SyAM Software 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

SyAM Software

4.5

(24)

Pricing

Pricing available upon request

About SyAM Software

SyAM is an IT management solution designed to help businesses manage IT assets, monitor network performance and resolve issues through ticket management. Professionals can use the Power Audit dashboard to generate executive reports and monitor the real-time status of server rooms, including temperatures and power consumption/utilization levels.

SyAM allows organizations to maintain a record of available assets, receive alerts about identified issues and automate patch management processes. IT professionals can backup critical data and remotely access end users' systems to assist and close submitted tickets. Additionally, it lets users generate administrative reports to analyze various performance metrics related to power savings, asset service history, application utilization and more.

Pricing is available on request and support is extended via phone, email and other online measures.

SyAM Software Screenshots

SyAM Software Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SyAM Software Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of SyAM Software
Asset Tracking
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Dashboard
Inventory Management
IT Asset Management
Maintenance Management
Patch Management
Reporting/Analytics
Support Ticket Management

SyAM Software User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

29%

Secondary Ratings

Ease of Use

4.2

Value for money

4.7

Customer support

5.0

Functionality

4.5

Stephen K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Reviewed August 2019

Goes above and beyond.

We were looking for a product to easily push out software. Syam had the way to do and fairly simple. The other features were an added bonus and saved us money. We also switched to their helpdesk solution as well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not only does it do power management, it also does inventory, helpdesk ticketing, pushes out software and patches, integrates into your network and chrome or Apple devices. Also you to manage your mobile devices. All around great product that ties multiple features into one product.

Cons:

Lots of emails for the ticketing system but with email rules it can be managed or there is the option to turn off alerts.

Reasons for choosing SyAM Software

All in one product unlike everything separate and easy to use.

Reasons for switching to SyAM Software

Previous product was complicated and expensive. Tech support was terrible.

Vendor Response

Stephen Thank you for your positive review. Its great to hear that our features are benefiting your school district with managing your assets. We've enjoyed working with you rolling out SyAM over the last few years. I agree the emails from ticketing can be overwhelming and we've got changes in the pipeline to enable more control around alerting. Nick

Replied August 2019

Tim K.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Reviewed August 2019

Multiple Implementations

I've worked with some other, similar products before, and this is by far the most capable. Additionally, the company is U.S. based and support is almost always available the same day with quick resolutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does exactly what you need it to in terms of Asset Management, Remote Support, and software deployment

Cons:

So far I haven't had anything bad that hasn't been able to be resolved

Reasons for choosing SyAM Software

Past experience with all three products. Syam was the most hand-on company and personally cared about my implementation.

Reasons for switching to SyAM Software

Spiceworks was pretty, but slow and that was a huge detriment to the environment.

Vendor Response

Tim, Thank you for your review. Glad to hear the features are covering all of your asset management requirements. Will be in touch later in the month to see how the Help desk roll out is going. Nick

Replied September 2019

John M.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Review

Ratings Breakdown

Ease of use

Functionality

Pros:

The software offers many different services. The help desk ticketing portion of the system is well done.

Cons:

Some aspects of the system are not intuitive and in return the software can be very complicated to use. Support has been great however in helping navigate though some of the tougher features of the software.

Vendor Response

John, Thank you for bringing up your concern of the ease of use. I'll be in touch shortly to setup a training, that way we can cover all features and help improve the use of the software. Nick

Replied July 2019

Sharon J.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed August 2019

Syam Software

Customer support is outstanding! Representative always responds immediately to any request for help. Their level of assistance and training far exceeds any other software vendor by far! Having so many software components integrated into a singular software package has improved productivity, efficiency and overall software costs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use this software for our Asset Management, Ticketing System , MDM, Power Management, alerts on server/computer health, storage issues, reporting on what software is installed on our computers and remote access to our clients. We also have the ability to push 3rd party software to our computers . The Asset Management has helped us with our Inventory, assigning devices to staff and students and has been beneficial to us in collection of chromebooks at the end of the year. The import and export functions have been of great value to us. The ticketing system has allowed us to work more efficiently. Our users are able to create tickets easily by going to our helpdesk portal or by launching the desktop icon from their system tray. By customizing the ticket system, we are able to get as much information from our users immediately for us to assess and address the problem as quickly as possible and in some cases tickets are automatically assigned to a technician. We are also able to take advantage of the remote desktop feature directly to assist our users if a visit is not necessary. The MDM has been the best solution for our District. We have purchased and trialed many different products and have found Syam the best for managing our iPads, Apps and Apple TV's . We just got Google Integration into the MDM. We are still exploring this, but have found it to be very helpful already. Our technicians are just starting to use this feature but their feedback has been positive.

Cons:

I really have no Cons. If there is something we think would be useful to us, it is usually addressed in an upcoming update.

Vendor Response

Sharon, Thank you for your detailed review. I'm glad the hear the features incorporated into the software are greatly assisting your school district. Its been great working with you and getting feedback. Nick

Replied August 2019

Lauren R.

Verified reviewer

Primary/ Secondary Education

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

SyAM Software

SyAM has been a good solution for us this last year. We were looking for a system which could help us eliminate multiple vendors and costs for MDM, inventory, helpdesk, power management and software installs. We are actively working with SyAM to discuss desired features and adjustments to the system and are thankful they are willing to be part of the conversation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have tried many helpdesk/MDM/inventory systems and this one is very intuitive to learn. The customization level is decent and the support from the company staff has been amazing. Someone is always a phone call away and willing to explain or remote into the system. Their support documentation is also very detailed which makes it easy to follow along with steps to something you are unfamiliar with. The MDM groups system is wonderful. This saves us a lot of time over previous systems that we have used. Moving from bucket to bucket is also a breeze which makes things quickly. We have not full explored he functionality of features such as remote access or the machines "health" statues. We plan on using SyAM for the foreseeable future and I look forward to exploring more of its features.

Cons:

The cons that I have about this software seem to all be items SyAM is working on, which is nice. The MDM system currently does not allow assignment based on ID's like some other systems. Currently the helpdesk system is not integrated with Google SSO sign in for our organization, which does not allow us to use the helpdesk end-user portal. In the future they say this will be possible and we are very much looking forward to it! I would also love to see an upgraded UI. Things like color coding, clearly labeled organization, and graphic design go a long way with technology staff.

Vendor Response

Lauren, Thank you for your review, I'm glad the help desk roll out has gone well. I will let the staff know that the online help and documentation are helpful.. Please be assured we are working hard on bringing the features requested for MDM and Google integration Nick

Replied July 2019

Pamela M.

Verified reviewer

Education Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

SyAM one stop for all!

It has been exceptional!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By using the SyAM applications - it has reduced the time in so many different ways. Making the daily work load so much less than it was. We use SyAM for asset management , one benefit is that is has taken away the task of touching each machine to grab the mac address for MAC authentication. We just run a report and grab it from the SyAM asset management application. It also helps us with our yearly inventory report that needs to be presented to the BOE. We use SyAM for our MDM - by using SyAM we touch the machines once when they come in and then we never see them again unless the screen breaks. We use SyAM for our ticketing system. We had a reduction in staff this year and the ticketing system has been amazing. When a ticket is created - it is sent out to the techs and they are able to respond in a reasonable time, making everyone happy. I am so glad we have this system. The support from SyAM is fantastic. I have never been disappointed.

Cons:

I would like to clean up the ticketing system so it flows better for the end user. I am pretty sure this is on my end not SyAM. I can't really think of anything that we do not like about the software.

Reasons for switching to SyAM Software

SyAM had more to offer at the time

Vendor Response

Pam, Thank you for the kind words on our support, I'll let everyone know here that they are doing a great job. Glad to hear that our software is helping on all fronts of your IT department. Will be in touch to work on updating the ticketing system to utilize all of our features and assist with the additional workload due to the staff reduction. Nick

Replied July 2019

Richard S.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Great software

Syam has help us get a control on our assests and management of the desktops/laptops from one location. Been using the software for 5 plus years. The last school district I was in started using. So when I started with a new district that had the software but was not using it. I contacted support to get it up and running. They actually made several site visits to assist in the setup of the software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a great tool to manage desktop and laptops. We were able to deploy secure browsers to all of our desktop and laptops that needed the browser install. We have been able to update Java and Internet browswers with a few simple steps. Our iPads are easier to track now and deploy APPS to them using the SyAM software. We were able to save the district over $15,000 a year by switch to Syam for the IT ticketing system. We are able to ask for more inforamation when a ticket is being entered by the end user. Asset management has been help also.

Cons:

When switching from the ticket system to asset management you cannot have two tabs open with each showing up.

Reasons for choosing SyAM Software

It was in place and had used it in the past.

Vendor Response

Rich, Glad to hear about the savings and all of the functions you're utilizing with SyAM. Lets discuss the use case for the multi screen asset/ticketing requirement Nick

Replied July 2019

Steven O.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed August 2019

SyAM Software Review

Workflows are better than ever. We have a great handle on our assets. Overall a great product for the money.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is a one-stop shop for all our asset management and ticketing needs. We also have some specific circumstances in our district and the developers of the product have been excellent at providing customized solutions in a timely fashion. For example, we were looking to at an insurance module for our student Chromebook program and that functionality is now built into the system. Customer support is absolutely top notch. New features that we haven't asked for but are quite helpful are constantly being added to the platform. For example, we have a full mobile device management system which is also being heavily used by my techs.

Cons:

Early on in our adoption of the product, the software could be buggy at times. Instances such as this are quite rare. Other than that, I have not complaints about the software at all.

Vendor Response

Steve Thank you for your review. It's been great working with you on the Ticketing and Chromebook Insurance and are grateful to have feedback from your team to make the product even better. I'm glad the MDM roll out has been helpful in managing your mobile assets. Nick

Replied August 2019

Roberta P.

Verified reviewer

Education Management

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Automating processes

Distributing software is easy once you understand their process. They work with you from the beginning through all processes. They still keep in touch and ask if there is anything they can do to help. Their help desk is a little difficult to set up but after that it is easy and informative.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software allows you to automate many processes. The team works with you to customize what they already have in production and then works with you on any add-ons you would like. Their assistance in setting up the software and working with you every step of the way to make sure you are successful.

Cons:

there isn’t much to say here, they are helpful and stay in touch.

Reasons for switching to SyAM Software

Ease of one solution. I used this in a previous district and was very happy with the results. My team needed to decide for themselves which I gave them the option to do. They decided that this software was a valuable tool

Vendor Response

Roberta It's been a pleasure working with you over the last few years and look forward to the new roll out this summer. Nick

Replied July 2019

Matthew R.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2019

Software for everything

It is the best product for schools if they want to figure out what they have in place in all their buildings. The support and customer experience is fantastic. It is a company that is always hands-on with their customers. If there are problems with the software I always get support within the hour or at least one business day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it can do almost anything we can think of. It helps us not have to use so much manpower for projects and implementation. It is easy to navigate and use for anyone.

Cons:

only thing is sometimes it can be buggy. The support staff has been great with resolving issues but it does happen.

Vendor Response

Matt Thanks for your kind words. Its been great working with you as your roll out more of our features. Unfortunately, no software product is perfect, and we try our best to qualify all types of environments on the new features. I appreciate your communication and access to resolve any issues quickly and with minimal disruption. Nick

Replied August 2019

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