Smartsupp 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smartsupp

4.6

(343)

Pricing

Starting at $14.00 per month

About Smartsupp

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with st...

Smartsupp Screenshots

Smartsupp Pricing and Plans

Starting price: $14.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Live Chat
Unlimited Agents
50 Conversations / Month
14-Day Conversations History
FB Messenger
Automatic messages

Standard

$14.00

flat rate, per month

Plan includes:

Chatbots for automations
Chatbots for lead generation
Basic statistics
Office hours
Customer satisfaction rating
Engage visitors

Pro

$24.00

flat rate, per month

Plan includes:

Teams of agents
User roles
Multi language
Automatic segmentation
Advanced branding options
Detailed team statistics

Ultimate

$239.00

flat rate, per month

Plan includes:

AI engage chatbot
Chatbot set-up by specialist
Dedicated account manager
Whatsapp integration
API & data exports
Payment via wire transfer

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Smartsupp Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Smartsupp
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Application Management
Automated Responses
Automated Routing
Chatbot
Code-free Development
Communication Management
Contact Management
Conversation Intelligence
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Templates
Dashboard
Drag & Drop
Event Triggered Actions
For Sales/Marketing
Geotargeting
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Qualification
Live Chat
Multi-Language
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Routing
Self Service Portal
Social Media Integration
Surveys & Feedback
Tagging
Visual Analytics
Website Integration
Widgets

Smartsupp Integrations

CS-Cart Store Builder

Joomla

OpenCart

Squarespace

WordPress

Instapage

See all 18 integrations

Smartsupp User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

23%

Secondary Ratings

Ease of Use

4.8

Value for money

4.4

Customer support

4.5

Functionality

4.4

Danny L.

Verified reviewer

Entertainment

Self-Employed

Used daily for less than 2 years

Reviewed June 2023

i approve of the ease of use of this app!

excellent service! this app is awesome! the epitome of cool!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

the ease of implementation! the way this app is so awesome in design and scope! it trumps all competition in it's attempts to satisfy every need and want!

Cons:

the free plan was too limited! i wish i had the funds to make smatsupp free for everyone! i would single handedly pay millions if i had it. to gift anyone full access, forever!

Reasons for choosing Smartsupp

ease of implementation!

Verified

Reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Fantastic live chat service

We use Smartsupp for two separate domain websites. Mainly, we wanted to use a live chat to provide additional support for people browsing our site. It so far has far exceeded our expectations. Within the first week, we helped facilitate nearly a dozen orders and interacted with over 100 people on both of our websites.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Of course, the free account version may be the best one out there. The plan is limited to 100 chats per month, but users should be able to gauge any ROI by that point to justify increasing their plan (which is very reasonable compared to other chat services). Conversations work great! Since it is a browser-based chat, set-up time for multiple CSR's was very low. Detailed visitor information is a fantastic feature as well. Automatic messaging also helps spur conversation when visitors land on certain pages, etc.

Cons:

Some of the UI and settings can sometimes be wonky. Compared to other chats, there are far fewer features that can be utilized, making it more of a bare-bones chat to use (which isn't really a bad thing). Their company is based in Europe, so you need to keep that in mind when using their customer support.

Reasons for choosing Smartsupp

Price point was the main reason. A lot of the chat software that I saw makes you pay for every agent. Pricing racks up fast if you're adding 3-6 agents to facilitate two websites. Smartsupp includes 3 agents for free and allows for agent jockeying if someone is out.

Vendor Response

Hello. Thank you for your review. We appreciate that you took the time to share your rating with us. We are glad that you have a great experience with Smartsupp. :) If you have any questions or suggestions for improvement, don't hesitate to contact us at support@smartsupp.com. We'll be happy to hear from you. Have a great day!

Replied October 2021

Stephan N.

Verified reviewer

Fishery

2-10 employees

Used daily for more than 2 years

Reviewed April 2023

Got to exspensive

We are solving communication issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that you can close a sale on the go mobile

Cons:

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Reasons for choosing Smartsupp

was afforable

Marc P.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Good software, but the pricing structure does not always apply to us

We are happy the way it works.. Not much to complain

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Pretty simple to use. You get the necessary steps quickly.

Cons:

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

Reasons for choosing Smartsupp

The free version got us started and later on, we decided to switch to the pay version when we needed more flexibility

Krystian P.

Verified reviewer

Railroad Manufacture

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed September 2019

3 in 1 program - it's great if it's possible with you

The program is well-worked intuitive as well as simple to use and in settings, anyone who has ever been in contact with these types of programs will be able to handle it without any problem. However, I would like to ask you about the possibilities and future integration in this program ????. That is why I will ask the question as in the title of the opinion. Is it possible for Smartsupp live chat to have additional calling options, e.g. callpage.io, we also have it in use, and pop-up messages, now marketing number 1, it works well with us. That is why we would like to have such a platform so that everything is in one place so as not to litter the website and not slow down the operation on the web. ??

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like statistics, customer search image, it gives us the opportunity to improve our ads and in particular the information that the customer needs about a given production so that he can read in detail and know what he is buying.

Cons:

Everything is fine and I have no objections to the program and its work.

Reasons for choosing Smartsupp

I have them all and we use them all, that's why integration or creating a 3 in 1 system is an idea for the future, we would love to use it and it would certainly be a perfect solution for all users.

Reasons for switching to Smartsupp

There were no such options as in the smartchat

Vendor Response

Hello, Krystian, thank you very much for your positive review! Currently we are not planning to add any calling options to Smartsupp, because we believe you are able to help your customers more effectively via chat, using screenshots and links. Regarding the pop-up messages, you can use our automatic messages: https://www.smartsupp.com/help/automatic-messages/. Currently, they open the whole chat window, but in the new chat widget they will show up as pop-up messages, you can see the example in this article and read some more about the new widget: https://www.smartsupp.com/blog/new-smartsupp-widget/ All the best, Michaela

Replied October 2019

áM

ángel M.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Reviewed April 2023

Great tool but difficult to measure

I have had a very good experience. I have made many sales with this tool. It helps a lot with customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that i can chat in live with my costumers. I recover some purchase with this tool. You can integrated this tool with your ecommerce. I integrated it with Prestashop and works excelent

Cons:

It´is very difficult to measure with Google Analytics. You don´t know the origin of this conversion

Reasons for choosing Smartsupp

the price is very accesible and tha plataform is very charming

OŠ

Ondrej Š.

Verified reviewer

Medical Devices

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Very useful for reporting and analytics, overall great experience when compared to competition

I am using it for 3 years on different web sites and I am very satisfied with the features. It does everything I need and even more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Definitely the most useful feature is the reporting and analytics possibilities of video recordings. The product is very easy to use both in the web app and smartphone app. Also, the chatbot feature and text shortcuts are very useful. Deployment of the service is super easy. There is even a wordpress plugin available.

Cons:

I would appreciate having the possibility to customize the chat widget more, so we can stand out of the competition who uses the same service.

Reasons for switching to Smartsupp

Because of the overall experience and the video recordings.

Beauty D.

Verified reviewer

Apparel & Fashion

Self-Employed

Used daily for less than 6 months

Review source

Reviewed January 2021

Glad I found Smartsupp. I love it

I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business. Thank you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Smartsupp has offers several features even for the free plan that makes it one of the best out there. I love the feature where you get notified once someone lands on your website. Since I started using it I have not faced any problems. Integration was pretty simple. I highly recommend Smartsupp to small and medium businesses. Thanks.

Cons:

I am yet to find anything dislike about the software. For suggestions, I would like to suggest that an update provide the ability to pull up products right inside the chat. For example shopify products can be recommended to customers right inside the chat section.

Reasons for choosing Smartsupp

All of a sudden Markeaze became unavailable. Secondly, the features of Smartsupp are way more and I would be sticking with Smartsupp for a long time.

Reasons for switching to Smartsupp

To enjoy the benefits of Tidio one had to upgrade to the paid plan. This is not always easy for new merchants trying to minimize costs.

German T.

Verified reviewer

Computer Hardware

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

My Review

It makes easy to capture visitor's interest and make buy or come to the store. With the auto-messages its even easier. Its very good and best than the other softwares.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Small but very striking chat box, wich allows users to properly navegate the web. Others have a bigger chat box wich makes dificult using buttons. Easy to use web dashboard, with sounds and alerts wich help, even in the free option. Very good in every way.

Cons:

Dont have (yet) facebook integration. Pricing makes a dificult pro election, not because it is expensive, its just because its a lot of money in my country. Not further cons, its a very complete software, very easy to use.

Reasons for choosing Smartsupp

This one has everything I need, like smartsupp, it is cheaper than smartsupp and has facebook integration... But the chatbox was not satisfying. Big, larger, the clients did not feel comfortable. Even with the free version of Smartsupp, people writes without the auto messages.

Reasons for switching to Smartsupp

Extremely expensive.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Well done live chat