Engati 2026: Benefits, Features & Pricing

We're very pleased with the possibilities of the chatbot and look forward to see how it develops itself even further with the help of its users.

Great tool, super intuitive and easy to use. Customer support is exceptional and there is no problem that cannot be solved within a single business day. For a SaaS business dealing with a worldwide audience, it's a great way to minimize the workload on our customer support team.

When we saw the demo, we simply loved the solution and we bought the Quarterly plan in English + Arabic for $999. The onboarding process was supposed to take 2 weeks. The problems began during the onboarding process. The team is lethargic to respond to queries - their claim of the email being their official source of communication says it all. These guys are selling a chatbot solution and will only respond by email!!! The team was taking things jolly well. Remember, the timeline kicks in as soon as you pay (yes, not from the day of deployment but the date of payment), so any delays impact your cost. We launched the WIP solution in week 3, as we did not want to lose precious time. And wanted to do the testing as we go along. That opened up the can of worms. Their platform has an infinite number of bugs! Their mobile app freezes and doesn't even notify when a user is online. So, an e-commerce user looking for an agent is kept waiting as the app doesn't even notify the agent, and there you go, you lost your customer. Over the last 3 days, we had numerous cases where customers exited as they couldn't chat with an agent. And the team is very laid back, I would have raised so many tickets and requests for fixes. And now they are about to kill the WhatsApp user interface. From an amazing instantaneous WhatsApp, they want to transfer the interactions to their app. It's scary to imagine the customer fury that we have to face with the WhatsApp migration. Save yourself. PICK ANOTHER

Building the bot was was easy and fun for the 1st time. Have used different nodes and trained the chatbot on our document as well. That's working fine. The chatbot needs to be trained for all the use cases, and all possible/probable combinations and then it starts picking the context also. Overall, a good experience and it's worth giving a try.

Chatbot building is just a breeze awaay. Getting data from API os supercool . Excellent platform to use Anyday

It was the worst , i will always regret the decision of choosing engati , the loss can't be recovered now , i lost my old number in which I used to get leads , i lost business because of them, i lost all my data , i kept asking them what would happen to my data , they never respond and i finally ended up with huge loss.

I love it, we have already saved so many business hours by using this Chatbot platform

Learnt more about how chatbots can be useful for escalating business and engage with customers better.

The best was the replies and instant ones which helps more people to subscribe through our page and let it increase and Ultimately we achieved it. Benefits as experience of using a chatbot. And although deployment stuff.

Easy chatbot customizations Friendly and inititutive UI