ConnectWise RMM 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
Integrations
User Reviews

Overview

ConnectWise RMM

4.2

(71)

Pricing

Pricing available upon request

About ConnectWise RMM

ConnectWise RMM is a new remote monitoring and management solution built from the ground up to reinvent how MSPs adopt, interact with, and manage their RMM solution. ConnectWise RMM is built upon the infinitely scalable ConnectWise Platform that combines the best of the both worlds: out-of-the-box automation coupled with the robust automation to deliver customized services to your customers.

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ConnectWise RMM User Interface

Popular ConnectWise RMM Alternatives

Main Product

ConnectWise RMM

4.2

(71)

Ratings Breakdown

4.23Ease of use
3.90Value for money
3.73Customer support
4.23Functionality

Pricing

Available upon request

Get Price

Alternative Product

N-central

4.1

(195)

Ratings Breakdown

3.91Ease of use
3.89Value for money
3.85Customer support
4.17Functionality

Pricing

Available upon request

Get Price

Alternative Product

N-sight RMM

4.3

(194)

Ratings Breakdown

4.23Ease of use
4.10Value for money
3.97Customer support
4.24Functionality

Pricing

Starting at $99.00 per month

Get Price

Alternative Product

Cove Data Protection

4.7

(216)

Ratings Breakdown

4.68Ease of use
4.41Value for money
4.48Customer support
4.53Functionality

Pricing

Available upon request

Get Price

Alternative Product

Syncro

4.6

(147)

Ratings Breakdown

4.56Ease of use
4.72Value for money
4.35Customer support
4.44Functionality

Pricing

Starting at $129.00 per month

Get Price

Alternative Product

IT Glue

4.6

(331)

Ratings Breakdown

4.59Ease of use
4.44Value for money
4.42Customer support
4.54Functionality

Pricing

Starting at $29.00 per month

Get Price

ConnectWise RMM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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ConnectWise RMM Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of ConnectWise RMM
Alerts/Notifications
API
Audit Trail
Backup and Recovery
Configuration Management
Customizable Branding
Dashboard
Data Import/Export
Event Logs
Inventory Management
Issue Management
IT Asset Tracking
Network Mapping
Patch Management
Performance Metrics
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Monitoring & Management
Reporting/Analytics
Reporting & Statistics
Self Service Portal
Single Sign On
Third-Party Integrations
Troubleshooting

ConnectWise RMM Integrations

ConnectWise PSA

Integration rated 4.2 from 17 reviews

SentinelOne

Integration rated 4.6 from 16 reviews

ScreenConnect

Integration rated 4.8 from 15 reviews

BrightGauge

Integration rated 3.5 from 12 reviews

IT Glue

Integration rated 4.1 from 11 reviews

ConnectWise CPQ

See all 10 integrations

ConnectWise RMM User Reviews

Overall Rating

4.2

Ratings Breakdown

37%

48%

13%

Secondary Ratings

Ease of Use

4.2

Value for money

3.9

Customer support

3.7

Functionality

4.2

Have you used ConnectWise RMM and would like to share your experience with others?

Yurii K.

Verified reviewer

Non-Profit Organization Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

ConnectWise 2 Years Later - Still The Best

With all the cons CW is still one of the best remote access tools I have worked in my life. Cons could be inconvenient but overall I still love this product

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 4

Functionality

Previously 4

Pros:

- Monitors saved our life more than 1 time. - Patching still keeps our system up to date - Learned about 3rd party apps patching - helps to keep applications up to date

Cons:

- They changed interface a few times again and not for the best - CW is trying to be everything in one app - while some features are good, some are awful. We couldn't make it work with our network drives. - CW support is disappointing most of the time

Reasons for switching to ConnectWise RMM

Connectwise has more features, easier to use and meets our need more

David L.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

Great cloud hosted RMM solution that is expanding into a lot of other areas

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Connectwise RMM is a great tool to manage all clients in one place and you can have policies set up to deploy and manage features on a client per client, or package basis. There is a lot of flexibility in what you can do and can make the platform do for you. Integrations with other tools are becoming a lot more widespread and it is now also offering vulnerability scanning and other features by default. Always good to keep an eye on the change logs as you might be pleasantly surprised.

Cons:

They have been going through a re-design and that is taking a very long time. While it is almost finished, the different portions of the portal showing different styles and options was confusing at times.

Reasons for choosing ConnectWise RMM

We were already a CW shop and the other solutions did not have good enough selling points to get us to switch over

Julee C.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2026

Successful monitoring achieved

We continue to use RMM to monitor our systems successfully and it continues to allow monitoring to be simplified and effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Connectwise RMM has greatly improved our ability to monitor our internal systems and assist our clients. Once things are set up there seems to be little effort required to maintain.

Cons:

At this time we do not really have cons affecting our day-to-day. We have not required support assistance in some time.

Reasons for switching to ConnectWise RMM

Moving to RMM saved us on overall expenses while adding more options to our support team

Michal K.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2026

ConnectWise - solid product, not intuitive interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was using ConnectWise for 1 year, the best part of ConnectWise RMM that there was a lot of features you could use which made managing devices easy.

Cons:

Not intuitive interface was what make using all those available tools very difficult. I am not saying it is bad product, but it takes a lot of time to learn it.

Jake F.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Connectwise RMM is great

The platform has been excellent for rolling out new software and maintaining security. Customer support has been outstanding—very responsive and rapid. I have yet to encounter an issue they couldn’t solve. If online support couldn’t provide an immediate answer, they always came back with the solution in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A great monitoring tool with very powerful capabilities. From easily filtering devices for better network oversight to efficiently rolling out the product, it makes management much simpler and more effective.

Cons:

The workflows can be complicated and would benefit from more filtering options. We’ve also experienced issues when rolling out the ScreenConnect client—at times the installation process gets stuck and doesn’t complete, requiring us to step in and install it manually.”

Reasons for switching to ConnectWise RMM

Automate, although a great tool we did not have enough time or resource to utilise it so need something that is easier to pick up.

Brian M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

It's Ok....

We came over form N-Able and it was much better then ConnectWise. Easier to use and navigate. Better patching, AI, Automation, and end user access.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrations into other Connectwise products is very easy and useful. ScreenConnect remote access is great for the tech side.

Cons:

Patching is antiquated and difficult to manage. End user access is difficult to manage and does not work well. Alerts are ok but could be improved.

Reasons for switching to ConnectWise RMM

Owner Change and Decision due to previous leadership pricing model.

Mitch C.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Great RMM Tool!!!!

Its been great. The RMM tool lets us monitor and run repair scripts. And It enables All of our technicians to learn and improve and increase their scripting skills.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to use, to setup and install on client computers. The Customer Support is quick and helpful and enables us to best take care of our clients for the value.

Cons:

When the do Maintenace on their system it makes the rmm load slowly for our technicians. Sometimes the Agent Will not install properly and will require to be reinstalled to allow remote access.

Reasons for switching to ConnectWise RMM

The Price is better and the software is much more secure.

fabien r.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Game changer tool

The RMM made our client's computers management so easier, advanced remote control with backstage give use a lot of options to work quickly on issue, without necessarily disturbing user. Scripting options made us save a lot of time. We have been able to free a lot of time to our team and make way more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the monitoring and scripting options that make managing clients computer way easier and software deployment faster

Cons:

Web interface can sometimes be slow to answer. Automatic disconnection happen fast for a user that is not full time working on it

Reasons for choosing ConnectWise RMM

Better integration with PSA, cell phone remote connection to camera so the client can show us what's happening

Joey W.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed August 2025

Powerful but Not Perfect – CW RMM in Daily MSP Use

CW RMM has become a central piece of our MSP operations. It’s not the easiest to learn, and there’s room for improvement in UI, reporting, and support response times. But at its core, it’s a powerful tool that helps us manage clients at scale, save time through automation, and deliver reliable service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Strong automation and scripting options. Reliable remote access built right into the tool. Solid monitoring once configured. Saves time on patching and maintenance.

Cons:

Reporting could be more flexible and visually polished. Support consistency varies. Alerting takes a lot of fine-tuning to be useful without noise.

Reasons for switching to ConnectWise RMM

Remote access is quicker and more stable, which is a big win for techs trying to troubleshoot fast. N-able can be a bit noisy with alerts, while CW RMM gives you more control to fine-tune things and cut down on the clutter. The reporting and UI aren’t perfect, but most folks find them more useful day-to-day.

Louis B.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for less than 2 years

Review source

Reviewed September 2025

The Good, The Bad and the Ugly

For the most part good, not great. It might be tempting to switch to another RMM product, but you just don't know if what it will be like until you are deep into it so I find myself trying to make CW RMM work as best as I can.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides a single pane of glass much of my work with my clients and definitely makes it possible for a single person, like myself, to support a large number of endpoints.

Cons:

So often when a new feature is introduced it is not as feature complete as would make it truly useful. Often one ifs forced to find a workaround. Support is responsive, but I have some outstanding issues for more than a year which is unacceptable.

Showing 1 - 10 of 71 Reviews

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