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Chatbase vs Wati

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Updated February 14, 2026

Chatbase vs Wati: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00

per month

$39.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Chatbot
4.38
Natural Language Processing
4.38
Automated Responses
4.21
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Mass Texting
4.70
CRM
4.67
Chat/Messaging
4.67
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Integrations
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HubSpot Content Hub
HubSpot Content Hub
Shopify
Shopify
WooCommerce
WooCommerce
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Pros / Cons
  • Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.
  • After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.
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  • The best part of the software is the variety of options available for running campaigns, especially the Re-try option to failed contacts, which is very needed as otherwise manually retrying is very time consuming.
  • G Sheet plugin sometimes crash abruptly which can cause slight delay in task but happened only very few times, each time support team stepped in to help us
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Ease-of-Use
4.6/ 5
4.6/ 5
Value for Money
4.3/ 5
4.3/ 5
Customer Support
3.8/ 5
Highest performing feature
in the comparison
4.2/ 5
Functionality
3.9/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad