respond.io 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

respond.io

4.7

(51)

Pricing

Starting at $99.00 per month

About respond.io

Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place.

Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.

Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.

10,000+ businesses trust respond.io to power conversations that drive real business results.

respond.io Screenshots

respond.io Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

per month

No plan information available

Growth

$199.00

per month

No plan information available

Advanced

$349.00

No plan information available

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respond.io Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of respond.io
Activity Dashboard
API
Chatbot
Contact Management
CRM
Email Management
Interaction Tracking
Lead Distribution
Lead Qualification
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Workflow Management

respond.io Integrations

Messenger

WooCommerce

Viber

ActiveCampaign

Zapier

See all 10 integrations

respond.io User Reviews

Overall Rating

4.7

Ratings Breakdown

80%

16%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.6

Functionality

4.4

Manuel C.

Verified reviewer

Photography

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed July 2019

No knowledge needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use app, you can have your bot up and running in a matter of minutes. But the main feature is that Rocketbots will work as a hub for all your communications, and with their AI algorithm eventually you will have to spend less time talking with your visitors.

Cons:

They don't have a mobile app yes, only works on the browser.

Vendor Response

Thanks for the great review, Manuel! 💬 We're glad to hear you found the platform easy to use and helpful for managing conversations. We're pleased to announce that a mobile app has been available for some time now, allowing you to stay connected and manage chats on the go. 🚀 Feel free to reach out if you’d like help getting set up: https://respond.io/contact. Thanks for being with us! 🙌

Replied August 2025

Robert P.

Verified reviewer

Oil & Energy

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Customer Support Meets Ease of Use

My company and i are overall happy with our experience working with respond and it has solved most of the issues we were trying to solve when we started using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer support, ease of use, easily adaptable and various automation options to make our customer experience better.

Cons:

It takes times for the support team to add new features, and while you are able to request new adaptations, it takes a while to see the requests you made come alive.

Reasons for choosing respond.io

respond is the most user-friendly platform for users.

Vendor Response

Thank you so much for your review! 🙌 We’re happy to hear that respond.io has made things easier for your team and that you’re enjoying the flexibility and automation options. 😊 We truly value your feedback on feature requests. Some changes do take time, but we’re always listening! If you haven’t already, feel free to submit or vote for feature requests on our roadmap: https://roadmap.respond.io 💡 Thanks again for choosing respond.io, we’re glad to be part of your journey 🚀

Replied September 2025

Thomas V.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Other reviews are fake! Respond.io is an unfinished product. Buggy and doesn’t deliver.

This system is not finished. If you work with customer support do NOT use this! It’s a waste of your time and money. Once they have your money you are screwed.9

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flow builder Offers many channels (but not working)

Cons:

Disaster to run a good customer service with this. You cannot add team members to more teams. One contact cannot have more then one ticket. Every message is always in the same conversation. We work with suppliers on different projects. This is a disaster for us. Very buggy in setting up.

Vendor Response

Hi Thomas, Thank you for taking the time to share your review. We’re sorry to hear that respond.io didn’t meet your expectations, and we truly value your detailed feedback. Our platform is intentionally designed to keep all messages in a single conversation thread. This approach ensures your team always has full context when engaging with a contact, which helps avoid siloed or fragmented conversations. Regarding your comment about team assignments — we appreciate the input. There’s an open feature request you can follow and vote on here: https://roadmap.respond.io/feature-request/p/teams-settings-allow-users-to-be-in-multiple-teams If you’d like to discuss your experience further or need any help, please reach out at https://respond.io/contact we’re here to support you. 🙏 Thanks again for sharing your thoughts!

Replied August 2025

Jaime S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Great value for the money invested

It has been a very valuable experience for customers support, it help us recover our time and we dedicate that time to improve functionality instead of answer the chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive interface, excellent support, and powerful AI agents. I really like the ease of use, the consolidated inbox, and especially the AI agents that are implementing new capabilities every week. Technical support is very fast and resolves all questions quickly.

Cons:

The price is not cheap but I understand it is because of the high value it provides so is not for small companies

Vendor Response

Thank you so much for the review! We’re glad to hear that respond.io has been delivering strong value for your team. 🙌 We also appreciate your honest perspective on pricing. Respond.io is designed to deliver the most value when teams fully leverage automation, AI, and collaboration. We’re happy to hear it’s helping you save time and focus on improving functionality instead of manually handling chats. If you have any feedback, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience and for the recommendation. We’re happy to support you as you continue growing with respond.io!

Replied January 2026

Stefan S.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

An Indispensable Tool for Streamlined Communication

My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity.

Cons:

The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users.

Vendor Response

Thank you so much for the thoughtful review! We’re glad that the multi-channel inbox and automations have made such a big impact on your team’s efficiency. It’s great to know respond.io has helped streamline your daily communication workflow across all your channels. We also really appreciate your detailed feedback on reporting, dashboards, and API access. Insights like these are incredibly valuable as we continue improving the platform. If you haven’t already, we’d love for you to share or vote for these ideas on our public roadmap: https://roadmap.respond.io/ it helps us prioritize what matters most to users like you. Thanks again for being with us for over two years. We’re glad respond.io has become an indispensable tool for your business, and we look forward to continuing to support your growth!

Replied December 2025

Angel B.

Verified reviewer

Mental Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Best omnichannel tool in the world

I have been using respond.io since 2021, it fit all my needs connecting channels just in one place and automationa made My life easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use, the documentation on the website is very complete and also there are many videos on YouTube, you can connect a lot of channels like WhatsApp, Telegram, FB, IG and many more.

Cons:

In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app.

Vendor Response

Thank you for the fantastic review, it’s great to hear that respond.io has been supporting your team since 2021! We also appreciate your feedback. Our team is always looking for ways to improve, and we’d love for you to share or vote on feature ideas via our public roadmap: https://roadmap.respond.io. Every suggestion helps shape what we build next. Thanks again for trusting us as your go-to omnichannel tool. 🚀

Replied September 2025

Mialinirina Davidien R.

Verified reviewer

Events Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Love respond.io

I've been using Respond.io since last April, it 's always surprised me with new feature that I didn't know existed and that make the communication even more comfortable. Lately, I just discovered that I can use Respond.io for replying client's emails and send the message through email form as well, such an amazing discovery.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Respond facilitates the communication with the client in a way that it enables me to express my answer correctly and with the right tone, using the magic wand , valuing my answer and make the communication quick enough for it to sound like a normal chat with professional worker.

Cons:

I still do not like the fact that I cannot delete a message I sent by mistake. Sometimes there are messages dedicated to another client sent to another client so , I wish I could delete the message instead of apologizing for the mistake.

Vendor Response

Thank you so much for the thoughtful review! We’re glad respond.io has made your communication with clients more efficient and professional, that’s exactly what we strive for. ✨ We also truly appreciate your feedback about message deletion. At the moment, this isn’t something we can support due to limitations from Meta. However, we’re actively tracking interest in this on our public roadmap, and rest assured, if the restriction is ever lifted, we’ll be ready to implement it! https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake In the meantime, if you have any other feature ideas, feel free to submit them or upvote existing ones. Thanks again for choosing respond.io, we’re glad to be part of your journey!

Replied September 2025

Robi T.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Best AI Agent, Call Center Whatsapp and AI Agent

Overall the messaging system, AI Agent especially is the best including whatsapp for call center system. The Automation assignment to the agent work more than as expected.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI Agent very responsive and good understanding, this help a lot to reduce agent user. Integration with another app also very easy.

Cons:

Need IP Telephony SIP (asterisk) Integrations for call, not only whatsapp call. This will make great solution for CRM Contact Point.

Reasons for switching to respond.io

The features on respond IO is more advance

Vendor Response

Thank you for your fantastic review! We’re thrilled to hear that our AI Agent has helped your team reduce manual workload and improve operations. That’s exactly what we built it for! We also appreciate your suggestion about Asterisk integration, it’s insightful feedback and we’ll be sure to pass it along to our product team. If you’d like to request or vote on other features, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for choosing respond.io 🙏 we’re here to help you keep scaling.

Replied September 2025

Rogelio V.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Useful for our purpose

Very complete, it has allowed me to manage prospects appropriately. Contacted prospects apparently generate better leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The ease of use is very good, both on the laptop and on the cell phone. - You can add various types of files - Allows you to organize by different classes of potential clients or products.

Cons:

- The app on mobile is not as comprehensive as on laptop. - Tags aren't that easy to manage, but maybe I just need more training on how to use them.

Vendor Response

Thank you so much for your thoughtful feedback! 💬 We’re glad to hear respond.io is helping you manage your prospects more effectively and that the platform is meeting your business needs. We appreciate your feedback about the mobile experience! Just to share some context: the mobile app is designed primarily as respond.io Inbox, focused on messaging functionality for agents on the go. That’s why it offers a more streamlined set of features compared to the desktop version. That said, we’re always exploring opportunities to improve based on feedback like yours. If there are specific features you’d like to see, feel free to share them or vote on existing ideas via our public roadmap, your input helps shape the future of the platform: https://roadmap.respond.io/ Thanks again for choosing respond.io, we’re happy to be part of your journey!

Replied September 2025

Sharon R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

Respond.io great customer support and ease of use

There are instances when workflow steps are limited for particular projects and this makes it difficult to meet client needs. But I have had a great overall experience with great customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Respond.io is such great customer support and easy to use. I really enjoy its functionality and appreciate continuous improvement of product features which helps our customers enjoy using the product.

Cons:

It has a limitation of workflow steps, which makes it difficult to customize workflows. It would also be great to have an increase in number of words that can be used within a workflow.

Vendor Response

Thank you so much for the lovely feedback, we’re glad to hear you’ve had a great experience with our support and product! About the workflow step limits: They’re actually set quite high to support most use cases, but if you ever find yourself running into them, there might be a simpler or more modular way to structure things. For example, using the Trigger Workflow step can help split up complex logic into manageable parts — it’s super handy for keeping things organized too! https://respond.io/help/workflows/workflow-steps If you’re ever curious about how to optimize your workflows, feel free to reach out — we’d be happy to help explore your setup together. 😊 https://respond.io/contact Thanks again for your support — we truly appreciate it!

Replied September 2025

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