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Drift vs LiveChat

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Updated March 1, 2026

Drift vs LiveChat: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$24.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Contact Database
5.0
Real-time Consumer-facing Chat
4.90
Confirmations/Reminders
4.83
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Real-Time Chat
5.0
Visual Analytics
5.0
Multi-Language
4.88
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Integrations
Help Scout
Help Scout
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Mailchimp
Mailchimp
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Benchmark Email
Benchmark Email
Grasshopper
Grasshopper
LeadSquared
LeadSquared
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Pros / Cons
  • The volume was high and we saw that offering to book a demo via chat captured some leads that otherwise might not have asked for a demo.
  • We weren't able to prioritize the hottest prospects or really have enough data to know what our visitors were doing or who to chat with.
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  • We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
  • The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad