LogMeIn Resolve 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LogMeIn Resolve

4.4

(213)

Pricing

Starting at $29.00 per month

About LogMeIn Resolve

Built with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software that offers everything you need to run your business, from anywhere - all in one place.

LogMeIn Resolve enables IT professionals to streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. Simple, secure, flexible, and best of all, free to use.

LogMeIn Resolve Features:

Conversational Ticketing:
Conversational ticketing plugs IT support right into the messaging tools your teams are already using.

Mobile Device Support:
Provide fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.

Security Architecture:
Enterprise-grade security meets consumer-grade ease of use to securely keep your systems running.

IT Automation:
Unattended access and multi-session handling let agents and employees get more done, every day.

LogMeIn Resolve Screenshots

LogMeIn Resolve Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Remote Access

$29.00

flat rate, per month

Plan includes:

Up to 25 Devices
Unattended Remote Access
Multi-session Handling
Screen Blanking
Device Quick View
Terminal Access
Background File Manager

Remote Support

$55.00

flat rate, per month

Plan includes:

Unlimited Remote Support
Reboot & Reconnect
Admin Mode
Multi-Agent Collaboration
Multi-session Handling
Ticketing

Standard

$70.00

flat rate, per month

Plan includes:

Up to 25 Devices
Unattended Remote Access
Device Monitoring
AV Management
Remote Execution
Asset Management
Unlimited Remote Support

Premium

Pricing available upon request

Plan includes:

Up to 25 Devices
Windows Updates
Application Updates
Automatic Scheduling
Self-healing Alerts
Custom Helpdesk Domain
Onboarding Manager

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LogMeIn Resolve Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of LogMeIn Resolve
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Application Management
Assignment Management
Authentication
Automatic User/Device Recognition
Backup and Recovery
Collaboration Tools
Compliance Management
Configurable Workflow
Configuration Management
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Data Management
Deployment Management
Device Management
Email Management
Endpoint Management
Enrollments/Onboarding
File Transfer
For MSPs
Help Desk Management
Incident Management
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Tracking
IT Reporting
Kiosk Mode
Location Tracking
Mobile Device Management
Monitoring
Patch Management
Policy Management
Prioritization
Problem Management
Real-time Consumer-facing Chat
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Remote Access/Control
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Secure Login
Security Management
Software Management
SSL Security
Support Ticket Management
Support Ticket Tracking
Task Management
Ticket Management
Troubleshooting
Unattended Access
Usage Tracking/Analytics
Wireless Internet Access Control

LogMeIn Resolve Integrations

Zendesk Sunshine

Microsoft Teams

ConnectWise PSA

LogMeIn Resolve User Reviews

Overall Rating

4.4

Ratings Breakdown

56%

33%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.2

Functionality

4.4

Verified

Reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Makes providing remote support a breeze

We have been able to provide easy support and cut down support calls significantly by allowing technicians to see the whole picture when the client has limited computer knowledge.

Ratings Breakdown

Ease of use

Functionality

Previously 4

Pros:

I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

Cons:

Too many steps and confusing instructions for the people receiving support.

Guillermo H.

Verified reviewer

Apparel & Fashion

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2024

I use GoTo Resolve to keep track of all my customer support tickets in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is user-friendly and helps me efficiently manage customer requests.

Cons:

I wish there were more customization options for ticket organization and reporting capabilities.

Reasons for choosing LogMeIn Resolve

we tought it was a more complete solution

Reasons for switching to LogMeIn Resolve

We wanted to try a new solution to see if there was better options on the market

Ana Z.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

I use GoTo Resolve to manage and track customer issues efficiently and effectively. It's been a game changer for our team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customizable ticketing system and real-time reporting are excellent features. It's made our workflow so much smoother.

Cons:

The user interface could use some improvement to make it more intuitive. Also, the mobile app needs more functionality and better navigation.

Alex N.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Excellent IT support tool

Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Cons:

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

Reasons for switching to LogMeIn Resolve

GoTo offered to demo their technology to use and offered us a great deal in which they paid our remaining contract with our previous remote support supplier while offering us a significantly cheaper yearly rate.

Manuel G.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Reviewed May 2023

GoToResolve will give your team the leverage and flexibility all IT teams need

I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.

Cons:

One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.

Reasons for choosing LogMeIn Resolve

We needed a secure product that would allow us the capability of being able to manage domain enabled endpoints, as well as off campus endpoints.

Mike S.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Decent product, lots of bugs, support non-existent

It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Cons:

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

Reasons for choosing LogMeIn Resolve

Pricing and promised, but so far only the pricing held true.

Reasons for switching to LogMeIn Resolve

GoTo Assist has issues, unattended support often fails and the service needs to be restarted often, and GoToResolve seems to work better in that regard.

Steve B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Reviewed June 2023

Migration from GoToAssist

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The file transfer option is a bit more intuitive than GoToAssist (GTA), and the amount of information presented about the remote system is quite helpful. With the new Patch Management screen we can see what remote systems require updates easily (though we don't install them via GoToResolve).

Cons:

Certain areas of the system do not work consistently, such as Alt-TAB, when connected remotely. Several features which were in GTA are not present within the product, such as Group Name in reporting download, ability to install during an Attended Session, option to remotely power on a PC (though this was intermittent with GTA). We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no reason. The process for a user to download and install an Attended Session is not as intuitive and simple as GTA. The inability to allow multiple support staff to join the same Unattended Session.

Reasons for choosing LogMeIn Resolve

We had been using GTA for many years and liked the product.

Reasons for switching to LogMeIn Resolve

GoToAssist was made end of life.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2021

GotoAssist makes our job a lot better and convenient

Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Cons:

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Reasons for choosing LogMeIn Resolve

GotoAssist is a lot cheap with great features including multiple remoting, file transfer etc.

David P.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

Best remote support app

We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

Cons:

The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

Reasons for switching to LogMeIn Resolve

It was way more cost effective to switch to GoToAssist/RescueAssist. GoTo is easier to use for the end users and our support techs

Ryan M.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used weekly for less than 6 months

Reviewed April 2023

Solid product heading in the right direction

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

Cons:

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Reasons for choosing LogMeIn Resolve

We use GoTo for our phone system and it has worked out well for us.

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