AlertOps 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AlertOps

4.7

(21)

Pricing

Starting at $8.00 per month

About AlertOps

AlertOps is a web-based incident and response management platform that enables real-time collaboration between NOC, ITOps, & DevOps teams. The AlertOps platform gives teams the ability to manage incidents, prioritize workflows, and collaborate across their entire organization. With AlertOps users can create custom workflows for sending alerts to stakeholders, track open issues in real-time, manage your team's on-call schedule, share knowledge across teams and much more.

AlertOps Screenshots

AlertOps Pricing and Plans

Starting price: $8.00 per month

Free Trial

Free Version

Starter

$0.00

Plan includes:

Easy on-Call Scheduling
Enriched Alerts & Online Help
Unlimited API Calls

Standard

$8.00

per user, per month

Plan includes:

Alerting and on-call scheduling for small teams (up to 10 users)

Premium

$18.00

per user, per month

Plan includes:

Advanced incidentresponse automation for teams

Enterprise

$28.00

per user, per month

Plan includes:

Major incident management for enterprise needs

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AlertOps Features

Popular features found in IT Management
Access Controls/Permissions
Capacity Management
Compliance Management
Incident Management
Issue Auditing
License Management
Maintenance Scheduling
Remote Access/Control
Server Monitoring
Ticket Management
More features of AlertOps
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Application Management
Approval Workflow
Audit Management
Audit Trail
Automatic Backup
Chat/Messaging
Collaboration Tools
Communications Management
Customizable Fields
Customizable Templates
Dashboard
Disaster Recovery
Email Alerts
Event Logs
For MSPs
Incident Reporting
Investigation Management
Issue Tracking
IT Incident Management
IT Reporting
Knowledge Base Management
Knowledge Management
KPI Monitoring
Mobile Alerts
Monitoring
Multi-Channel Communication
Multiple User Accounts
Network Security
On Call Scheduling
Prioritization
Project Management
Real-time Alerts
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Release Management
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
SSL Security
Status Tracking
Support Ticket Management
Task Management
Task Scheduling
Third-Party Integrations
Timeline Management
Troubleshooting Reports
User Management
Workflow Management

AlertOps Integrations

Cherwell Service Management

Microsoft Teams

AppSignal

Freshservice

AppDynamics

Dotcom-Monitor

See all 65 integrations

AlertOps User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.1

Value for money

4.7

Customer support

4.5

Functionality

4.6

Henry O.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Highly Recommend AlertOps

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.

Cons:

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

L.Victoria B.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Very Happy Customer.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can make the schedule ahead of the time and make changes immediately when needed.

Cons:

Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Reasons for choosing AlertOps

Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks!

Reasons for switching to AlertOps

Answer Connect has a team of agents responding to our line, and human error was the cause of missing calls, transferring the calls to the wrong person.

Vendor Response

Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!

Replied June 2019

George W.

Computer Software

51-200 employees

Used other for less than 6 months

Review source

Reviewed February 2018

Good technology but customer service needs polish.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons:

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

Vendor Response

Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!

Replied February 2018

Katrina P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used weekly for less than 12 months

Review source

Reviewed November 2025

AlertOps Review

My overall experience with AlertOps has been great I use it for ticket management and I like that has a lot of features and good customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows easy ticket management for ITSM teams and allows you to route customer calls easily and efficiently.

Cons:

I do not dislike anything about this software. I think is a good ticket management tool. It has helped me meet SLA deadlines many times.

Chris F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Reviewed July 2023

AlertOps is Great!

Alertops has been a great product for us. Really makes after hours calls easy to manage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexible scheduling, easy setup and clear notification options with the app, text and calling.

Cons:

No real cons, wish we had the budget to use the higher-level plan haha.

Jeff L.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

OnCall Headache Relief!

Ratings Breakdown

Ease of use

Functionality

Pros:

Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important!

Cons:

Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way.

Brad L.

Verified reviewer

Information Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Has been a great addition for our customer service help desk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call.

Cons:

The admin portal can be a bit confusing at time on where to go.

Cameron P.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed June 2019

Great value for money and very good customer support

The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Cons:

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Vendor Response

Thanks so much Cameron, we're glad you're seeing value in our product! Just so you know, our UI is constantly improving so we will take note of those issues immediately.

Replied June 2019

Juan Pablo R.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed July 2018

Experience using alertops

We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The scaling system and notifications sms.

Cons:

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Vendor Response

Thanks so much for being our customer! Glad the application is working for you. We're always available to help you configure your systems,and are continuing to improve our documentation to get the set up smoother!

Replied July 2018

Verified

Reviewer

Information Technology and Services

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed July 2018

Used for Oncall Support

Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Cons:

Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail

Vendor Response

Hi there! We are really glad that our support staff was helpful for you! I have forwarded the feedback on workflow customization over to support as well, thanks!

Replied July 2018

Showing 1 - 10 of 21 Reviews

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