LogMeIn Resolve 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LogMeIn Resolve

4.4

(213)

Pricing

Starting at $29.00 per month

About LogMeIn Resolve

Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place.

LogMeIn Resolve enables IT professionals to streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.

LogMeIn Resolve Features:

Conversational Ticketing:
Conversational ticketing plugs IT support right into the messaging tools your teams are already using.

Mobile Device Support:
Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.

Security Architecture:
Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.

IT Automation:
Unattended access and multi-session handling let agents and employees get more done, every day.

LogMeIn Resolve Screenshots

LogMeIn Resolve Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Remote Access

$29.00

flat rate, per month

Plan includes:

Up to 25 Devices
Unattended Remote Access
Multi-session Handling
Screen Blanking
Device Quick View
Terminal Access
Background File Manager

Remote Support

$55.00

flat rate, per month

Plan includes:

Unlimited Remote Support
Reboot & Reconnect
Admin Mode
Multi-Agent Collaboration
Multi-session Handling
Ticketing

Standard

$70.00

flat rate, per month

Plan includes:

Up to 25 Devices
Unattended Remote Access
Device Monitoring
AV Management
Remote Execution
Asset Management
Unlimited Remote Support

Premium

Pricing available upon request

Plan includes:

Up to 25 Devices
Windows Updates
Application Updates
Automatic Scheduling
Self-healing Alerts
Custom Helpdesk Domain
Onboarding Manager

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LogMeIn Resolve Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of LogMeIn Resolve
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Application Management
Assignment Management
Authentication
Automatic User/Device Recognition
Backup and Recovery
Collaboration Tools
Compliance Management
Configurable Workflow
Configuration Management
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Data Management
Deployment Management
Device Management
Email Management
Endpoint Management
Enrollments/Onboarding
File Transfer
For MSPs
Help Desk Management
Incident Management
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Tracking
IT Reporting
Kiosk Mode
Location Tracking
Mobile Device Management
Monitoring
Patch Management
Policy Management
Prioritization
Problem Management
Real-time Consumer-facing Chat
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Secure Login
Security Management
Software Management
SSL Security
Support Ticket Management
Support Ticket Tracking
Task Management
Ticket Management
Troubleshooting
Unattended Access
Usage Tracking/Analytics
Wireless Internet Access Control

LogMeIn Resolve Integrations

Zendesk Sunshine

Microsoft Teams

ConnectWise PSA

LogMeIn Resolve User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.2

Functionality

4.4

Topher N.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Good RMM for the price

As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.

Cons:

Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.

Reasons for choosing LogMeIn Resolve

Pricing was friendlier to the allotted budget.

Azizah A.

Verified reviewer

Telecommunications

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed September 2022

Romote access software by GoTo

Ratings Breakdown

Ease of use

Functionality

Pros:

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Cons:

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Reasons for switching to LogMeIn Resolve

The support team for FixMe.It wasn't too active in supporting and fixing problem that we face while employing the software.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Makes providing remote support a breeze

We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Cons:

Too many steps and confusing instructions for the people receiving support.

Verified

Reviewer

Pharmaceuticals

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed November 2025

Ease of use

Was easy to understand and resolved my issue quickly. I used log me in for years and the software and the are great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to understand agent. Many times you place calls in or even chats and you can not effectively communicate with the either and if the call . This was not the case for the resolve team.

Cons:

Wait time was in a timely manner but could have been slightly quicker but was happy with service that I had

Raj S.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Extremely user friendly

It's an excellent cloud based RMM tool making monitoring and remedial actions very fast and simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's intuitive interface and robust file transfers are impressive making it easy to use even for novices.

Cons:

Sometimes there are billing issues by including unforeseen charges. The price could be a bit cheaper.

Josh S.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great tech tool for assisting clients and staff

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very convenient tool to assist clients and staff with PC and device issues and critical updates remotely

Cons:

Console sometimes can become unresponsive; migration tool leaves a lot to be desired when switching over.

Hillel G.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for free trial

Review source

Reviewed October 2025

Great for diagnoses and resolution

Ratings Breakdown

Ease of use

Functionality

Pros:

This definitely helps solves customer issues and allows us to help diagnose and resolve those specific issues.

Cons:

There are some features i would love to be added in but at the moment it seems its works pretty well.

Reasons for choosing LogMeIn Resolve

Trying out some of the alternative softwares

Nikhil S.

Verified reviewer

Information Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed December 2024

An All-in-One App for Swift Technical Support Management

GoTo Resolve's ticketing system is highly effective. It enables us to create tickets, assign them based on specific properties, and track progress effortlessly. Overall, this app streamlines support processes and improves operational efficiency significantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This app has proven to be a valuable addition for our organization's technical support needs. Its user-friendly design ensures that even non-technical staff can navigate it with ease.

Cons:

I haven’t found any issues, and it delivers everything as promised. It’s a reliable tool that I can confidently recommend.

Angie A.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed June 2025

Live Tech Support

I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing

Cons:

I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it.

Jeremy B.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

Easy to use