Smartsupp 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Smartsupp

4.6

(343)

Pricing

Starting at $14.00 per month

About Smartsupp

Drive your online sales through conversations.

Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers and better identify their needs.

As one of the most popular e-commerce solutions in the world, with over 50,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.

WHY CHOOSE SMARTSUPP?

• Smartsupp is the only product that combines live chat, chatbots and video recordings all on one platform. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.

• Access real-time visitor lists enriched with e-commerce data. See who is browsing your webshop, which products visitors demonstrate interest in, and proactively start a conversation to make a sale.

• The most popular online chat in Europe with more than 50,000 active webshops and websites worldwide. We also offer human customer service in 7 different languages.

• GDPR compliant. We securely store your data in the European Union and comply with st...

Smartsupp Screenshots

Smartsupp Pricing and Plans

Starting price: $14.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Live Chat
Unlimited Agents
50 Conversations / Month
14-Day Conversations History
FB Messenger
Automatic messages

Standard

$14.00

flat rate, per month

Plan includes:

Chatbots for automations
Chatbots for lead generation
Basic statistics
Office hours
Customer satisfaction rating
Engage visitors

Pro

$24.00

flat rate, per month

Plan includes:

Teams of agents
User roles
Multi language
Automatic segmentation
Advanced branding options
Detailed team statistics

Ultimate

$239.00

flat rate, per month

Plan includes:

AI engage chatbot
Chatbot set-up by specialist
Dedicated account manager
Whatsapp integration
API & data exports
Payment via wire transfer

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Smartsupp Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Smartsupp
Activity Dashboard
Activity Tracking
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Application Management
Automated Responses
Automated Routing
Chatbot
Code-free Development
Communication Management
Contact Management
Conversation Intelligence
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Templates
Dashboard
Drag & Drop
Event Triggered Actions
For Sales/Marketing
Geotargeting
Interaction Tracking
Knowledge Base Management
Lead Capture
Lead Qualification
Live Chat
Multi-Language
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Proactive Chat
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Routing
Self Service Portal
Social Media Integration
Surveys & Feedback
Tagging
Visual Analytics
Website Integration
Widgets

Smartsupp Integrations

CS-Cart Store Builder

Joomla

OpenCart

Squarespace

WordPress

Instapage

See all 18 integrations

Smartsupp User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

23%

Secondary Ratings

Ease of Use

4.8

Value for money

4.4

Customer support

4.5

Functionality

4.4

Boinay T.

Verified reviewer

Medical Devices

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Excellent product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of implementation, the efficiency of the chat.Customers are increasingly using it instead of the telephone

Cons:

Not always easy to program the chat bot.The price is high to have more than one chat bot

Anthony M.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

ICC review

I’ve been able to secure more business using this tool. The value is definitely there

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Cons:

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

Reasons for choosing Smartsupp

Jivo chat worked well but the functionality almost completely disappeared at the end of the free trial period. I was forced to have to purchase the software to continue.

Maros P.

Verified reviewer

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Unreliable

Great when it works Constant uncommunicated changes to how stuff works

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Imagine, that you open your website one day and the chat has changed. The functionalities have changed, so that everything works different. The email notifications have changed and are sent from a different email address. You lose a couple of days until you realize what has happened. Smartsupp has changed stuff in the past without notice, but in Oct 2020, they just replaced the whole product for a clone of the competition without any warning. The fact that you can't rely on anything is the main issue. Otherwise, the price is affordable and if you don't need support (a bot would probably do a better job of helping with anything). If you don't like an unreliable product without efficient support, look elsewhere.

Cons:

Unreliable Rigid and hard to adjust behavior

Reasons for switching to Smartsupp

Smartsupp offered better functionality that has been removed in Oct 2020

luis g.

Verified reviewer

Architecture & Planning

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2021

Has potential

It seems easy for the users to use, with some more features would bee greath.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Been able to email if user abandones the chat session helps to give a better service.

Cons:

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

Reasons for choosing Smartsupp

I had no time to test a new one.

Reasons for switching to Smartsupp

It is hard to follow up missed chats or customers after they leave chat. Mos of the emails sended with tawk to go to spam.

Marcel K.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Decent Chattool

Its fast, good looking and very helpful. Our customers really like it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its functional and the design can easily changed.

Cons:

That you cant send files over the Chat.

Reasons for choosing Smartsupp

Because of the price. We needed a Chattool which is easy to implement, easy to change the design, and isnt that cheat like the most. We wont pay 30-40 € per month for a chattool. Smartsupp could give us all we looked for.

Vendor Response

Hello Marcel, thanks a lot for your review. The file-sharing option will be ready in the new chat widget. The estimated release time is in September/October. You can read more about what new chat widget brings here. www.smartsupp.com/blog/new-smartsupp-widget/ Have a nice day! Patrik

Replied August 2019

Marcy v.

Verified reviewer

Cosmetics

Self-Employed

Used daily for less than 6 months

Review source

Reviewed March 2021

Valuable Plugin for Small Businesses

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Cons:

Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on.

Reasons for switching to Smartsupp

Competitive pricing for similarly used features. We lost quite a few features, but most were not high priority features.

Jorge L.

Verified reviewer

E-Learning

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

Excellent tool, not only is it a chat

I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Cons:

Nothing, I love the tool, I think it can expand but its functionality is very good

Reasons for choosing Smartsupp

I would only replace smartsupp in the event that another Hubspot or ActiveCampaign platform has an integrated chat with the same features

Vieru I.

Verified reviewer

Veterinary

2-10 employees

Used daily for more than 2 years

Reviewed February 2023

Best product

I'm pleased. I like. I use it lightly. It does its job.We want ChatGPT to be the best.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A chat that does the job it was created for. I have a small to medium business that uses the software very well

Cons:

It's not working very well with the user ID on my site. It confuses user names, phone numbers or the like.

Luca N.

Verified reviewer

Furniture

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2019

GREAT WEB CHAT

We have been with them for 2 years and the service satisfies us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Low prices, good customer support, video recording on the site.

Cons:

Missing the possibility to send attachments or more integration with the cms (example prestashop)

Vendor Response

Hello, Luca, thanks a lot for your review. We are glad you have been with us for 2 years now and we hear your concerns. The file-sharing option will be ready in the new chat widget, which should be out this month. You can read more about what new chat widget brings here: www.smartsupp.com/blog/new-smartsupp-widget/ We became an official partner of prestashop and the integration is available. You can find it here: https://www.smartsupp.com/help/#integrations All the best, Michaela

Replied October 2019