respond.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

respond.io

4.7

(51)

Pricing

Starting at $99.00 per month

About respond.io

Respond.io is customer conversation management platform built to help B2C businesses generate more leads and maximize revenue across chat, calls, and emails from one place.

Purpose-built to turn conversations into business results, respond.io unifies key channels like WhatsApp, TikTok, and Instagram in a single AI-powered inbox that supports both text and voice, including VoIP and WhatsApp calling. Capture prospects through click-to-chat ads on WhatsApp and TikTok, then automatically engage them with AI chatbots or route them to a human agent using customizable workflows.

Manage and track customers across their lifecycle, centralize contact data with CRM integrations, and leverage comprehensive reporting to accelerate growth—all with 99.999% uptime for peace of mind.

10,000+ businesses trust respond.io to power conversations that drive real business results.

respond.io Screenshots

respond.io Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Starter

$99.00

per month

No plan information available

Growth

$199.00

per month

No plan information available

Advanced

$349.00

No plan information available

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respond.io Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of respond.io
Activity Dashboard
API
Chatbot
Contact Management
CRM
Email Management
Interaction Tracking
Lead Distribution
Lead Qualification
Offline Form
Proactive Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Workflow Management

respond.io Integrations

Messenger

WooCommerce

Viber

ActiveCampaign

Zapier

See all 10 integrations

respond.io User Reviews

Overall Rating

4.7

Ratings Breakdown

80%

16%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.6

Functionality

4.4

Ryan C.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Respond.io is a serious omnichannel platform for teams who care about structure and scale

Overall, respond.io has been a foundational platform for building serious WhatsApp and omnichannel customer engagement systems. It is not just a messaging inbox, but a control layer for sales, support, and automation when used correctly. We have successfully deployed it across multiple outlets, business units, and clients with strict role separation, automation rules, and performance tracking. It supports disciplined execution, which is rare in chat platforms. Respond.io rewards teams who think in systems, not shortcuts. If you invest in proper setup, SOPs, and strategy, it becomes extremely powerful and reliable. For agencies and businesses operating at scale, it is one of the best platforms available today.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Respond.io is one of the most robust omnichannel messaging platforms I have used, especially for WhatsApp-first businesses. The biggest strength is how well it handles complex, real-world conversation flows across multiple channels, teams, and outlets without becoming fragile. The workflow automation is extremely powerful once you understand it, allowing us to build disciplined lead qualification, routing, follow-up, and escalation logic that actually works at scale. It supports serious CRM-style thinking rather than just basic chat replies. Another standout is how well respond.io integrates with external systems like CRMs, booking tools, webhooks, and automation platforms. This makes it possible to design end-to-end systems rather than disconnected chat tools. From an agency and enterprise perspective, the ability to manage multiple workspaces, roles, and now distinct AI and human agents is a huge plus. It is clearly built for businesses that care about structure, data quality, and long-term scalability.

Cons:

Respond.io has a learning curve. It is not a plug-and-play tool for beginners, and teams without clear SOPs or system thinking can easily misuse it or overcomplicate their setup. Some features and UI decisions evolve quickly, which is generally positive, but it can occasionally cause confusion for teams that rely on stable internal documentation. You need to actively keep your internal SOPs updated. Pricing may feel high for small businesses if they are not fully utilising automation, integrations, or multi-agent workflows. The value really shows only when you design proper systems around it.

Reasons for choosing respond.io

Just offered us more flexibility and we really liked the product.

Reasons for switching to respond.io

Much better UX and UI in respond. We manage a large number of conversational platforms for businesses.

Harris H.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2025

Respond.io: A Game-Changing Platform for Centralized Customer Conversations

Overall, my experience with respond.io has been excellent. The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons. It has truly streamlined how we manage conversations across multiple channels.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how respond.io unifies all communication channels—WhatsApp, Facebook, Instagram, and more—into a single platform. The workflow automation and AI agent are standout features that make customer engagement seamless and efficient. Their customer support is also top-notch: fast, friendly, and genuinely focused on helping you succeed.

Cons:

The pricing for Monthly Active Contacts (MACs) can feel high, especially for growing businesses. Also, the limited native support for Magento integration means relying on Zapier, which adds extra cost and complexity.

Reasons for choosing respond.io

workflow and chat automation is better on respond.io

Vendor Response

Thank you so much for the fantastic review! We’re thrilled to hear that respond.io has helped streamline your customer engagement across channels and that you’ve found value in our automation, AI tools, and support team. That’s exactly what we aim for. 🙌 We appreciate your feedback on pricing and integrations. We’re constantly working on improving the platform and expanding native integrations. If there’s a particular Magento use case you’d like to see supported, feel free to share it with us or vote for it on our public roadmap — we’re always listening: https://roadmap.respond.io/ Thanks again for choosing respond.io. We’re proud to be a part of your growth journey! 🚀

Replied September 2025

Brett C.

Verified reviewer

Real Estate

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed August 2025

Suspicious charges and frozen accounts.

Support was poor from the beginning and we had to hire a freelancer to get basic support that could actually help. All payments were marked as suspicious by the bank and the card was locked every time they attempted to charge us, the account was frozen and all messages and services inaccessible, we finally got this sorted with the bank and paid, but not to use the service we had to pay for the period we wwre frozen then again to reinstate the account. Essentially they made 3x $199 (3months) for 33 days of service, while the payment system stopped us from being able to pay and we explained this to them that we shouldn't be penalized for this but they disagreed. We tried to reason that we tried to pay and sorting out the payments with the bank had cost us time, we asked if we could just have the service for the period we paid for since we didn't flag them as suspicious and we paid for that period. They refused.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zapier was the easiest part of the entire process without that integration it would have been even more of a nightmare.

Cons:

The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account.

Vendor Response

Thank you for your feedback — we’re sorry to hear about the frustration caused and appreciate the opportunity to clarify. As per our Terms of Service, accounts in a frozen state remain technically active in order to preserve customer data and continue processing incoming messages. This ensures no message is lost and your WhatsApp API connection remains uninterrupted. Charges during this period are valid and in line with these policies. In this case, a refund was issued and we remained in communication throughout to ensure transparency and support. If you have any further concerns, we’re here to help: https://respond.io/contact Thanks again for your feedback and for giving respond.io a try.

Replied September 2025

Rick B.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Hands-down the best Customer Interface Software I could find!

It has been great from the get go - from white-glove onboarding and personalised service, to ongoing support that is easy to work with, I have absolutely no complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They keep growing the offering, and they actually listen to user feedback and suggestions. It is so refreshing to use a product which is constantly evolving and redefining customer service.

Cons:

Some features are not yet available (IVR menus, highly configurable VOIP, etc) which a previous platform had, but it given the amount of effort put in over the last year to growing the platform and its features, this is a minor platform.

Reasons for switching to respond.io

Trengo updated our subscription price by 300% and then was cocky about it at the same time when we raised our concerns.

Vendor Response

Thank you so much for the glowing review! 🙌 We’re thrilled to hear that respond.io has made a positive impact on your business. We really appreciate your recognition of our ongoing efforts to grow and improve the platform. If you’d like to track progress or share new ideas, feel free to visit our roadmap: https://roadmap.respond.io 🚀 We’re grateful to be part of your journey and excited to keep supporting you!

Replied October 2025

Kim B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Fantastic industry leader that does it all.

Overall, fantastic. We've been able to scale our business and grow from strength to strength with Respond.io as the backbone for our WhatsApp-based health support product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Respond.io has a great balance between structured and flexibility, to be able to set your company's account up to suit your needs. It is very easy for us to onboard our staff quickly, and the mobile app helps a lot. Between the community support, the canny.io board and the support received via Respond's WhatsApp channel, we've always been in good hands - and have had the proper escalation facilitated in unique cases. They are always working on improving the product - we've been a client for the past 2 years and it looks a lot different than when we signed up initially. All the build seems to be client-led, given that we can log requests and vote on them via Canny.

Cons:

Sometimes, the data in certain client fields just clear without explanation. We've had to make provisions to cater for this. The fields on the sidebars don't allow for formulae/calculation and have a limited amount of text you can use.

Reasons for switching to respond.io

FreshChat was incredibly buggy - sometimes sending 10 messages to a client, or the placeholder text name, for example. It was significantly hurting our business.

Vendor Response

Thank you so much for the thoughtful review! We’re thrilled to hear that respond.io has helped your team onboard quickly and scale effectively — and we’re especially glad our support and roadmap have made a difference. We also really appreciate your feedback. While we’ve made big improvements based on customer input, we know there’s always more to do! Thanks again for trusting respond.io as your communication backbone. We’re proud to be part of your journey 🚀

Replied September 2025

Keith C.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

The best efficient smooth conversation management system

It is great and the best experience to communicate with customers. it remains professional but same time giving direct access to communication with a client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very user friendly , easy to manage tickets. The chats are quick with great customization that meet a users desires in most cases.

Cons:

Just a small way to mark sales based on the stage of the sale would be nice addition and more color codes for customization

Reasons for switching to respond.io

Not user friendly, and the support system was not smooth.

Vendor Response

Thank you for the wonderful review! 💬 We’re happy to hear respond.io is helping your team manage tickets and chats smoothly while still allowing for the customization you need. Appreciate your suggestion on marking sales stages and expanding color options, we can see how that’d be helpful! If you haven’t yet, feel free to submit the idea or vote on our public roadmap: https://roadmap.respond.io. We’re always listening and building based on feedback like yours. Thanks again for trusting us to power your communications. 😊

Replied September 2025

David O.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed September 2025

A good fresh crm to start improving your business

Respond was one of the firsts experiences that i had with crm softwares and im so glad to be able to used it to improve my lead management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Respond its so easy and intuitive to use, it was one of the first crm softwares that i tried and actually enjoyed working on it, the fact that you can send direct messages through their own whatsapp makes the experience more professional for our clients

Cons:

The free version doesnt let you do that much but it is completely understandable because it is well equilibrated between price and benefits

Reasons for switching to respond.io

The interface of hubspot wasnt so easy to use and also it was kinda problematic

Vendor Response

Thank you so much for the kind words! 💬 We’re really glad to hear that respond.io made such a great first impression and helped improve your lead management. 🙌 Appreciate your feedback on our platform, we try to strike the right balance between access and value, and it’s great to know it worked well for you. If you have any feature requests, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for taking the time to share your experience! 🚀

Replied September 2025

Arthur M.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Value for money

Very good, using different platforms allows me to have better results, so that is perfect for my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Flexibility through different platforms. It helps me have a broader chance to get more customers, and have better results.

Cons:

The whatsapp situation, that after 24 hours of no contact, the customer needs to send us a message so we can continue a conversation.

Vendor Response

Thank you so much for the review! We’re glad to hear that respond.io’s flexibility across different platforms is helping you reach more customers and achieve better results for your business. We appreciate your feedback about the WhatsApp 24-hour window. That behavior is part of WhatsApp/Meta’s messaging policy to ensure proper user consent, and all providers are required to follow it. We understand it can feel limiting at times, and we’re always keeping an eye on any policy updates that could make this smoother in the future. Thanks again for sharing your experience and for the recommendation. We’re happy respond.io is delivering value for your business!

Replied January 2026

Noel C.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Effortless WhatsApp Integration

Easy to use, I've gotten support when needed on setting up workflows for messaging - their support team is also very knowledgeable. Pricing is comparable to other kinds of platforms who also try to do the same thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for all employees/team members to hop in and manage our whatsapp inbox. We use it to communicate with existing clients in our gym/coaching facility.

Cons:

I didnt really find anything that I disliked. They've constantly added new features every few months, with the recent AI agent being my favourite.

Vendor Response

Thank you so much for the review! We’re glad to hear that respond.io has made it easy for your whole team to manage your WhatsApp inbox and communicate with clients at your gym and coaching facility. It’s great to know you’ve been enjoying the regular feature updates, especially the AI agent and that our support team has been helpful with setting up workflows. We’ll be sure to share your kind words with them! Thanks again for sharing your experience and for the recommendation. We’re happy to support your team and look forward to continuing to grow with you! 🚀

Replied December 2025

Jaime S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2025

Great value for the money invested

It has been a very valuable experience for customers support, it help us recover our time and we dedicate that time to improve functionality instead of answer the chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive interface, excellent support, and powerful AI agents. I really like the ease of use, the consolidated inbox, and especially the AI agents that are implementing new capabilities every week. Technical support is very fast and resolves all questions quickly.

Cons:

The price is not cheap but I understand it is because of the high value it provides so is not for small companies

Vendor Response

Thank you so much for the review! We’re glad to hear that respond.io has been delivering strong value for your team. 🙌 We also appreciate your honest perspective on pricing. Respond.io is designed to deliver the most value when teams fully leverage automation, AI, and collaboration. We’re happy to hear it’s helping you save time and focus on improving functionality instead of manually handling chats. If you have any feedback, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for sharing your experience and for the recommendation. We’re happy to support you as you continue growing with respond.io!

Replied January 2026

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