

Reasons for choosing Pega Platform

As a result of mutual evaluations, application functionality, support, was preferred because of the prevalence of worldwide use

Hari Sankar R.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Digital process automation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's has 100% automation process using PEGA technology + Process + Human Simple case management that gives usability If you don't provides the services(web or http) also you can use the Robotics It's take very less time to develop a particular process Salesautomation + Pega + Robotics will gives hand to hand process development

Cons:

It's very difficult to contact support team for small companies its very difficult to purchase Not all PEGA software doesn't come with PEGA license like PEGA robotics If you provide end to end process to a customer easily you can use the PEGA because PEGA is combined with AI+DevOps+Process+Robotics+CRM

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