ConnectWise RMM 2026: Benefits, Features & Pricing

Wondering if ConnectWise RMM is right for your organization?

Our IT Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ConnectWise RMM

4.2

(71)

Pricing

Pricing available upon request

About ConnectWise RMM

ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers.

ConnectWise RMM Screenshots

ConnectWise RMM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ConnectWise RMM Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of ConnectWise RMM
Alerts/Notifications
API
Audit Trail
Backup and Recovery
Configuration Management
Customizable Branding
Dashboard
Data Import/Export
Event Logs
Inventory Management
Issue Management
IT Asset Tracking
Network Mapping
Patch Management
Performance Metrics
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Self Service Portal
Single Sign On
Third-Party Integrations
Troubleshooting

ConnectWise RMM Integrations

ConnectWise PSA

Integration rated 4.2 from 17 reviews

SentinelOne

Integration rated 4.6 from 16 reviews

ScreenConnect

Integration rated 4.8 from 15 reviews

BrightGauge

Integration rated 3.5 from 12 reviews

IT Glue

Integration rated 4.1 from 11 reviews

ConnectWise CPQ

See all 10 integrations

ConnectWise RMM User Reviews

Overall Rating

4.2

Ratings Breakdown

37%

48%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.9

Customer support

3.7

Functionality

4.2

Have you used ConnectWise RMM and would like to share your experience with others?

Harrison K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Connectwise RMM Is a Pretty Useful Tool

Me and my team have been using it for a long time. It works and the splashtop integration is pretty useful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Backstage is an insane feature. It helps me and my team in situations where users need help and cannot work with us.

Cons:

The automation portion of the platform is clunky and needs to be streamlined. If it worked more in blocks and less and had a test environment it would help.

Reasons for switching to ConnectWise RMM

I moved companies and that is what they were using.

Nate G.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

A Great RMM But Needs Some TLC

Overall, I have loved the product and built some very powerful automations and use cases. Between the automations and reporting, I could cover most needs for an MSP servicing SMBs no problem.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is fairly straightforward and easy to use with a very modular design. It is also frequently getting updates. Once agents are deployed, you can quickly remote access devices. It is also easy to use the out of box monitors or create your own monitors and attach automations to them. The included BrightGauge subscription also makes reporting easy and highly customizable.

Cons:

Release dates on updates are often missed or changed. Certain important functions like running automations as the logged in user took a long time to develop. Support does not always understand the issue and escalating issues can be a pain without involving partner success managers.

Reasons for choosing ConnectWise RMM

ConnectWise RMM had everything we needed and did not have active security issues.

Reasons for switching to ConnectWise RMM

N-Central was older, out of date, on-prem, and did not offer all of what we needed.

Amy R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Owner / Operator

You completely ignore sales and marketing in RMM -- the platform can do so much more, and you choose to make it super technical as a platform -- guess what -- we need AI / we need automations, and we should have these in our packages and prepared for us to use and integrate monthly. We need a platform to operate our businesses, and we would pay more for one to do that and do it well. And this must include sales and marketing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the integrations, fresher GUI and I understand the roadmap to bring all modules together, but it lacks the automations easily deployed.

Cons:

I think CW is in a terrible position on releasing automations on ASIOS -- it puts you in direct competition with Rewst / PIA etc....all company's critical to your vendor revenues but I think it's simply rotten as a position. You have all of these scripts and don't share with subscribers of your very very expensive solution. Really? Come on man --- empower us and stop trying to play both sides.

Reasons for choosing ConnectWise RMM

We see the fully integrated platform as a major powerhouse -- when it matures but right now we are still not satisfied.

Reasons for switching to ConnectWise RMM

Kasya's culture is terrible and we didnt want to keep products with them.

Lance L.

Verified reviewer

Internet

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

FANTASTIC - Best all in one CRM! EASY TO USE AND CUSTOMIZE!!!

Fantastic - this is how all CRM's should be able to be intergrated and customized. This was implemented across the board

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy and user friendly it was. You can intergrate this with anything! Fantastic all around product. You will not find anything better! We were able to intergrate over 4,000 customers easily into new ticketing systems. And improved our remote sessions. Agents can monitor customers from one easy screen.

Cons:

The time it took to get everything imported into the crm felt like it took longer than I wanted. However we were eager to use all the features we gained.

Patricia R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Better than Sliced Toast.

Since my husband passed away leaving me with the job of server monitoring I find this product indispensable. Prior to its use, if we identified a server issue we had to log into the troubled server. Since there are several servers, this process was not always reliable nor quick. Connectwise changed all that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We’ve been using ConnectWise RMM for years, and it has truly been a lifesaver for our IT team. When server issues arise, any one of our certified technicians can log in remotely and resolve problems, apply updates, or monitor processes with ease. It works nicely with our alert system, giving us peace of mind that issues are caught and handled quickly. I consider it “fingertip technology” — everything we need to keep servers running smoothly is right there. The benefits far outweigh the cost, and I’d recommend it to any IT department looking for a reliable remote management solution

Cons:

Cost, but it's not really bad at all. Perhaps come up with its own alert system that can tie into remote access, where the user selects what needs to be monitored.

Reasons for switching to ConnectWise RMM

reliability, ease of use, convenient where the other system just worked on one system.

Mike D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Good decision so far to migrate from Automate to CW RMM

I'm happy with the move from Automate. There are pros and cons of course, but I think the simplicity and ease of use outweigh any cons so far.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The ease of use and scripting capabilities is great. Integration with ScreenConnect and Axronis CyberProtect have been invaluable.

Cons:

Lack of integration with tools like EZDeploy and a poor integration to Liongard. I wish the Asio platform was more baked and better executed with integrations for Manage and CPQ.

Reasons for choosing ConnectWise RMM

Familiarity and relationship with ConnectWise along with product features and roadmap

Reasons for switching to ConnectWise RMM

ease of use was a big factor for us as well as the opportunity to redeploy with a fresh configuration and setup

Bret F.

Verified reviewer

Airlines/ Aviation

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Good but need improvement

Have had a lot of problems getting the software to register correctly. Sometimes I get my workstation to show up but when it connects the hostname is a previous host name that was used on this computer. For example SN02 gets removed and I wipe and re-install and name it SN35. When it gets registered it shows up as SN35 in the RMM but when you actually connect it then says SN35 and never works. Very frustrating! Sometimes it says waiting for host, but the host is up and working. I have to use RDP to connect to the workstation which works fine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The drag and drop support is the best I have seen in the products of this type over the years. I have not battle tested it but when I need to transfer a file it seems to work.

Cons:

On my mac it only supports switching between 2 monitors one at a time. The support on windows is much better allowing 2 windows one for each window. Don't understand why the support is inferior on the Mac side??

Reasons for choosing ConnectWise RMM

Dato was a complete joke. The RMM was browser based and was the worst I have ever seen.

David L.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Great cloud hosted RMM solution that is expanding into a lot of other areas

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised.

Cons:

They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times.

Reasons for choosing ConnectWise RMM

We were already a CW shop and the other solutions did not have good enough selling points to get us to switch over

Brian M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

It's Ok....

We came over form N-Able and it was much better then ConnectWise. Easier to use and navigate. Better patching, AI, Automation, and end user access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrations into other Connectwise products is very easy and useful. ScreenConnect remote access is great for the tech side.

Cons:

Patching is antiquated and difficult to manage. End user access is difficult to manage and does not work well. Alerts are ok but could be improved.

Reasons for switching to ConnectWise RMM

Owner Change and Decision due to previous leadership pricing model.

Louis B.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for less than 2 years

Review source

Reviewed September 2025

The Good, The Bad and the Ugly

For the most part good, not great. It might be tempting to switch to another RMM product, but you just don't know if what it will be like until you are deep into it so I find myself trying to make CW RMM work as best as I can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a single pane of glass much of my work with my clients and definitely makes it possible for a single person, like myself, to support a large number of endpoints.

Cons:

So often when a new feature is introduced it is not as feature complete as would make it truly useful. Often one ifs forced to find a workaround. Support is responsive, but I have some outstanding issues for more than a year which is unacceptable.

Showing 1 - 10 of 71 Reviews

Load More Reviews