AccessE11 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AccessE11

4.8

(6)

Pricing

Pricing available upon request

About AccessE11

Transform your municipality with AccessE11! Our state-of-the-art, cloud-based software is tailored specifically for small and medium-sized municipalities, and guarantees to simplify your issue management procedures, enhance analytics reporting to stakeholders, and strengthen your relationship with citizens.

Bid farewell to tiresome and manual issue management processes. With AccessE11, you can oversee resident complaints, service requests, and code enforcement violations in real-time, resulting in faster resolution times and more satisfied citizens. Our easy-to-use platform facilitates smooth communication between citizens and staff, ensuring that everyone is kept up-to-date on issue progress.

Furthermore, with AccessE11, you'll have access to in-depth analytics reporting, empowering you to make informed decisions that optimize your municipality's performance. By recognizing trends and patterns, you'll be able to tackle issues in a proactive and efficient manner, reducing costs and improving service delivery.

By adopting AccessE11, your municipality can bridge the gap between staff and citizens, allowing you to foster stronger relationships and build trust. By providing citizens...

AccessE11 Screenshots

AccessE11 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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AccessE11 Features

Popular features found in Public Works
Alerts/Notifications
Billing & Invoicing
Compliance Management
Customer Database
Data Import/Export
Document Management
Equipment Maintenance
Inventory Management
Job Costing
Mobile Access
Project Management
Service Request Management
More features of AccessE11
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Assignment Management
Audit Trail
Case Management
Client Portal
Code Enforcement
Commenting/Notes
Communication Management
Contact Management
Customer Complaint Tracking
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Document Storage
Drag & Drop
Email Management
Email Templates
Employee Management
Forms Management
Geographic Maps
GIS Integration
GPS
Historical Reporting
Interaction Tracking
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
Multi-Channel Communication
Multi-Location
Performance Metrics
Prioritization
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Records Management
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
SMS Messaging
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Tagging
Task Management
Task Progress Tracking
Third-Party Integrations
Ticket Management
Workflow Management
Work Order Management

AccessE11 Integrations

Mailchimp

Twilio

AccessE11 User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

5.0

Value for money

4.8

Customer support

5.0

Functionality

4.3

Have you used AccessE11 and would like to share your experience with others?

Rox-Anne H.

Verified reviewer

Government Relations

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Working With AccessE11

Over the last 2 years, we have worked with the AccessE11 team on multiple issues which have been rectified. Here are some of the example of changes we made: 1. Merge contact which was created due to same contacts being created twice. As an Administrator, we can merge the two. 2. We asked to attach audio and video files to cases. 3. All case office BASIC USERS (Staff USER) can only see cases assigned to them and will never see other cases except the one you assign to him. 4. If you attach a picture to a file, after you save the case, you can hover over the icon and it will open the picture in a window to view. 5. A “Note” section had been added to the bottom of contacts so if you would like to keep notes on a person (by-law) you can add them to the contact. This will stay with the contact even if the resident moves! It allows for internal and secure notes, similar as in case work. 6. The over run on the PDF print of cases have been fixed. 7. The filter option on the top right corner of the dashboard have been modified to change the graphs. 8. You can hide the card view on the dashboard summary view, by clicking on the hide card Icon beside the card. 9. The system remembers your settings in the dashboard on any computer you log into. 10. Import function to create spreadsheets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive, easy to use, great support, fantastic on-boarding staff, excellent knowledge base. We use it daily to receive, resolve and report on issues that are of concern to the residents we serve. We love how easy it is to customize to meet our municipalities specific needs. The mobile app allows our multiple Departments and field staff to manage cases in real time and on the go, saving time for staff to manage and report on issues, translates into real savings for the municipality. Visibility into the issues relevant to our residents allows us to make decisions that will truly benefit our community.

Cons:

Graphics are not customary to case categories - search function on case page is difficult to find cases (easier in contacts/address then go to that contact/address's cases).

Kaila Z.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Access E11 Checks All of the Boxes for a Complaint Management System

The Town of Arnprior has had an overall positive experience with Access E11

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Town of Arnprior was looking for a way to improve our complaint and request for service management, of both internal and external requests. This was necessary to provide residents with better overall service and response time, as well as to provide staff with an organized approach to handling daily requests. Access E-11 has checked all of the boxes, when it comes to the needs of complaint and request for service management, for our municipality. The Town of Arnprior has been using the Access E-11 System for a brief period, and are very happy with the system and company overall. The staff are friendly and responsive. From the initial set-up, to the rollout, and now implementation of the Access E11 platform, the process was seamless. The information from our previous system has been entered, and now all of our complaints and requests are listed in one place. It is great to have all of the citizen and internal request information easily accessible, as well as have the ability to track any actions taken. The Town of Arnprior also utilizes the web form and app functionality of the system, which are working well for the public to be able to submit requests. In addition, staff use the Access E-11 App to access the system from their other devices (tablet, phone, etc.), when they are unable to be in their office. Overall, the Town of Arnprior is very happy with the Access E-11 System and service we have received from their staff, thus far.

Cons:

Access E-11 has already reached out with updates being made to the system to enhance and add further functionality. The system is working great at this time.

Kim H.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Excellent CRM Software for Tracking, Housing and Reporting

We were receiving service requests to every email in the organization. AccessE11 minimizes duplicity of response and service and helps us to allocate resources and time to each request appropriately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That all service requests can be housed in one location. All departments involved can access and input any applicable information right into a case for tracking and reporting purposes.

Cons:

Nothing---all aspects of the software were easy to understand and customize to our needs.

Reasons for choosing AccessE11

It was time to move forward with a tested software for Municipal Service Requests-AccessE11 ticked all the boxes.

Nancy-Ann G.

Verified reviewer

Law Enforcement

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Web Base mobile access

I love the mobility of the system. It enables me to be more productive and more efficient in filing my notes instantly. The support from the staff is incredible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mobile Access. I am on the road and can upload pictures and dictate notes directly into my case file. I love the reminders for overdue files.

Cons:

Nothing. I am not technically challenged but not technically genius either. This is very user friendly.

Matt S.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

Customer Request Management Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Municipality of Meaford has been using AccessE11 since late 2019. We're delighted with the functionality that the system has, and how much it has improved our ability to track and monitor customer service responses, as well as develop internal workflows. Implementation was very simple, and the AE11 team are incredibly easy to deal with and very responsive to any queries. I genuinely don't know what the Municipality would have done if we had not implemented AccessE11 before the COVID emergency.

Cons:

AccessE11 could be improved with some more automation of workflows based on case type. However, I know this is in the workplan as the software continues to develop.

Jason L.

Verified reviewer

Government Administration

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed February 2020

Making the Case for Access E11

As an application integrator, it is my job to work with software vendors from all over the world on all kinds of tasks with various requirements. The team at Access E11 stood out amongst this crowd by going above and beyond to make the transition and implementation painless and efficient. If you are looking for a vendor that acts more like a partner, Access E11 is a great choice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost Ease of implementation Design Dashboard Email workflows

Cons:

Only available via Cloud Some useful features are still in development

Reasons for switching to AccessE11

Lack of features, no workflows, better tracking and auditing

Vendor Response